BottomLineStat is the City of New Orleans’ performance management tool for revenue collection and cost containment efforts.

1. BottomLineStat
March 2012 Reporting Period
www.nola.gov/opa
1

2. Section 1: Budget Review
• Parks and Parkways
• Public Works
Section 2: Revenue Analysis
• Parking Enforcement Collections
• Photo Safety Collections
• EMS Collections
• Sales Taxes and Occupational License Revenues / Collections
• Sanitation Fees Revenues / Collections
BottomLineStat 2

3. Budget Review
BottomLineStat 3

4. Budget Control and Cost Containment Efforts
Parks and Parkways Payroll Analysis
Summary
YTD Expenditures Projected Charge Expected Additional 2012 Projected 2012 Budgeted
Category (4.9.2012) per Period Expenditures (Status Quo) Expenditures Amount
Surplus/ Deficit
Salaries and Benefits 1,375,171 213,254 4,162,182 5,537,352
Overtime 25,178 2,697 51,246 76,424
Term Leave 156 156 3,124 3,280
Total 1,400,505 216,107 4,216,552 5,617,056 5,196,398 (420,658)
A B (B-A)
Note: Analysis performed by the Service and Innovation Team with data obtained from the Great Plains System as of 4.9.2012.
Overtime data was adjusted to take in consideration seasonal factors.
Source: Service and Innovation and Budget Office
4.9.2012 BottomLineStat 4

5. Budget Control and Cost Containment Efforts
Parks and Parkways
Plan to Address Projected $420K Budget Shortfall in Personnel
Services:
Summary: Parks and Parkways current projected budget deficit is primarily
due to costs incurred by the operations of the Barthomolew Golf Course in
Pontchartrain Park.
Action : The administration is currently working with the City Council to
secure revenues from the golf course to an account dedicated for
expenditures incurred to operate the course.
These funds will be used to reimburse Parks and Parkways and should be
sufficient to cover any overages in expenditures relative to the 2012 adopted
budget
Source: Parks and Parkways 4.25.2012

6. Budget Control and Cost Containment Efforts
Public Works
YTD
Projected Charge Expected Additional 2012 Projected 2012 Budgeted
Category Expenditures
per Period Expenditures (Status Quo) Expenditures Amount
Surplus/ Deficit
(4.9.2012)
Salaries and Benefits 1,542,805 232,547 4,534,653.79 6,077,459
Overtime 206,791 17,521 292,861.54 499,653
Term Leave 5,801 1,163 22,106.00 27,907
Total 1,755,398 251,231 4,849,621 6,605,019 6,557,019 (48,000)
A B (B-A)
Note: Analysis performed by the Service and Innovation Team with data obtained from the Great Plains System as of 4.9.2012.
Overtime data was adjusted to take in consideration seasonal factors.
Source: Service and Innovation and Budget Office
4.9.2012 BottomLineStat 6

7. Budget Control and Cost Containment Efforts
DPW
Recovery Plan to Address Projected $48K Budget Shortfall in Personnel
Services:
Action #1: Continue to monitor personnel expenditures on a monthly basis.
Action #2: Reduce overtime expenditures by 10-15% as compared to
projections for the rest of the year.
Result: Will reduce forecasted overtime labor by approx $48K over the
course of the rest of the year.
Impacts: Will reduce level of PCO and tow truck (overtime labor) support to
special events to meet personnel budget. Will look at reducing operational
hours of tow lot. (Jazz Fest support will not be impacted, but all remaining
special events will.)
Will also look at additional measures to reduce budget shortfall.
Source: Public Works 4.25.2012

8. Revenue Analysis
BottomLineStat 8

9. Parking Enforcement Revenues
2% Adopted Budget GF Revenues for 2012
Parking Meter Towing and
Fines, Booting
$10M $1.6M
2% 0%
Total Other
Streams
$484M
98%
Enforcement Strategy Target 2012 YTD Actual
Parking Tickets 328,694 95,669
Boots 3,195 1,924
Tows 10,190 4,146
Source: Adopted Budget 2012 BottomLineStat 9

