The move to digital business is increasingly becoming the top priority, as organizations attempt to improve global collaboration, access enterprise knowledge faster and better, and engage with customers and the marketplace far more effectively than in the past, while maintaining a competitive edge.

1. CIO Vision 2020
Strategically Enabling Digital
Business in the Social Media Age
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

2. CIO Vision 2020
The ongoing transition to digital business
requires a 5 step strategic plan.
1. Preparing for Digital Business
2. Capacity Planning
3. Engage both Internal & External Customers
4. Focus on Value Creation
5. Governance Redux
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

3. CIO Vision 2020
Preparing for Digital Business
Gaining an understanding of the opportunities
that moving the business model into the social
stratosphere offers while building competencies
in them.
Prepare an enterprise-wide activity by creating
an internal social community to get everyone
into the planning process.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

4. CIO Vision 2020
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

5. CIO Vision 2020
Capacity Planning
What are the roles, operating models, resources,
and solution portfolio – these will be critical
towards the challenge of dealing with an
increasingly competing, diverse, and localized
activities within and across the enterprise.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

6. CIO Vision 2020
Internal & External Customers
At all the touch points - in marketing, sales,
research & development, support units, lines of
business and customer care, there is a need to
improve communication and collaboration with
internal and external stakeholders.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

7. CIO Vision 2020
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

8. CIO Vision 2020
Value Creation
Identify and focus on the high impact aspects of
the digital business. Agreed upon measurement,
analytics, and business intelligence can provide
some of the most strategic returns - provided
that the internal stakeholders are participating,
reviewing and applying the results.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

9. CIO Vision 2020
Outcomes when Moving to
Digital Business
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

10. CIO Vision 2020
Governance Redux
Governance itself is becoming distributed and a
more open function. As business delivery
channels and IT service delivery models
proliferate without end, it requires a much more
decentralized model to keep in line with the
ongoing concerns and objectives of the
enterprise.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

11. CIO Vision 2020
Why do CIO’s need 2020 vision?
The move to digital business is increasingly
becoming the top priority, as organizations
attempt to improve global collaboration, access
enterprise knowledge faster and better, and
engage with customers and the marketplace far
more effectively than in the past, while
maintaining a competitive edge.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

12. CIO Vision 2020
IT leadership is largely focused on the past, rather
than the future. The time is ripe with opportunity
for IT to be a business driver like never before.
I would now make the guarantee that the CIOs and
their organizations that can invest in the future and
consequently develop a digital business strategy,
will likely be significantly better off than the other
way around.
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com

13. CIO Vision 2020
Jamie Gianna CIO / COO - ©2011 – www.jamiegianna.com