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A L M O S T E V E RY T H I N G
I ’ V E L E A R N E D F R O M 5
Y E A R S O F L E A N U X
J E F F G O T H E L F | | N E O . C O M | | @ J B O O G I E
A G I L E + U X = H E A R T B R E A K
T W O S O U L S A D R I F T I N A N O C E A N O F P R O C E S S A N D J A R G O N
Lean in the Enterprise Workshop | September 2015 _ _3
4 Y E A R S A G O …
T H E P O S T T H A T S TA R T E D I T A L L
L E A N U X A L L T H E TA L K S
W H I C H L E D T O T H I S
L E A N U X - T H E B O O K !
W H I C H L E D T O T H I S
L E A N U X - T H E M U S I C A L !
W H I C H L E D T O T H I S
L E A N U X - T H E H A S H TA G !
W H I C H L E D T O T H I S
#leanux
M E . O N A I R P L A N E S . A L O T.
W H I C H L E D T O T H I S
T W O T H I N G S E M E R G E D
D E S I G N H A S T O C H A N G E
W E L E A R N E D 2 T H I N G S
P R O D U C T D E V E L O P M E N T H A S T O
C H A N G E
W E L E A R N E D 2 T H I N G S
L E A N U X I S A G I L E U X
L E T ’ S G E T T H I S O U T O F T H E WA Y E A R LY
3 B I G L E A R N I N G S F O R D E S I G N
A R T I FA C T S N O T A R C H I V E S
D E L I V E R A B L E S A R E T E M P O R A RY
R A D I C A L T R A N S PA R E N C Y
T H E R E A R E N O S E C R E T S
I N F O R M A L I N S T E A D O F I N T E R R O G AT I O N
C O N V E R S A T I O N S A S C O R E C O M M U N I C A T I O N
3 B I G L E A R N I N G S F O R P R O D U C T
D E V E L O P M E N T
N O O N E WA S A S K I N G , “ S O W H AT ? ”
T E A M S W E R E S H I P P I N G F E A T U R E S
C O N T I N U O U S L E A R N I N G
T H E PA C E O F L E A R N I N G H A S T O R E F L E C T M A R K E T R E A L I T I E S
C O N T I N U O U S C O N V E R S AT I O N
Ship
SenseRespond
T H E O R G A N I Z AT I O N H A S T O S H I F T
M O S T I M P O R TA N T …
H U M I L I T Y
N E W T O O L S , N E W WA Y S O F T H I N K I N G
H O W M A N Y O F Y O U A R E R U N N E R S ?
A Q U E S T I O N F O R T H E R O O M :
@ J B O O G I E
T H AT ’ S A S I N I N E !
A D D P H O T O S W H I L E Y O U R U N ?
@ J B O O G I E
Y O U R U N PA S T T H I N G S
T H E F U T U R E I S U N P R E D I C TA B L E
@ J B O O G I E
Y O U R U N PA S T S C E N E RY
T H E F U T U R E I S U N P R E D I C TA B L E
@ J B O O G I E
@ J B O O G I E
I R A N PA S T T H I S S C E N E
T H E F U T U R E I S U N P R E D I C TA B L E
@ J B O O G I E
@ J B O O G I E
@ J B O O G I E
H U M I L I T Y
C O M P O N E N T S O F L E A N U X
@ J B O O G I E
"We poured surreal amounts of money into it, yet
we all thought it had no value for the customer,
which was the biggest irony. Whenever anyone
asked why we were doing this, the answer was,
‘Because Jeff wants it.’ No one thought the feature
justified the cost to the project. No one. Absolutely
no one."
E X P E R I M E N TAT I O N
M I N I M U M V I A B L E W H A T ?
E X P E R I M E N TAT I O N
C O M P O N E N T S O F L E A N U X
@ J B O O G I E
What’s the smallest thing we can make or do to test our assumptions?
