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Digital 
Space 
Consul1ng 
| 
Media 
Matrix 
Pla$orm 
Overview 
When 
to 
Use 
Expected 
Metrics 
Content 
Marke1ng 
Content 
marke<ng 
involves 
the 
distribu<on 
of 
relevant, 
consistent 
content 
to 
a 
clearly 
defined 
audience. 
It 
gives 
brands 
the 
opportunity 
to 
share 
stories 
and 
solve 
customer 
problems. 
Content 
marke<ng 
can 
take 
on 
many 
forms 
including: 
interac<ve 
tools, 
web 
applica<ons, 
long 
form 
ar<cles, 
blog 
posts, 
infographics, 
research, 
reviews 
or 
videos. 
Targe<ng 
involves 
a 
deep 
understanding 
of 
the 
customer 
combined 
with 
keyword 
research. 
Content 
marke<ng 
is 
oHen 
the 
vehicle 
brands 
use 
to 
influence 
organic 
search 
results, 
capture 
website 
traffic 
and 
become 
an 
authority. 
First, 
gather 
demographic, 
psychographic 
and 
behavioral 
data 
on 
the 
customer 
and 
understand 
where 
and 
how 
they 
interact 
with 
your 
product 
or 
service 
online. 
Next, 
iden<fy 
a 
problem 
that 
is 
unsolved 
or 
solved 
poorly 
via 
current 
content. 
Op<mize 
the 
solu<on 
for 
the 
customer 
and 
get 
it 
visible 
adop<ng 
social 
media 
marke<ng 
and 
other 
paid 
and 
organic 
channels 
to 
drive 
awareness. 
Content 
marke<ng 
should 
be 
used 
to 
build 
a 
community, 
increase 
brand 
awareness 
and 
long 
term 
conversion. 
It 
is 
oHen 
integrated 
with 
other 
pla$orms 
for 
maximum 
reach 
and 
market 
penetra<on 
including 
press 
releases, 
email 
marke<ng 
and 
social 
media 
adver<sing. 
Content 
marke<ng 
is 
more 
difficult 
to 
hold 
to 
an 
ROI 
standard, 
yet 
web 
analy<cs 
can 
track 
conversions, 
traffic 
and 
shares. 
Display 
Adver1sing 
Display 
adver<sing 
is 
a 
graphical 
adver<sement 
that 
can 
appear 
in 
a 
variety 
of 
sizes 
and 
anima<ons, 
placed 
next 
to 
content 
on 
a 
vast 
network 
of 
websites 
opted 
in 
to 
display 
banner 
ads. 
Display 
or 
banner 
adver<sing 
allows 
for 
broad 
and 
narrow 
targe<ng 
op<ons 
including: 
website 
domains, 
customer 
demographics, 
contextual 
or 
content 
based 
keyword 
targe<ng 
and 
topic 
targe<ng. 
Ad 
images 
and 
copy 
can 
be 
modified 
to 
target 
customers 
at 
any 
stage 
of 
the 
buying 
cycle. 
A 
majority 
of 
display 
ads 
are 
used 
to 
drive 
brand 
awareness 
using 
“click 
bait” 
imagery 
paired 
with 
calls 
to 
ac<on 
that 
provoke 
a 
landing 
page 
conversion. 
Display 
adver<sing 
is 
most 
effec<ve 
when 
targe<ng 
abandon 
carts 
through 
remarke<ng 
(specific 
ads 
shown 
to 
site 
visitors 
who 
completed 
or 
didn’t 
complete 
an 
ac<on 
on 
the 
site, 
such 
as 
a 
conversion). 
Display 
adver<sing 
is 
one 
of 
the 
oldest 
forms 
of 
online 
adver<sing 
and 
is 
therefore 
frequently 
ignored. 
Expect 
lower 
conversion 
rates 
from 
standalone 
banner 
ads. 
Conversions 
are 
much 
higher 
when 
display 
ads 
are 
paired 
with 
remarke<ng 
campaigns. 
Cost 
per 
thousand 
impression 
(CPM) 
is 
the 
most 
common 
bidding 
model 
for 
display. 
Email 
Marke1ng 
Email 
marke<ng 
occurs 
when 
a 
business 
sends 
a 
promo<onal 
message 
to 
a 
list 
of 
subscribers. 
Email 
marke<ng 
helps 
businesses 
stay 
connected 
with 
customers 
while 
further 
promo<ng 
products 
and 
the 
business. 
