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Chaos to Control Our journey from a chaotic, paper based process. Jeff Monico General Manager Information Systems
Agenda ,[object Object]
THE PROBLEMS WE FACED
OUR SEARCH FOR A SOLUTION
HOW WE DEPLOYED
THE UNANTICIPATED BENEFITS
CONTINUOUS IMPROVEMENT OVER THE YEARS
PLANS FOR THE FUTURE,[object Object]
Founded in 1974 by Greg Poche. Greg’s influence and core guiding principles are very much part of the business ethos today.
December 2003 saw Australia Post and Qantas form a joint venture to acquire Star Track Express from its founder.
After over 35 years of strong growth, Star Track Express is the most technologically advanced and successful express freight company in Australia
3,500+ Employees, 2,400 + Vehicles (Vans, Trucks, Prime Movers, Trailers, Forklifts)
Each day up to 300,000 items of freight are picked up and delivered, with an industry leading ~99% success rate.,[object Object]
Star Track Express Locations ,[object Object],[object Object],[object Object]
Invoices being lost and delayed caused friction between suppliers, branch employees and Payables.
Lack of compliance with process and policies, Purchase Orders often written up after the invoice was received.  Hard to be sure who had approved.
Poor coding of invoices and subsequent errors in Financial Reports.
Payments made mainly by cheque (90%).  More delays in paying vendors.
Invoices filed sometime after payment.  Time consuming process.  Hard to find, some lost and misplaced.  Ran out of storage space.
Payables needed to be kept open for 2 weeks after month end, causing Financial Reports to be distributed 1 week before then next month started.
END RESULT: EVERYONE IS UNHAPPY !!,[object Object],[object Object]
We aggressively moved payments from cheques to EFT (went from 90% Cheques to 90% EFT).  This reduced the workload on Payables and increased the speed of payment to Vendors.
We aggressively moved away from printing and posting remittances (went from 100% mailed, to 10% mailed, 40% emailed and 50% faxed).  Again this reduced workload on Payables and made our Vendors life a little easier.Hint – Get your ‘House in Order’ before moving forward.  Remove the noise before the project starts !
The Search ,[object Object]
For us this was imaging, workflow, strong approval control, ability to deploy to hundreds of users economically, and an intuitive and user friendly UI.

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Procure to Pay IQPC Presentation - Chaos to Control

Notas del editor

  1. 30 Company Facilities across the country, Invoices need to flow acrss these.