BA

1. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM

2. -recognise guidelines and techniques
used to prepare for elicitation
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

3. -the business analysis approach
-provides general guidance on elicitation
methods
-that should align to the project method
-these are either predictive or adaptive
-as you progress your elicitation activities,
their approach may change
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

4. -stakeholders may be identified in other
requirement sessions
-timelines may shift based on stakeholder
availability
-format used for elicitation activities
should align to project methodology and
the techniques
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

5. -level of information detail will progress
-as the business analyst elicits more
information
-approach will also outline how to
document and address challenges and
risks
-approach describes the business goals
and objectives to be mapped
-provide guidance on how to escalate
issues and the hierarchy for the initiative
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

6. -Guidelines and Tools
-business analysis approach
-provides general guidance
-describes methods, stakeholders, time
frames, formats, and levels of detail
-identifies challenges and uncertainties
-business objectives
-describe the end goal and are used
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

7. -various sources of information
-existing business analysis information
-potential value can be used to define
elicitation events
-reviewing existing organisational
documents
-helps formulate questions and preparatory
materials
-a wealth of information that can be sourced
through data mining
-customer satisfaction results, sales figures,
help desk, and customer complaint
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

8. -Guidelines and Tools
-Existing business analysis information
provides an understanding of objectives
and is useful in planning elicitation
-Potential value describes value to be
realised from the proposed changes
and defines elicitation events
-Analysis Techniques
-analysis techniques include document
analysis and data mining
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

9. -estimate the time needed to conduct
elicitation activities
-determine if there are conditions that
would disrupt elicitation activities
-techniques are useful to plan for
elicitation
-brainstorming with other business
analysts or stakeholders
-interviews could provide information
about concerns
-stakeholder lists, maps, and personas
will identify
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

10. -Analysis Techniques
-include estimation and risk analysis and
assessment
-Collaboration Techniques
-include brainstorming; interviews; mind
mapping; and stakeholder lists, maps,
and personas
BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
PREPARE FOR ELICITATION -
GUIDELINES AND TECHNIQUES

11. BUSINESS
ANALYSIS
ELICITATION
AND
COLLABORATION
THE BUSINESS ANALYSIS CERTIFICATION PROGRAM