10. Parking Enforcement Revenues
YTD 2012 Tickets Issued Are Higher than Projected by 5%
120,000
95,669
100,000
80,000 70,323
91,201
60,000
65,870
40,000 30,614 YTD Actual 2012
Forecast YTD 2012
20,000
26,723
0
Jan Feb Mar
Millions
YTD 2012 Tickets Revenue is Higher than Prior Year by 53%
$4.5 $4.00
Monthly Collections 2011
$4.0
Monthly Collections 2012
$3.5
$3.0 YTD Collections 2012 $2.55
$2.5 YTD Collections 2011
$2.61
$2.0 $1.51
$1.5
$1.0
$0.5 $1.19 $0.77 $1.35 $1.09 $1.45
$0.74
$0.0
Jan Feb Mar
Source: DPW Parking Division 4.17.2012 BottomLineStat 10

11. Parking Enforcement Revenues
YTD 2012 Boots Issued Are Higher
than Projected by 154%
3,000
YTD Actual 2012
Forecast YTD 2012 1,924
2,000
1,143
1,000 414
757
- 489
216
Jan Feb Mar
YTD 2012 Tows Issued Are Higher
than Projected by 37%
6000
YTD Actual 2012 4,146
Forecast YTD 2012
4000 2,938
3,031
1,458
2000
1,866
0 804
Jan Feb Mar
Millions
YTD 2012 Tows and Boots Collections
Are Higher than Prior Year by 75% $0.74
$0.8 Monthly Collections 2011
Monthly Collections 2012
$0.6 YTD Collections 2012 $0.51
YTD Collections 2011 $0.42
$0.4
$0.24
$0.2 $0.24 $0.23
$0.27 $0.19
$0.14
$0.0 $0.09
Jan Feb Mar
Source: DPW Parking Division 4.17.2012 BottomLineStat 11

12. Photo Safety Management
4% Adopted Budget GF Revenues for 2012
Red Light
Cameras
$19M
4%
Total Other
Streams
$478M
96%
Management Controls Target 2012 YTD Actual
Reduce Inoperable Flashers 21,000 8,245
Reduce Tickets that Exceed Enforceable Date - 431
Source: Adopted Budget 2012 BottomLineStat 12

13. Photo Safety
Millions
YTD Photo Safety Collections 2012 Vs. 2011
5.0
Monthly 2011 $4.68
Monthly 2012
4.5
YTD 2011
4.0 YTD 2012
3.5
$3.15 $3.63
3.0
2.5
$2.70
2.0
1.5
1.62
$1.53 $1.62 1.53
1.0
1.08
0.94
0.5
0.0
January February March
Source: DPW Photo Safety Division 4.17.2012 BottomLineStat 13

14. Photo Safety Citations
Total Exceptions
unit
Detail of Monthly Exceptions and Citations Issued In Queue
Citations Issued
60,000
53,788
50,000
47,538
50,731 49,659
2011 2012
38,059 39,292
33,466 37,796
40,000 26,719 36,172 36,569
22,451 32,790 33,768 33,280
32,504
32,149
28,551 14,741
30,000 14,185 12,740
38,508 9,290 8,997 14,785 17,600
12,216 - - 12,051 13,905
10,533 - - - - -
- - -
20,000 -
- -
27,208 24,771 27,069 24,551 15,401
21,250 23,500 23,874 23,432 21,784
10,000 18,018 - 18,582 20,453 19,375
9,030
4,795
-
January February March April May June July August September October November December January February March
2011 2012
Outside Enforcement Time Exceptions
2000
1,604
1500
1000
500 221 287
0
January February March
Source: DPW Photo Safety Division 4.16.2012 BottomLineStat 14