I T E R AT I O N
Y O U ’ R E N O T FA I L I N G , Y O U ’ R E L E A R N I N G ( H O P E F U L LY )
D ATA
O B J E C T I V E M E A S U R E S O F S U C C E S S
R E S E A R C H I S PA R T O F T H E C Y C L E
W H Y I S I T H A P P E N I N G ? N O T J U S T “ W H A T ’ S H A P P E N I N G ”
R E S P O N S I V E N E S S
C O M P O N E N T S O F L E A N U X
@ J B O O G I E
R E S P O N S I V E N E S S
C O M P O N E N T S O F L E A N U X
@ J B O O G I E
D I D W E C H A N G E C U S T O M E R
B E H AV I O R ?
O B J E C T I V E M E A S U R E S O F S U C C E S S
P R O G R E S S & F U N D I N G
E V I D E N C E - B A S E D D E C I S I O N S
T H I S C H A N G E S E V E RY T H I N G
B U S I N E S S - L E V E L I M PA C T
T H E A G E N C Y
T H I S C H A N G E S E V E RY T H I N G
B U S I N E S S - L E V E L I M PA C T
I N - H O U S E T E A M S
G E T T O P R O D U C T FA S T E R
P R I O R I T I Z E L E A R N I N G O V E R G R O W T H
T H A N K Y O U
J E F F G O T H E L F | | N E O . C O M | | @ J B O O G I E | | J E F F @ N E O . C O M
N E W B O O K I N 2 0 1 6 !
S E N S I N G B O O K . C O M
http://www.pasionxentrenar.com/wp-content/uploads/2015/02/8-mandamientos-del-runner.jpg
http://maxcdn.fooyoh.com/files/attach/images/591/855/072/009/Snapchat1.jpg
http://i.huffpost.com/gen/1975970/original.jpg
http://th04.deviantart.net/fs70/PRE/i/2013/189/9/e/french_inhale_by_did-d6ckdui.jpg
https://niicolley.files.wordpress.com/2013/06/2938559121_85a2c1bb93.jpg
http://www.pathfinders-oceanacidification.org/var/storage/images/medias-ifremer/medias-oceanacidification/images/divers/data3/1006143-1-eng-GB/data3.png
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Almost Everything I've Learned From 5 Years of Lean UX

  • 1. A L M O S T E V E RY T H I N G I ’ V E L E A R N E D F R O M 5 Y E A R S O F L E A N U X J E F F G O T H E L F | | N E O . C O M | | @ J B O O G I E
  • 2. A G I L E + U X = H E A R T B R E A K T W O S O U L S A D R I F T I N A N O C E A N O F P R O C E S S A N D J A R G O N
  • 3. Lean in the Enterprise Workshop | September 2015 _ _3
  • 4. 4 Y E A R S A G O … T H E P O S T T H A T S TA R T E D I T A L L
  • 5. L E A N U X A L L T H E TA L K S W H I C H L E D T O T H I S
  • 6. L E A N U X - T H E B O O K ! W H I C H L E D T O T H I S
  • 7. L E A N U X - T H E M U S I C A L ! W H I C H L E D T O T H I S
  • 8. L E A N U X - T H E H A S H TA G ! W H I C H L E D T O T H I S #leanux
  • 9. M E . O N A I R P L A N E S . A L O T. W H I C H L E D T O T H I S
  • 10. T W O T H I N G S E M E R G E D
  • 11. D E S I G N H A S T O C H A N G E W E L E A R N E D 2 T H I N G S
  • 12. P R O D U C T D E V E L O P M E N T H A S T O C H A N G E W E L E A R N E D 2 T H I N G S
  • 13. L E A N U X I S A G I L E U X L E T ’ S G E T T H I S O U T O F T H E WA Y E A R LY
  • 14. 3 B I G L E A R N I N G S F O R D E S I G N
  • 15. A R T I FA C T S N O T A R C H I V E S D E L I V E R A B L E S A R E T E M P O R A RY
  • 16. R A D I C A L T R A N S PA R E N C Y T H E R E A R E N O S E C R E T S
