Personal Information
Organización/Lugar de trabajo
Arlington, Virginia United States
Ocupación
Consultant
Sector
Apparel / Fashion
Sitio web
www.linkedin.com/in/johnohall
Acerca de
I specialise in helping companies improve their customers' experience by renewing their customer strategy in an environment of rapidly advancing digital and social media using tools and techniques gained over 30 years of successful customer service management and consulting.
My objective always is to help my clients achieve improvement quickly implementing solutions which staff understand and support, and to build lasting friendships with my clients along the way!
Specialties: Customer strategy to succeed in the rapidly changing digital and social media world, customer experience improvement, call center management, business performance improvement,, project and program management and...
Etiquetas
performance
targets
metrics
service
customer
survey
portfolio
scorecard
measures
benchmarking
management
benchmark
you
report
improvement
help
status
project
pmo
effectiveness
delivery
poroject
tl
Ver más
Presentaciones
(2)Documentos
(2)Personal Information
Organización/Lugar de trabajo
Arlington, Virginia United States
Ocupación
Consultant
Sector
Apparel / Fashion
Sitio web
www.linkedin.com/in/johnohall
Acerca de
I specialise in helping companies improve their customers' experience by renewing their customer strategy in an environment of rapidly advancing digital and social media using tools and techniques gained over 30 years of successful customer service management and consulting.
My objective always is to help my clients achieve improvement quickly implementing solutions which staff understand and support, and to build lasting friendships with my clients along the way!
Specialties: Customer strategy to succeed in the rapidly changing digital and social media world, customer experience improvement, call center management, business performance improvement,, project and program management and...
Etiquetas
performance
targets
metrics
service
customer
survey
portfolio
scorecard
measures
benchmarking
management
benchmark
you
report
improvement
help
status
project
pmo
effectiveness
delivery
poroject
tl
Ver más