15. Photo Safety Flashers Exceptions for School Zones
Flashers Exception / Events
2011 2012
Location December January February March
NO49 EB ST CHARLES AVE @ CADIZ ST 92% 92% 63% 67%
NO50 WB ST CHARLES AVE @ JENA ST 92% 90% 69% 2%
NO51 NB READ BLVD @ HAMMOND ST 83% 63% 15% 31%
NO56 SB FRANKLIN AVE @ WISTERIA ST N/A 81% 64% 18%
NO57 EB BIENVILLE ST @ N ST PATRICK ST N/A 78% 38% 3%
NO58 WB BIENVILLE ST @ N. OLYMIPA ST 90% 80% 71% 43%
NO104 EB DWYER RD @ MILLER MCCOY ACADEMY 74%
NO118 SB JACKSON AVE @ LAUREL ELEMENTARY 16%
Monthly Exceptions Issued for Flashers Inoperable During School Zone Enforceable Time
20,000
16,278
15,000
10,000
10,221 11,062 2011 2012
6,675 5,748 5,478 5,281 5,452
4,403 4,334
5,000 2,405 2,811*
58 4
-
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
2011 2012
* This number only includes a partial portion of the population processed for the month of March. This suggest
that a larger number of flasher exceptions may result once the entire population is processed
Source: ATS 4.18.2012 BottomLineStat 15

16. EMS Revenues
2% Adopted Budget GF Revenues for 2012
Health Fees
EMS
$11,M ,
2%
Total Other
Streams,
$485M
98%
Collection Efforts Target 2012 YTD Actual
Percentage of Selfpay Accounts in Payment Plan Target Needed 3%
Collection Efforts Target Needed
Source: Adopted Budget 2012 BottomLineStat 16

17. EMS Collections
EMS: YTD Collections for All Payer Types as
Millions
March 31,2012 is 27% lower than 2011
$2.50
2011 Monthly Revenue
$2.31
2012 Monthly Revenue
$2.00
2011 Cumulative
Collections
$1.50 2012 Cumulative
Collections
$1.31
$1.69
$1.00
$0.71
$1.04 $1.00
$0.50
$0.71 $0.60 $0.66
$0.43 $0.60
$-
Jan Feb Mar
EMS: YTD Detail Revenue as of March 31, 2012 Reached $176K
$200,000 $176,716
2012 Monthly Revenue
$150,000
2012 Cumulative
Collections $81,096
$100,000
$40,984
$50,000 $95,620
$40,984 $40,112
$0
Jan Feb Mar
Source: EMS and ACS 4.21.2012 BottomLineStat 17

18. EMS Collections Efforts
Total Transports by Payer Class and Total Transports for Frequent Flyers and Percentage
Percentage Unpaid Across Years Unpaid Across Years (Patients with 3 or More Transports in a Year)
Medicare Total Transports Total No Pay Total Pd % Unpaid 2010
2009 4,707 2,136 2,571 45% Frequent Flyers Total Transports Total No Pay Total Pd % Unpaid
2010 5,029 2,247 2,782 45% All Payer Classes 8,116 3,997 4,119 49%
2011 5,021 2,406 2,615 48%
2012 1,126 671 455 60%*
2011
Frequent Flyers Total Transports Total No Pay Total Pd % Unpaid
Medicaid Total Transports Total No Pay Total Pd % Unpaid All Payer Classes 9,337 5,316 4,021 57%
2009 5,357 489 4,868 9%
2010 7,556 533 7,023 7%
2011 7,202 507 6,695 7%
2012 1,096 411 685 38%* 2012
Frequent Flyers Total Transports Total No Pay Total Pd % Unpaid
All Payer Classes 1,516 1,282 234 85%*
Private Insurance Total Transports Total No Pay Total Pd % Unpaid
2009 4,283 590 3,693 14%
2010 4,806 526 4,280 11%
2011 4,917 953 3,964 19%
2012 577 391 186 68%*
Self Pay Total Transports Total No Pay Total Pd % Unpaid
2009 9,313 8,911 402 95.7%
2010 7,767 7,157 610 92.1%
2011 10,713 10,428 285 97.3%
2012 5,122 5,108 14 99.7%*
* 2012 data does not include an entire payment cycle (less than one year since transport occurred).
Source: EMS and ACS 4.21.2012 BottomLineStat 18

