Joe Gonsalves

San Francisco Bay Area United States

Customer Success

Technology / Software / Internet

My goals as the head of customer success: • Increase renewal rates and reduce churn * Provide support to existing ClickMeter customers through chat, ticketed inquiries and phone. * Educate existing customers on our portfolio of tools and new product roll outs • Map customer journey * Education and support communication * Activity and usage updates • Expand Revenue * Upsell existing customers • Drive new business * Close new business on incoming traffic through our online chat and ticketed inquiries * Initiate direct communication to targeted free users to introduce and close new business. * Cold call businesses that fit our “target compan...