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After witnessing one of my first professional presentations, my boss called me aside. “To succeed in the advertising agency business,” he warned, ” you must be good on your feet.” I got the message. I started to take classes. I read books, videotaped myself, used breathing exercises to avoid stage fright. I even studied acting at Second City. Nothing worked. People would still go for their cell phones when I stood up to speak. It may surprise you that today I’m an accredited public speaking coach, and I conduct specialized programs that help leaders and salespeople become more influential and inspiring communicators. The programs I conduct have been used by companies like Microsoft,...