SlideShare una empresa de Scribd logo
1 de 1
Descargar para leer sin conexión
Old Business                           New Business
     Model Beleifs                          Model Beliefs
   What can we sell                   What does the customer
     customers?                      need to get done and how
                          Crossing         can we help?
How can we make money       the
   from customers?                       Can we help our
                           Social      customers customer?
   Can we get more
 productivity from our     Chasm      What can we do to help
     employees?                            our people?

Price matters more than              What kind of relationship
      relationships                  do people want with us?

   Follow the crowd                   What value do people
                                     want from our products?
Leverage technology to
     control cost                    How can we lead a crowd?

 We need cost/benefit                Technology is the means
 analysis on everything               for communicating, not
          we do                              the ends

  Social media are all                  All our media ought
   about marketing                           to be social

  Do a lot in less time                Think a lot and doing
    and think later                       more with less




                  Re-Think Your Beliefs
                                          Created By Jay Deragon

Más contenido relacionado

La actualidad más candente

Customer Service Mar 08
Customer Service Mar 08Customer Service Mar 08
Customer Service Mar 08soupireland
 
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?Robert Misch
 
New Venture Nation Executive Summary
New Venture Nation Executive SummaryNew Venture Nation Executive Summary
New Venture Nation Executive SummaryBrian Lee Shields
 

La actualidad más candente (6)

Customer Service Mar 08
Customer Service Mar 08Customer Service Mar 08
Customer Service Mar 08
 
Impact India Solution _ Profile
Impact India Solution _ ProfileImpact India Solution _ Profile
Impact India Solution _ Profile
 
Solutionvalley
SolutionvalleySolutionvalley
Solutionvalley
 
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
Gute Produkte fallen nicht vom Himmel. Wo kommen sie dann her?
 
User Centric Revenue
User Centric RevenueUser Centric Revenue
User Centric Revenue
 
New Venture Nation Executive Summary
New Venture Nation Executive SummaryNew Venture Nation Executive Summary
New Venture Nation Executive Summary
 

Similar a Crossing the Social chasm

How to survive the future of marketing - Keynote at RODIRECT
How to survive the future of marketing - Keynote at RODIRECTHow to survive the future of marketing - Keynote at RODIRECT
How to survive the future of marketing - Keynote at RODIRECTMichael Leander
 
Lean startup for socialøkonomiske iværksættere
Lean startup for socialøkonomiske iværksættereLean startup for socialøkonomiske iværksættere
Lean startup for socialøkonomiske iværksættereMartin Christensen
 
Giving And Taking In B2B Marketing
Giving And Taking In B2B MarketingGiving And Taking In B2B Marketing
Giving And Taking In B2B MarketingDavid Koopmans
 
Agency of the future keynote
Agency of the future   keynoteAgency of the future   keynote
Agency of the future keynoteKrossing
 
Social media and internal communications: "Consumers want another kind of com...
Social media and internal communications: "Consumers want another kind of com...Social media and internal communications: "Consumers want another kind of com...
Social media and internal communications: "Consumers want another kind of com...Polle de Maagt
 
Orchestration, Not Integration - Engagement in an “Always-On” World
Orchestration, Not Integration - Engagement in an “Always-On” WorldOrchestration, Not Integration - Engagement in an “Always-On” World
Orchestration, Not Integration - Engagement in an “Always-On” WorldGábor Szántó
 
The Human Experience Process
The Human Experience ProcessThe Human Experience Process
The Human Experience ProcessCatherine Ryan
 
24-7 culture code
24-7 culture code24-7 culture code
24-7 culture code24-7 inc.
 
Customer Retention Bright Talk Harry Klein
Customer Retention Bright Talk Harry KleinCustomer Retention Bright Talk Harry Klein
Customer Retention Bright Talk Harry KleinHarry Klein
 
ASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM BUSINESS PLANASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM BUSINESS PLANvanuj soni
 
ASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM  BUSINESS  PLANASTORIANINDIA.COM  BUSINESS  PLAN
ASTORIANINDIA.COM BUSINESS PLANvanuj soni
 
Judging creative idea guide
Judging creative idea guideJudging creative idea guide
Judging creative idea guideMarlene Deine
 
Business Development and Marketing Strategy: A Short Course for Entrepreneurs
Business Development and Marketing Strategy: A Short Course for EntrepreneursBusiness Development and Marketing Strategy: A Short Course for Entrepreneurs
Business Development and Marketing Strategy: A Short Course for EntrepreneursKevin Willemse
 
B savage presentation - Alliott Group Barcelona 2011
B savage presentation - Alliott Group Barcelona 2011B savage presentation - Alliott Group Barcelona 2011
B savage presentation - Alliott Group Barcelona 2011Alliott Group
 
Social media branding for organizations
Social media branding for organizationsSocial media branding for organizations
Social media branding for organizationsTodd Nilson
 
