Summary User testing is something we all know we should do with our products or websites, but we seldom do because of perceptions of expensive time/financial commitments or that it is difficult to do. The reality couldn't be further from the truth! Join us for our testing workshop and learn user testing best practices and get hands on experience testing your own/your company's website, app, product. We encourage you to have a website or app you want to test ready when you arrive. We'll be pairing into small groups and giving everyone chances to moderate and test. About Will King Will works as a product manager and user researcher for AddThis and he also co-organizes NoVA UX. He's conducted user research for Fortune 500 companies, start-ups, government agencies, and most proudly, for AddThis. His educational background is in cognitive psychology, so watch out, he might psycho-analyze you if you're not careful ;). Will enjoys watching/reading sci-fi, bushwhacking, and the occasional RPG.

1. NoVA UX Meetup
Usability Testing
Workshop
Will King
king@addthis
@aphizeonado
PM/UX Researcher for AddThis

2. Why User Test?

3. You don’t want this

4. So this can happen...

5. Writing Tasks
Writing Test Questions

6. Consider Goals
Figure these out

7. Where do I start?
(I know I’m lazy…)

8. User Onboarding

9. Navigation

10. Purchase process

11. Here are some tips...

12. Provide brief context

13. Speak their language

14. Be specific

15. Don’t micromanage

16. Don’t ask leading questions

18. Things to Remember…
1. Provide Brief Context
2. Speak Their Language
3. Be Specific
4. Don’t Micromanage
5. Don’t Ask Leading Q.

19. How it feels to watch a user test
your product for the first time...

20. How should I act?
(I know I’m lazy…)

21. Keep it casual

23. Take brief notes

24. How do I analyze results?
(I know I’m lazy…)

26. Close but no cigar

27. Task Fail

30. Things to Remember…
1. Keep It Casual
2. Observe
3. Take Brief Notes
4. Score Considering
Confidence