Targe<ng 
op<ons 
are 
possible 
through 
segmenta<on 
of 
lists 
that 
can 
include 
demographic 
filters, 
psychographic 
filters, 
observed 
and 
predicted 
behavioral 
ac<ons. 
Email 
marke<ng 
should 
be 
adopted 
by 
all 
brands 
in 
the 
conversion 
and 
engagement 
shopping 
cycles. 
Integra<on 
of 
email 
marke<ng 
into 
larger 
web 
marke<ng 
and 
content 
marke<ng 
strategies 
is 
cri<cal. 
Segmenta<on 
of 
subscribers 
helps 
deliver 
targeted 
messaging 
that 
increases 
click 
through 
rates. 
Campaigns 
should 
focus 
on 
the 
shopping/buyer 
cycle 
from 
brand 
awareness 
to 
conversion 
to 
engagement 
to 
advocacy. 
Email 
marke<ng 
is 
most 
effec<ve 
when 
subscribers 
have 
opted-­‐in 
to 
lists. 
Otherwise 
spam 
can 
be 
triggered, 
preven<ng 
future 
campaigns 
from 
ever 
being 
delivered. 
Email 
campaigns 
can 
be 
used 
to 
generate 
new 
leads, 
build 
customer 
loyalty 
or 
contribute 
to 
brand 
recogni<on 
and 
site 
click-­‐through-­‐rates
Digital 
Space 
Consul1ng 
| 
Media 
Matrix 
Pla$orm 
Overview 
When 
to 
Use 
Expected 
Metrics 
Facebook 
Facebook 
is 
the 
most 
popular 
social 
networking 
site 
used 
by 
approximately 
1 
billion 
people. 
Adver<sements 
are 
available 
in 
a 
variety 
of 
formats 
and 
sizes 
and 
appear 
on 
the 
side 
of 
a 
user’s 
page 
and 
directly 
within 
news 
feeds. 
With 
Facebook 
ads, 
businesses 
can 
target 
audiences 
more 
deeply 
then 
other 
ad 
pla$orms 
including: 
gender, 
loca<on, 
age, 
likes 
and 
interests, 
workplace, 
educa<on, 
even 
rela<onship 
status. 
Facebook 
ads 
are 
primarily 
used 
to 
increase 
awareness 
for 
B2C 
brands, 
although 
all 
stages 
of 
the 
shopping 
cycle 
are 
possible 
to 
target. 
Integrate 
Facebook 
into 
larger 
campaigns 
and 
content 
marke<ng 
strategies 
that 
accomplish 
one 
of 
the 
following 
objec<ves: 
Brand 
pages 
can 
be 
promoted 
on 
Facebook 
in 
news 
feeds 
to 
increase 
likes, 
brand 
awareness 
and 
engagement. 
Adroll 
remarke<ng 
can 
be 
used 
to 
effec<vely 
target 
abandoned 
cart 
or 
missed 
conversions 
through 
news 
feed 
and 
sidebar 
ads 
on 
Facebook. 
Ad 
formats 
that 
allow 
for 
product 
purchases 
without 
ever 
leaving 
the 
site 
are 
also 
possible 
on 
Facebook. 
Facebook 
is 
considered 
one 
of 
the 
most 
expensive 
social 
adver<sing 
pla$orm, 
which 
is 
a_ributed 
to 
its 
ability 
to 
deliver 
hyper 
targeted 
ads 
combined 
with 
advanced 
social 
metrics. 
Facebook 
allows 
for 
cost-­‐per-­‐thousand 
impressions 
(CPM), 
cost-­‐per-­‐click 
(CPC), 
cost-­‐per-­‐ac<on 
(CPA) 
and 
cost-­‐per-­‐like 
(CPL) 
bidding 
applied 
to 
a 
growing 
number 
of 
ad 
formats. 
Cost-­‐per-­‐like 
is 
unique 
to 
Facebook 
which 
can 
occur 
on 
ads, 
promoted 
posts 
and 
pages. 
Typical 
outcomes 
of 
Facebook 
adver<sing 
include 
increased 
likes 
and 
a 
variety 
of 
offsite 
ac<ons 
at 
every 
stage 
of 
the 
shopping 
cycle. 
Instagram 
Instagram 
is 
a 
photo 
and 
video 
sharing 
social 
network. 