Remote HD(s) Covid 19 Readout
Remote HD(s) Covid 19 ReadoutRemote HD(s) Covid 19 Readout
Remote HD(s) Covid 19 ReadoutLiz Lathan, CMP
 
Human Kind
Human KindHuman Kind
Human Kindtriso01
 

Similar a Crossing the Social chasm (20)

How to survive the future of marketing - Keynote at RODIRECT
How to survive the future of marketing - Keynote at RODIRECTHow to survive the future of marketing - Keynote at RODIRECT
How to survive the future of marketing - Keynote at RODIRECT
 
Lean startup for socialøkonomiske iværksættere
Lean startup for socialøkonomiske iværksættereLean startup for socialøkonomiske iværksættere
Lean startup for socialøkonomiske iværksættere
 
Giving And Taking In B2B Marketing
Giving And Taking In B2B MarketingGiving And Taking In B2B Marketing
Giving And Taking In B2B Marketing
 
Agency of the future keynote
Agency of the future   keynoteAgency of the future   keynote
Agency of the future keynote
 
Social Business
Social BusinessSocial Business
Social Business
 
Social media and internal communications: "Consumers want another kind of com...
Social media and internal communications: "Consumers want another kind of com...Social media and internal communications: "Consumers want another kind of com...
Social media and internal communications: "Consumers want another kind of com...
 
Orchestration, Not Integration - Engagement in an “Always-On” World
Orchestration, Not Integration - Engagement in an “Always-On” WorldOrchestration, Not Integration - Engagement in an “Always-On” World
Orchestration, Not Integration - Engagement in an “Always-On” World
 
The Human Experience Process
The Human Experience ProcessThe Human Experience Process
The Human Experience Process
 
24-7 culture code
24-7 culture code24-7 culture code
24-7 culture code
 
Customer Retention Bright Talk Harry Klein
Customer Retention Bright Talk Harry KleinCustomer Retention Bright Talk Harry Klein
Customer Retention Bright Talk Harry Klein
 
Brand your business
Brand your businessBrand your business
Brand your business
 
ASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM BUSINESS PLANASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM BUSINESS PLAN
 
ASTORIANINDIA.COM BUSINESS PLAN
ASTORIANINDIA.COM  BUSINESS  PLANASTORIANINDIA.COM  BUSINESS  PLAN
ASTORIANINDIA.COM BUSINESS PLAN
 
Judging creative idea guide
Judging creative idea guideJudging creative idea guide
Judging creative idea guide
 
Business Development and Marketing Strategy: A Short Course for Entrepreneurs
Business Development and Marketing Strategy: A Short Course for EntrepreneursBusiness Development and Marketing Strategy: A Short Course for Entrepreneurs
Business Development and Marketing Strategy: A Short Course for Entrepreneurs
 
The We Experience
The We ExperienceThe We Experience
The We Experience
 
B savage presentation - Alliott Group Barcelona 2011
B savage presentation - Alliott Group Barcelona 2011B savage presentation - Alliott Group Barcelona 2011
B savage presentation - Alliott Group Barcelona 2011
 
Social media branding for organizations
Social media branding for organizationsSocial media branding for organizations
Social media branding for organizations
 
Remote HD(s) Covid 19 Readout
Remote HD(s) Covid 19 ReadoutRemote HD(s) Covid 19 Readout
Remote HD(s) Covid 19 Readout
 
Human Kind
Human KindHuman Kind
Human Kind
 

Más de Jay Deragon

Ai and the Practice of Law
Ai and the Practice of LawAi and the Practice of Law
Ai and the Practice of LawJay Deragon
 
Value Creation has shifted to the Intangibles
Value Creation has shifted to the IntangiblesValue Creation has shifted to the Intangibles
Value Creation has shifted to the IntangiblesJay Deragon
 
There Is No Turning Back The Changes
There Is No Turning Back The ChangesThere Is No Turning Back The Changes
There Is No Turning Back The ChangesJay Deragon
 
Measure, Monitor & Improve Intangible Capital
Measure, Monitor & Improve Intangible CapitalMeasure, Monitor & Improve Intangible Capital
Measure, Monitor & Improve Intangible CapitalJay Deragon
 
10 Rules For The Intangible Economy
10 Rules For The Intangible Economy10 Rules For The Intangible Economy
10 Rules For The Intangible EconomyJay Deragon
 
Value Creation Has Shifted
Value Creation Has ShiftedValue Creation Has Shifted
Value Creation Has ShiftedJay Deragon
 
Welcome To The Social Era
Welcome To The Social EraWelcome To The Social Era
Welcome To The Social EraJay Deragon
 
Prepare To Be A Smarter Company
Prepare To Be A Smarter CompanyPrepare To Be A Smarter Company
Prepare To Be A Smarter CompanyJay Deragon
 
Monetizing Social Media
Monetizing Social MediaMonetizing Social Media
Monetizing Social MediaJay Deragon
 
Social strategist aren’t thinking strategically!
Social strategist aren’t thinking strategically!Social strategist aren’t thinking strategically!
Social strategist aren’t thinking strategically!Jay Deragon
 
