Intro

1. Carl Albert State College College
HEALTH INFORMATION TECHNOLOGY PROGRAM
A Practical Guide for success in the course
HIT 2333
Quality Assessment and Process
Improvement
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2. Learning Outcomes
 Upon completion of the course students will be able to apply graphical tools for data
presentations. (I.D.2.)
 Upon completion of the course students will be able to apply policies and procedures to
ensure the accuracy and integrity of health data both internal and external to the health
system. (III.H.1.)
 Upon completion of the course students will be able to organize and facilitate meetings.
(VI.A.3.)
 Upon completion of the course students will be able to utilize tools and techniques to
monitor, report, and improve processes. (VI.C.1.)
 Upon completion of the course students will be able to identify cost-saving and efficient
means of achieving work processes and goals. (VI.C.2.)
 Upon completion of the course students will be able to utilize data for facility-wide
outcomes reporting for quality management and performance improvement. (VI.C.2.)
 Upon completion of the course students will be able to interpret compliance with local,
state, federal labor regulations. (VI.D.2.)
 Upon completion of the course students will be able to identify the work plans, policies,
procedures, and resource requisitions in relation to job functions. (VI.D.3.)
 Upon completion of the course students will be able to explain the methodology of
training and development. (VI.D.3.)
 Upon completion of the course students will be able to summarize project management
methodologies. (VI.I.1.)
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3. Introduction
Regardless of what career path you are choosing in healthcare, each role must master
critical thinking skills. In order to prepare you for real world experience, do not expect
every test question to be multiple choice out of textbook questions!
Quality Assurance and Performance Improvement is a systematic approach to
measure and provide exceptional service and continually look for ways to improve.
http://www.slideshare.net/felicianvillagemarketing/presentation1-
42523866
http://http://www.slideshare.net/USHealthCareResearch/cahps-hospice-survey-overview-us-health-care-research

4. COURSE MATERIALS
 To be successful, you will need the current materials
for the course and the ability to do internet research
with high speed internet capability.
 NOTE: You will be required to have a web cam to
complete a minimum of one exam a semester in
Blackboard starting Fall 2016.
 Required Textbooks:
 6th
Edition of Quality and Performance Improvement in
Healthcare by Patricia L. Shaw and Darcy Carter
 Registration in AHIMA Virtual Lab (VLAB) training program
- http://www.ahima.org/education/vlab
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5. Contact information
 You can reach me via email at:
jrbusch@carlalbert.edu
 You may call or text me at 785.727.3361. Calls and
texts will be responded to within a reasonable
time, but not necessarily faster than email.
 Follow the instructions in the course for
appropriate communication!
 See instructor info in the course for additional
info
An instructor is not a mind reader so we don’t know the difference between a student
struggling with course material, having a personal issue or simply dropping out of the
course without formally doing so. It’s the student’s responsibility to have timely
communication!

6. COURSE Email
• The Course Email tab will show you messages
that occur within the course and course
members.
• This can be helpful for group assignments,
however, please follow normal guidelines for
emailing your instructor from your student
email. This will ensure a more timely response
to your emails as the course email may not be
checked as frequently.
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Don’t forget to ALWAYS use your student email
for correspondence! Do not use your personal email
address for correspondence!
•Note: More assignments will open as the semester progresses,
•but working ahead is helpful!

7. COURSEWORK
• All coursework is found in Blackboard under the
“Start Working” tab
• You may be provided with a course schedule or
“Course Overview” to give you an overall layout of
all the coursework for the semester. This will be
located in the Info/ Requirements tab in your course
in Blackboard.
• Regardless of the anticipated due dates on the course
overview, ALL ASSIGNMENTS ARE DUE ON OR BEFORE
THE DATE AND TIME LISTED FOR EACH ASSIGNMENT!

8. COURSEWORK Cont
•Due dates and times may vary, watch
carefully!
•Late work, if accepted with prior
approval, will only be accepted twice in
the semester and points deducted
accordingly. There is no automatic
acceptance of late work.
•Assignments vary in requirements from
group assignments, to research papers,
essays, course projects, online exams,
etc. FOLLOW THE INSTRUCTIONS
CAREFULLY!
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9. PROCTORED EXAMS
• Expect to have at least one exam during the
semester proctored.
• You will be given additional information ahead of time as
the course progresses.
• Proctored exams will use ProctorU software (or other
proctoring product used by the college) that requires a
mandatory webcam for completion.
• You are not able to test on smart phones.
• You should consistently use the same type of device for testing –
desktop computer vs tablet, etc.
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“I can’t get into my test because it requires a password and I didn't know what a
proctor was” is never an acceptable excuse to miss an exam.

