John Hudson

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John is currently the Operations Director of Thinking Dimensions (UK) a position he has held since the UK Company was established in 2007. He is responsible for the day to day operation of the company and the growth of the business around the KEPNERandFOURIE™ range of products in the field of Continual Service Improvement. John has been involved in development, marketing and delivery of the KEPNERandFOURIE™ products since 1997 in the EMEA region working with organisations in IT, Finance, Pharmaceutical, Aerospace and Education at various levels dependent on the customer needs. John started his professional career as a teacher in Rhodesia in the early 1970’s at a number of schools as a

root cause analysis kepnerandfourie incident management language of risk risk apollo 13 cybersecurity managing process making decisions thinking processes potential problems intuitive process management questioning techniques core issues prioritize critical thinking skills stakeholders project management problem management fault finding divergent thinking mttr convergent thinking service recovery root cause problem solving decision making technical cause

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