The World Is Hilly

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1 recomendación•595 vistas

Jesse Kedy

Examining the Effects of Business Process Outsourcing Clusters On the Global Spread of Economic Activity

Empresariales Noticias y política

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy

Our World: Spiky or Flat? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Flaws © 2006, Jesse Kedy

Focus: Economic Hills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy

Business Process Outsourcing (BPO) ,[object Object],[object Object],[object Object],[object Object],Horizontal vs. Vertical © 2006, Jesse Kedy Low Complexity Middle-End Higher Complexity Data entry; Processing & Digitization Pre-publishing Website support Call centers; Reservations Customer service Tech support Finance; Accounting Insurance processing Loans/ Mortgage/ Tax processing Back-Office Services (Usually Horizontal) Front-office Services Back-Office Middle-Office (Industry-Specific)

Main Argument: What is Really Happening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy

How this is Happening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2006, Jesse Kedy

Economic Spikes (Level 1) Large Hills (Level 2) Emerging Hills (Level 3) © 2006, Jesse Kedy

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Results of the Cultural Shift © 2006, Jesse Kedy

India’s BPO Clusters L-3 L-2 © 2006, Jesse Kedy

The Future of BPO Clusters © 2006, Jesse Kedy

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