From 
a 
paid 
media 
stand 
point 
-­‐ 
Instagram 
only 
offers 
sponsored 
posts 
to 
select 
brands 
and 
is 
in 
a 
slow 
rollout 
phase 
to 
the 
general 
market. 
Instagram 
is 
ideal 
for 
B2C 
brands 
targe<ng 
teens 
and 
young 
adults 
as 
the 
pla$orm 
skews 
young. 
It 
is 
also 
an 
effec<ve 
pla$orm 
to 
share 
brand 
stories 
and 
personality. 
Instagram 
offers 
CPM 
(cost-­‐per-­‐thousand) 
bidding 
models 
to 
select 
brands 
to 
drive 
awareness 
and 
profile 
engagement. 
LinkedIn 
LinkedIn 
is 
a 
pla$orm 
for 
professionals 
from 
all 
around 
the 
world 
to 
connect, 
network 
and 
share 
content 
with 
others 
in 
their 
industry. 
Individuals 
and 
businesses 
can 
target 
audiences 
based 
on 
job 
<tle, 
func<on, 
school, 
industry, 
company 
size, 
seniority, 
age 
range, 
gender, 
LinkedIn 
Groups 
and 
more. 
LinkedIn 
is 
effec<ve 
at 
genera<ng 
leads 
for 
B2B 
brands 
and 
for 
recrui<ng. 
Ad 
formats 
include 
text 
based 
ads, 
image 
ads, 
video 
ads, 
sponsored 
InMail 
and 
sponsored 
updates. 
Sponsored 
updates 
are 
one 
of 
the 
more 
effec<ve 
paid 
adver<sing 
opportuni<es 
on 
LinkedIn. 
Updates 
on 
company 
brand 
pages 
are 
promoted 
to 
a 
targeted 
audience, 
driving 
visits, 
downloads, 
followers 
and 
social 
metrics. 
LinkedIn 
ads 
offer 
cost 
per 
click 
(CPC) 
and 
cost 
per 
thousand 
impression 
(CPM) 
adver<sing 
models. 
Image, 
text 
and 
video 
ads 
oHen 
receive 
low 
CTR 
and 
are 
ignored 
by 
a 
majority 
of 
site 
users. 
Sponsored 
updates 
receive 
more 
engagement 
and 
appear 
directly 
on 
the 
LinkedIn 
home 
screen. 
Increase 
brand 
awareness, 
whitepaper 
downloads 
and 
long-­‐term 
engagement 
through 
this 
form 
of 
LinkedIn 
adver<sing.
Digital 
Space 
Consul1ng 
| 
Media 
Matrix 
Pla$orm 
Overview 
When 
to 
Use 
Expected 
Metrics 
Paid 
Search 
If 
a 
targeted 
keyword 
is 
searched 
an 
ad 
can 
appear 
next 
to 
or 
above 
search 
engine 
results. 
Keywords 
allow 
paid 
search 
to 
be 
targeted 
with 
extreme 
precision 
to 
any 
type 
of 
demographic 
or 
customer. 
Some 
targe<ng 
op<ons 
include: 
keywords, 
loca<ons, 
specific 
days 
of 
the 
week, 
hours 
in 
a 
day, 
or 
different 
placements 
or 
devices. 
Google 
and 
Bing 
receive 
87% 
of 
all 
search 
traffic 
in 
the 
U.S. 
(with 
Google 
Adwords 
being 
the 
most 
popular 
paid 
search 
pla$orm). 
Paid 
Search 
is 
effec<ve 
at 
all 
stages 
of 
the 
customer 
buying 
cycle, 
but 
especially 
research 
and 
conversion. 
Long 
tail 
keywords 
save 
budget 
and 
target 
the 
research 
phase. 
Product 
Lis<ng 
Ads 
(PLA’s) 
are 
image 
and 
product 
descrip<on 
ads 
that 
appear 
for 
keywords 
aligned 
with 
the 
buying 
cycle. 
Deploy 
separate 
ad 
campaigns 
for 
each 
phase 
of 
the 
buying 
cycle 
with 
op<mized 
keywords, 
copy 
and 
landing 
pages. 
Google 
Adwords 
allows 
for 
several 
bidding 
models: 
Cost 
per 
acquisi<on 
(CPA), 
cost 
per 
click 
(CPC) 
and 
cost 
per 
thousand 
impressions 
(CPM). 