5 x6 social media revenue matrix
5 x6 social media revenue matrix5 x6 social media revenue matrix
5 x6 social media revenue matrixJay Deragon
 
Social Wave Strategy
Social Wave StrategySocial Wave Strategy
Social Wave StrategyJay Deragon
 
Air Travel Is Broken!
Air Travel Is Broken!Air Travel Is Broken!
Air Travel Is Broken!Jay Deragon
 
What Is Your Intent?
What Is Your Intent?What Is Your Intent?
What Is Your Intent?Jay Deragon
 
There Is No ROI From Social Media!
There Is No ROI From Social Media!There Is No ROI From Social Media!
There Is No ROI From Social Media!Jay Deragon
 
How Do Markets Move?
How Do Markets Move?How Do Markets Move?
How Do Markets Move?Jay Deragon
 
Social Media Directions White Paper Oct21.Doc
Social Media Directions White Paper Oct21.DocSocial Media Directions White Paper Oct21.Doc
Social Media Directions White Paper Oct21.DocJay Deragon
 
Got Your Social Media Card?
Got Your Social Media Card?Got Your Social Media Card?
Got Your Social Media Card?Jay Deragon
 
Convertising Vs Advertising
Convertising Vs AdvertisingConvertising Vs Advertising
Convertising Vs AdvertisingJay Deragon
 
How Social Is Your Media?
How Social Is Your Media?How Social Is Your Media?
How Social Is Your Media?Jay Deragon
 

Más de Jay Deragon (20)

Ai and the Practice of Law
Ai and the Practice of LawAi and the Practice of Law
Ai and the Practice of Law
 
Value Creation has shifted to the Intangibles
Value Creation has shifted to the IntangiblesValue Creation has shifted to the Intangibles
Value Creation has shifted to the Intangibles
 
There Is No Turning Back The Changes
There Is No Turning Back The ChangesThere Is No Turning Back The Changes
There Is No Turning Back The Changes
 
Measure, Monitor & Improve Intangible Capital
Measure, Monitor & Improve Intangible CapitalMeasure, Monitor & Improve Intangible Capital
Measure, Monitor & Improve Intangible Capital
 
10 Rules For The Intangible Economy
10 Rules For The Intangible Economy10 Rules For The Intangible Economy
10 Rules For The Intangible Economy
 
Value Creation Has Shifted
Value Creation Has ShiftedValue Creation Has Shifted
Value Creation Has Shifted
 
Welcome To The Social Era
Welcome To The Social EraWelcome To The Social Era
Welcome To The Social Era
 
Prepare To Be A Smarter Company
Prepare To Be A Smarter CompanyPrepare To Be A Smarter Company
Prepare To Be A Smarter Company
 
Monetizing Social Media
Monetizing Social MediaMonetizing Social Media
Monetizing Social Media
 
Social strategist aren’t thinking strategically!
Social strategist aren’t thinking strategically!Social strategist aren’t thinking strategically!
Social strategist aren’t thinking strategically!
 
5 x6 social media revenue matrix
5 x6 social media revenue matrix5 x6 social media revenue matrix
5 x6 social media revenue matrix
 
Social Wave Strategy
Social Wave StrategySocial Wave Strategy
Social Wave Strategy
 
Air Travel Is Broken!
Air Travel Is Broken!Air Travel Is Broken!
Air Travel Is Broken!
 
What Is Your Intent?
What Is Your Intent?What Is Your Intent?
What Is Your Intent?
 
There Is No ROI From Social Media!
There Is No ROI From Social Media!There Is No ROI From Social Media!
There Is No ROI From Social Media!
 
How Do Markets Move?
How Do Markets Move?How Do Markets Move?
How Do Markets Move?
 
Social Media Directions White Paper Oct21.Doc
Social Media Directions White Paper Oct21.DocSocial Media Directions White Paper Oct21.Doc
Social Media Directions White Paper Oct21.Doc
 
Got Your Social Media Card?
Got Your Social Media Card?Got Your Social Media Card?
Got Your Social Media Card?
 
Convertising Vs Advertising
Convertising Vs AdvertisingConvertising Vs Advertising
Convertising Vs Advertising
 
How Social Is Your Media?
How Social Is Your Media?How Social Is Your Media?
How Social Is Your Media?
 

Crossing the Social chasm

  • 1. Old Business New Business Model Beleifs Model Beliefs What can we sell What does the customer customers? need to get done and how Crossing can we help? How can we make money the from customers? Can we help our Social customers customer? Can we get more productivity from our Chasm What can we do to help employees? our people? Price matters more than What kind of relationship relationships do people want with us? Follow the crowd What value do people want from our products? Leverage technology to control cost How can we lead a crowd? We need cost/benefit Technology is the means analysis on everything for communicating, not we do the ends Social media are all All our media ought about marketing to be social Do a lot in less time Think a lot and doing and think later more with less Re-Think Your Beliefs Created By Jay Deragon