Running a Cloud Platform reliably comes with its own set of challenges. Irrespective of the source of solution used, In-House or Off-The-Shelf, with the Incident Management spread across integrated systems, it is easy to lose sight of the latent issues. Impact Assessment, Communication & Coordination to add in to the mix. Being an SRE is a tough job since the SRE is expected to know almost all aspects of software delivery. The life of an SRE becomes easier & empowered when equipped with the right set of tools. This presentation is about our experience of building a SRE Operations Platform for VMware Managed Cloud on AWS. We'll talk about how we have combined Automation, Monitoring and Incident Management under a single umbrella to drive down MTTR, increase productivity, tools to effectively communicate fleet-wide health to incident managers and customer success engineers and above all, reducing the toil of an SRE.