19. Thousands
Self Pay Revenue
Self Pay Revenue vs Number of Calls by Collection Agency per Month
Number of Calls
3.5 3.26 $120,000
3 2.81 2011 2012 $100,000
2.41 2.29
2.5 2.25 1.92
2.10 2.11 2.06 $80,000
1.86 1.51 1.87
Units #
2
1.53 $60,000
1.5
1.02
$40,000
1 0.71
0.5 $20,000
$104,733 $65,497 $62,608 $67,109 $79,037 $80,888 $68,948 $66,479 $59,420 $54,701 $42,682 $64,479 $72,347 $54,941 $55,726
0 $0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
42 Less Accounts in the Payment Plan Compared
Payer Mix Comparison
to February (Currently 3% of Self Pay Accounts)
Payer Class New Orleans Houston Baltimore Philadelphia DeKalb, GA
Medicare 15.48% 22.41% 18.39% 30.64% 19.97%
600 Medicaid 14.46% 16.67% 7.32% 11.08% 10.82%
507 465 Private Insurance 14.70% 17.48% 12.07% 35.66% 17.59%
500 Self-Pay 55.36% 43.44% 62.22% 22.62% 51.62%
147
400 145
300
Defaulted
200
360 320 Current
100
0
February 2012 March 2012
Source: EMS and ACS 4.21.2012 BottomLineStat 19

20. Sales Taxes and Occupational Licenses Revenues
Sales Taxes : 33% of Adopted Budget GF Revenues for 2012
Occupational License : 2% Adopted Budget GF Revenues for 2012
Sales Taxes
(Retail) Vehicle (Sales
$ 142 M Use)
28% $ 8M
2%
Hotel / Motel
Total Other (Sales+ Use)
Streams $13 M
324M 3%
65%
Occup Lic.
$9,344
2%
Collection Efforts Target 2012 YTD Actual
Sales Tax Audits 105 13
Delinquency Mailings 18,000 On Hold
Field Visits / Contacts 15,400 4,445
Source: Adopted Budget 2012 BottomLineStat 20

21. Sales Tax (Retail Only)
Revenues: General Sales Taxes (excluding Vehicle and
Millions
Hotel/Motel) as of February 29,2012 are $400K Higher
40 Than Projected (un-audited)
35 YTD Adjuste Forecast
30 YTD Actual
25
20
15
10 $21.56 $21.95
5
0
2.29.2012
Collections: General Sales Taxes (excluding Vehicle and Hotel/Motel)
Millions
Collected as of March 31,2012 are up $2.3M vs. 2011
40 Monthly 2011 Monthly 2012 $34.53
35
30 YTD 2012 YTD 2011 $32.23
$23.15
25
20 $21.57
15
10 $12.15 $11.38
$11.50 $10.07 $11.00 $10.66
5
0
Jan Feb Mar
Source: Bureau of Revenue and Bureau of Accounting BottomLineStat 21
4.7.2012 and 4.24.2012

22. Hotel / Motel Sales Taxes
Millions
Revenues: Hotel/Motel Taxes as of February 29,2012
500K Higher than Projected (un-audited)
5.0
YTD Forecast
4.5
YTD Actual
4.0
3.5
3.0
2.5
2.0
1.5
$2.56
1.0 $2.06
0.5
0.0
2.29.2012
Collections: Hotel/Motel Sales Taxes Collected
Millions
as of March 31,2012 are up by 30% vs. 2011
4.0 Monthly 2011 Monthly 2012 $3.44
3.5
3.0 YTD 2012 YTD 2011
2.5 $2.04 $2.64
2.0
1.5 $1.59
1.0
0.5 $0.77 $1.19 $1.04 $1.40
$0.85 $0.83
0.0
Jan Feb Mar
Source: Bureau of Revenue and Bureau of Accounting BottomLineStat 22
4.7.2012 and 4.24.2012

23. Vehicle Sales Taxes
Millions
Revenues: Motor Vehicle Taxes as of February 29,2012
Higher than Projected by 100K (un-audited)
$3.0
YTD Forecast
$2.5 YTD Actual
$2.0
$1.5
$1.0
$1.35 $1.45
$0.5
$0.0
2.29.2012
Collections: Vehicle Sales Taxes Collected
Millions
as of March 31, 2012 are up 2.1% vs. 2011
4.5
4.0 Monthly 2011 Monthly 2012
3.5
3.0 YTD 2012 YTD 2011
2.5 $2.11
2.0 $1.42 $2.07
1.5 $1.40
1.0
0.5 $0.66 $0.69
$0.67 $0.66 $0.74 $0.76
0.0
Jan Feb Mar
Source: Bureau of Revenue and Bureau of Accounting BottomLineStat 23
4.7.2012 and 4.24.2012