  • 17. I N F O R M A L I N S T E A D O F I N T E R R O G AT I O N C O N V E R S A T I O N S A S C O R E C O M M U N I C A T I O N
  • 18. 3 B I G L E A R N I N G S F O R P R O D U C T D E V E L O P M E N T
  • 19. N O O N E WA S A S K I N G , “ S O W H AT ? ” T E A M S W E R E S H I P P I N G F E A T U R E S
  • 20. C O N T I N U O U S L E A R N I N G T H E PA C E O F L E A R N I N G H A S T O R E F L E C T M A R K E T R E A L I T I E S
  • 21. C O N T I N U O U S C O N V E R S AT I O N Ship SenseRespond
  • 22. T H E O R G A N I Z AT I O N H A S T O S H I F T M O S T I M P O R TA N T …
  • 23. H U M I L I T Y N E W T O O L S , N E W WA Y S O F T H I N K I N G
  • 24. H O W M A N Y O F Y O U A R E R U N N E R S ? A Q U E S T I O N F O R T H E R O O M : @ J B O O G I E
  • 25. T H AT ’ S A S I N I N E ! A D D P H O T O S W H I L E Y O U R U N ? @ J B O O G I E
  • 26. Y O U R U N PA S T T H I N G S T H E F U T U R E I S U N P R E D I C TA B L E @ J B O O G I E
  • 27. Y O U R U N PA S T S C E N E RY T H E F U T U R E I S U N P R E D I C TA B L E @ J B O O G I E
  • 28. @ J B O O G I E
  • 29. I R A N PA S T T H I S S C E N E T H E F U T U R E I S U N P R E D I C TA B L E @ J B O O G I E
  • 30. @ J B O O G I E
  • 31. @ J B O O G I E
  • 32. H U M I L I T Y C O M P O N E N T S O F L E A N U X @ J B O O G I E
  • 33. "We poured surreal amounts of money into it, yet we all thought it had no value for the customer, which was the biggest irony. Whenever anyone asked why we were doing this, the answer was, ‘Because Jeff wants it.’ No one thought the feature justified the cost to the project. No one. Absolutely no one."
  • 34. E X P E R I M E N TAT I O N M I N I M U M V I A B L E W H A T ?
  • 35. E X P E R I M E N TAT I O N C O M P O N E N T S O F L E A N U X @ J B O O G I E What’s the smallest thing we can make or do to test our assumptions?
  • 36. I T E R AT I O N Y O U ’ R E N O T FA I L I N G , Y O U ’ R E L E A R N I N G ( H O P E F U L LY )
  • 37. D ATA O B J E C T I V E M E A S U R E S O F S U C C E S S
  • 38. R E S E A R C H I S PA R T O F T H E C Y C L E W H Y I S I T H A P P E N I N G ? N O T J U S T “ W H A T ’ S H A P P E N I N G ”
  • 39. R E S P O N S I V E N E S S C O M P O N E N T S O F L E A N U X @ J B O O G I E
  • 40. R E S P O N S I V E N E S S C O M P O N E N T S O F L E A N U X @ J B O O G I E
  • 41. D I D W E C H A N G E C U S T O M E R B E H AV I O R ? O B J E C T I V E M E A S U R E S O F S U C C E S S
  • 42. P R O G R E S S & F U N D I N G E V I D E N C E - B A S E D D E C I S I O N S
  • 43. T H I S C H A N G E S E V E RY T H I N G B U S I N E S S - L E V E L I M PA C T T H E A G E N C Y
  • 44. T H I S C H A N G E S E V E RY T H I N G B U S I N E S S - L E V E L I M PA C T I N - H O U S E T E A M S
  • 45. G E T T O P R O D U C T FA S T E R P R I O R I T I Z E L E A R N I N G O V E R G R O W T H
  • 46. T H A N K Y O U J E F F G O T H E L F | | N E O . C O M | | @ J B O O G I E | | J E F F @ N E O . C O M N E W B O O K I N 2 0 1 6 ! S E N S I N G B O O K . C O M