Resume

1. JENNIFER DICKEY
108 Circle Drive, Pulaski, TN 38478
931-292-8358

2. Career Overview
Dedicated Customer Service Representative motivated to
maintain customer satisfaction and contribute to company
success.

3. Accomplishments
Customer Interface
 Greeted customers upon entrance and handled all cash and credit transactions.
 Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
 Cashiered with two cash registers at once in tandem to maximize customer flow.

4. Work Experience
Chew & Chat Restaurant Cook
Pulaski, TN 38478 931-363-1460
09/2013 – 05/2015
 Accepted payment from customers and made change as necessary.
 Assisted co-workers.
 Assisted diners with seating as needed
 Checked the quantity and quality of received products
 Cleaned and maintained the beverage area, display cases, equipment,
and order transaction area
 Cleaned and prepared various foods for cooking or serving
 Cleaned up spilled food, drink and broken dishes, and removed empty
bottles and trash
 Greeted customers in the restaurant or drive-thru, took and rang up
orders, handled payment and thanked customers
 Informed patrons of establishment specialties and features
 Placed food servings on plates and trays according to orders or
instructions
 Portioned and wrapped food.
 Prepared a variety of foods according to customers' orders or
supervisors' instructions
 Prepared food items such as sandwiches, salads, soups, and beverages
 Prepared dishes following recipe or verbal instructions
Advance America Cash Advance CSR
Barstow, CA 92311 760-255-3313
04/2005 – 12/2005
 Opened new customer accounts
 Managed opening and closing times for the main branch
 Balanced daily cash deposits and bank vault inventory with a zero
error rate.
 Examined checks for identification and endorsement.
 Entered member transaction data into the online software
 Adhered to security and audit procedures
 Maintained up-to-date knowledge of store policies
 Worked as a team member performing cashier duties, product
assistance and cleaning
 Expressed appreciation and invited customers to return to the store
 Managed quality communication, customer support and product
representation for each client
 Assisted customers with store and product complaints
 Guaranteed positive customer experiences and resolved all customer
complaints
 Recommended, selected and helped locate merchandise based on
customer needs and desires

5. Sweet N Sassy Restaurant Delivery
Pulaski, TN 38478 931-363-3287
09/2003 – 09/2005
 Operated motor vehicles in a safe and efficient manner.
 Processed payments by accepting cash and checks
 Facilitated prompt and accurate seating and service of all guests.
 Maintained a professional tone at all times, including during peak rush
hours.
 Correctly calculated charges, issued bills and collected payments.
 Regularly inquired about member or guest satisfaction, anticipated
additional needs and fulfilled further requests.
 Delivered an exceptional dining experience with friendly, fast service.
 Regularly checked on guests' satisfaction.
 Effectively communicated with kitchen staff regarding customer
allergies, dietary needs and other special requests.
 Answered questions about menu selections and made recommendations
when requested.
 Suggested additional items to customers, as appropriate, to increase
restaurant sales.
 Delivered exceptional service by greeting and serving customers in a
timely, friendly manner.
 Maintained knowledge of current menu items, garnishes, ingredients
and preparation methods.
 Sorted and removed trash, placing it in designated pickup areas
 Set tables with clean linens, condiments, and other supplies
 Responded to resident or guest complaints regarding food or service
 Provided guests with menus
 Received and recorded patrons' dining reservations
 Packaged take-out foods and served food to customers
Save A Lot Food Stores Management
Pulaski, TN 38478 931-363-6959
04/2000 – 02/2003
 Assessed customer needs and responded to questions
 Cleaned and straightened work area
 Issued receipts for purchases and gifts
 Bagged merchandise by following standard procedures
 Rotated stock to maintain freshness
 Weighed food to determine correct pricing
 Operated cash register with proficiency
 Maintained gift certificate documentation
 Provided professional and courteous service at all times
 Worked overtime shifts during busy periods
 Supervised 5 employees per shift
 Directed and managed all functions of the dairy, frozen, produce and
bakery departments
 Conducted price checks for cashiers and service clerks
 Handled resets according to schedule, including deleted and new
merchandise
 Built attractive holiday and seasonal displays for merchandising
program
 Safely used knives, scales, wrappers, compactors, garbage disposals,
pallet jack and hand trucks
 Checked out customers and bagged items quickly
 Safely operated manual and electric pallet jacks
 Organized and positioned product cases in produce warehouse and

6. Education
Giles County High School Pulaski, TN 38478
Cosmetology 2002
 Member of Skills USA Club
 Won award for citizenship