24. Occupational Licenses
Revenues / Collections : Occupational Licenses Revenue
Millions
as of March 31,2012 are up by 5.3% vs. 2011
8 $7.45
Monthly 2011 Monthly 2012
7 $7.07
YTD 2012 YTD 2011
6
$4.96
5 $5.01
4
3
2 $3.6 $3.4 $2.5
1 $2.1
$1.4 $1.5
0
Jan Feb Mar
Source: Bureau of Revenue and Bureau of Accounting BottomLineStat 24
4.7.2012 and 4.24.2012

25. Bureau of Revenue Enforcement (Continue)
13 Audits Completed as of March 31,2012 (Yearly Target 110)
Units
Millions
$2.20 300
$2.08
$2.00
# Audits to Enforcement
2011 $1.88
2012
# Audits Paid /Closed
250
$1.80
$ Audits Closed / Sent Enforcement
$1.60
200
$1.40 $1.34
$1.20 $1.13 $1.14
150
$1.00
$0.78
$0.80
105 Audits Target 2012 100
$0.60 $0.54
$0.47
$0.39
$0.40 $0.35
50
30 31
$0.20 25 27 29
$0.20 $0.11 24 24 $0.12 $0.12 $0.12
13 28 28
8 8 22 22 23 1 1 1
6 9 11 14 17 12
$0.00 11 3 6 7 7 -
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Source: Bureau of Revenue 4.19.2012 BottomLineStat 25

26. Bureau of Revenue Enforcement (Continue)
YTD Contacts / Field Visits Over Target by 23%
(# Contacts / Field Visits Yearly Target 15,400)
16,000
14,000
12,000 YTD Target
Contacts / Field Visits
10,000 YTD Contacts / Field Visits
8,000
6,000 4,445
3,600
4,000 2,569
2,400
2,000 1,200 1,110
-
Jan Feb Mar
YTD Subpoenas Reached 422 as of March 31,2012
500
Monthly 2011
Monthly 2012 422
400
2011 Subpoenas Cumulative 396
2012 Subpoenas Cumulative
300 270
200 216
100
147 123 142 126 206
74
-
Jan Feb Mar
Source: Bureau of Revenue 4.19.2012 BottomLineStat 26

27. Sanitation Revenues
7% Adopted Budget GF Revenues for 2012
Sanitation
$32M
7%
Total Other
Streams,
$464M
93%
Collection Efforts Target 2012 YTD Actual
Collection Agency Over 50% 54%
Source: Adopted Budget 2012 BottomLineStat 27

28. Sanitation Revenues
Revenues : Sanitation Revenues Over Forecast as of February
Millions
29,2012 Were Approximately $400K (un-audited)
10
YTD Forecast
9
8 YTD Revenues
7
6
5
4
3
2 $4.42 $4.85
1
0
2.29.2012
Collections : YTD 2012 Collections Are Higher than 2011.
Millions
Difference Due to Sanitation Fee Increase not Being Fully Reflected in
10 Collections during the First Two Months of 2011
Monthly 2011 $8.66
Monthly 2012
8 Cumulative 2012
Cumulative 2011 $5.65 $6.88
6
4 $3.92
2 $2.81
$2.84 $2.40 $2.96 $3.01
$1.52
0
Jan Feb Mar
Source: S&W Board 4.5.2012 and Bureau of Accounting BottomLineStat 28
4.24.2012

29. Thousands Sanitation Delinquency Collections
YTD Collections of Delinquent Balances as a Percentage of
2012 Referrals is 54% (over 50% Target)
700
600 Gross Referrals ALPAT 2011 584 2012
567
Gross Collections ALPAT 544 534 530
516
500 499 495 498
50% of Referrals 484
418
400
317
300 292
272
258
239 232 230
242 214
200 225
181 184 217
189
158 167
151 151 161
100
-
July
October
June
August
September
November
April
May
December
February
March
February
March
January
January
2011 2012
Source: ALPAT (collections contractor) 4.4.2012 BottomLineStat 29