10. FORUM DISCUSSIONS
• Forums allow students in the online environment to exchange
information like that in the classroom.
• All students are expected to participate in the forums, which
are found under the “Discuss” tab in your Blackboard course.
• Discussion forum assignments will be posted under Start Working
tab and linked to the corresponding topic found in the Discuss tab.
Points will be assessed accordingly and will show up in the My
Grades section. Not participating negatively impacts your
grade!
• See the course Netiquette section in the Info/Requirements tab for
guidelines on appropriate postings. You are expected to use
appropriate Grammar, Spelling and complete sentences!
• Expect “Post-First” topics that will only allow you to see other posts in
the course only after you have first posted your own response.
• Forums not completed by the deadline are zeros and are not made up
as late work.
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11. GRADEBOOK
NOTE: Blackboard will likely show you your score out of completed work, not the
total in the course. For example, if you took two tests worth 50 points and you
scored a 40 on both, then you would have an 80% showing (80 points out of 100
points). The system is showing what you literally earned on the work completed,
but doesn't reflect the totality of points in the course. So if the course total was
500 points for 10 assignments, then technically, you've got a 16% in the course (80
out of 500 points total), which is an F instead of an A in the whole course (80 out
of only 100 points is for 2 tests, not all 10 assignments). Watch this closely.
• The “My Grades” tab contains all the assignments for the
course and shows the overall grade as it is calculated.
• Each assignment is weighted individually and will show its
contribution to the overall grade in the course.
• The final exam (and midterm, if applicable) will be weighed
heavier than the other assignments in the course.
• Contact your instructor if you find discrepancies.

12. COURSE ANNOUNCEMENTS
•Any announcements will be posted under the Course
Announcements link in the left sided navigation pane in
Blackboard for the individual course. This will notify you of any
updates in the course or helpful information such as upcoming
events. You should check for new announcements each time
you log in.
•The course Welcome tab and Info/Requirements tab will
include a variety of information. You must review all tabs and
information in the course; the Welcome page is the default
tab.
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13. RESOURCES
The Info/Requirements tab will house:
The course syllabus, the course overview, and the content mapping for
CAHIIM accreditation outcomes.
The course Communication Expectations including course and email
communication, and Netiquette.
You will also find additional supplemental material here for adjuncts to the
course, extra weblinks and additional plagiarism examples and citation
resources.
Any additional instructions specific to the course and other useful information
may be found here.
•The “Class Hints” tab has additional suggestions to be successful in the
course, including examples of acceptable work!! Incomplete sentences and
poor grammar is not appropriate!
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14. TECH SUPPORT
• Information for contacting Tech Support is listed on the website in
VikeConnect and you can submit a support ticket for assistance.
• Please contact them with issues regarding technical problems.
• There is additional information under your Student Tab in VikeConnect.
• Information for contacting Blackboard help is available in the course.
• Please contact Michael Martin for technical Blackboard issues.
• Contact Sarah Brown if you have virtual campus questions.
• Contact your Instructor for issues in the course.
• If you accidently got kicked out of an exam or you cannot see an
assignment, contact your instructor.
• Contact your Program Director for issues in the program.
• Do not email everyone enrolled in the course in the faculty role. There
are reasons there may be more than one faculty person a course they
are not teaching. You will not get your questions answered faster by
those not teaching.

15. ACADEMIC HONESTY
•Ideally, I would not burden students with worrying about formal
MLA and APA citation formats. After all, I’m not an English
professor, nor you an English major.
•Unfortunately, academic honesty violations from blatant plagiarism
to inadequate citations providing no way of distinguishing what
source came from where, if references are even listed to begin with,
are an increasing burden.
•You will be required to formally cite all your work, or get a zero. I
will not spend extensive amounts of time researching information,
writing up academic honesty violations and teaching the basics of
grammar and English. Use the resources posted in the course, as
well as the Library, if you need assistance. If you are still unclear or
need assistance with a citation, ask me and let’s find the right
answer before you submit an incomplete assignment.
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16. DISABILITY GUIDELINES
If you need special accommodations, review the information in the
course regarding the ADA statement.
Contact information is listed under the “Welcome” tab in the
course under the “ADA-Student Disability Services” link.
You will need to make the appropriate arrangements and provide
the necessary information to the ADA representative so that your
instructor can make appropriate and necessary accommodations.
“Without change there is no innovation, creativity, or incentive for
improvement. Those who initiate change will have a better opportunity to
manage the change that is inevitable.” ~William Pollard
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17. SUCCESS
• The only reason to fail this class would be lack of work
completion and participation.
• Do the assignments yourself, as cheating will be revealed
during your exams and can be reason for dismissal from the
Program. It is necessary to do the work yourself as the
national exam is comprehensive from all your coursework.
• Please review the Academic Honesty policy in the student
handbook.
• Hints for success in the class and expectations are located
here in the “Class Hints” tab in the course.
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18. SUMMARY
“The price of success is hard work,
dedication to the job at hand, and the
determination that whether we win or
lose, we have applied the best of ourselves
to the task at hand.”
~Vince Lombardi
•Reference: http://www.brainyquote.com/quotes/topics/topic_success.html#qTVqD1HT8S8PSDcG.99
Your success depends on you!