Depending 
on 
the 
bidding 
model 
and 
buying 
cycle 
targeted, 
AdWords 
can 
drive 
targeted 
website 
traffic, 
convert 
new 
customers 
and 
increase 
brand 
awareness 
cost 
effec<vely. 
Pandora 
Pandora 
Internet 
Radio 
is 
a 
streaming 
music 
service 
that 
lets 
users 
pick 
a 
song 
or 
ar<st, 
with 
the 
service 
building 
a 
playlist 
with 
similar 
music. 
Types 
of 
adver<sements 
range 
from 
video, 
audio, 
banners, 
to 
an 
animated 
overlay. 
Audiences 
are 
targeted 
and 
segmented 
by 
age, 
gender, 
loca<on, 
music 
preferences, 
interests 
and 
psychographics. 
Best 
suited 
for 
B2C 
brands 
targe<ng 
customers 
in 
the 
research 
and 
engagement 
stage. 
Users 
are 
on 
the 
pla$orm 
for 
entertainment. 
Brands 
that 
can 
align 
products/services 
to 
the 
listening 
experience 
fare 
best. 
Targe<ng 
on 
Pandora 
is 
advanced 
with 
bidding 
models 
based 
on 
impressions 
and 
clicks. 
Expect 
higher 
in-­‐store 
traffic, 
a 
liH 
in 
site 
visits 
for 
a 
campaign 
and 
increased 
engagement. 
Pinterest 
Pinterest 
allows 
users 
to 
have 
a 
visual 
bookmark 
of 
stuff 
they 
find 
on 
the 
web. 
Only 
recently 
introduced, 
Pinterest 
allows 
for 
adver<sers 
to 
promote 
pins. 
With 
promoted 
pins, 
brands 
can 
set 
a 
target 
audience, 
easily 
track 
analy<cs 
and 
pay 
only 
when 
users 
click 
through 
to 
a 
site. 
Ideal 
adver<sing 
pla$orm 
for 
retail 
and 
online 
retailers. 
The 
pla$orm 
is 
heavily 
skewed 
towards 
women 
allowing 
for 
certain 
brands 
to 
reach 
niche, 
targeted 
audiences. 
Image 
driven, 
effec<ve 
Pinterest 
pins 
can 
include 
recipes, 
high 
quality 
product 
images 
and 
infographics. 
Promoted 
pins 
work 
best 
for 
established 
Pinterest 
businesses 
with 
complete 
profiles, 
boards 
and 
ac<ve 
engagement. 
Tes<ng 
images 
and 
messaging 
organically 
is 
cost 
effec<ve 
before 
rolling 
out 
to 
promoted 
pins. 
Pinterest 
promoted 
pins 
target 
users 
on 
the 
pla$orm, 
but 
through 
a 
cost-­‐ 
per-­‐click 
model, 
adver<sers 
pay 
only 
when 
users 
click 
through 
to 
the 
website. 
Adver<sing 
on 
Pinterest 
can 
lead 
to 
increased 
brand 
awareness, 
higher 
in-­‐store 
traffic, 
increased 
followers, 
website 
traffic 
and 
even 
conversion.
Digital 
Space 
Consul1ng 
| 
Media 
Matrix 
Pla$orm 
Overview 
When 
to 
Use 
Expected 
Metrics 
Press 
Release 
A 
press 
release 
is 
an 
official 
statement 
or 
ar<cle 
that 
can 
be 
u<lized 
as 
a 
tool 
to 
reach 
both 
news 
outlets 
and 
consumers. 
Targe<ng 
is 
more 
broad 
then 
other 
forms 
of 
online 
adver<sing 
and 
primarily 
depends 
on 
the 
channel 
or 
news 
outlet. 
Audiences 
can 
be 
targeted 
by 
demographics 
and 
psychographics, 
based 
on 
the 
readership 
of 
the 
outlet. 
Implement 
press 
announcements 
into 
a 
content 
marke<ng 
strategy. 
Bring 
a_en<on 
to 
announcements 
that 
are 
newsworthy 
and 
<mely 
such 
as 
industry 
awards, 
expansion, 
new 
products 
and 
services, 
acquisi<on, 
and 
more. 
Press 
releases 
can 
be 
measured 
through 
the 
a 
submission 
pla$orm 
(e.g. 
PR 
Web) 
which 
offers 
impressions, 
reads 
and 
clicks 
to 
any 
links. 
Press 
releases 
primarily 
drive 
brand 
awareness. 
PR 
can 
be 
further 
measured 
by 
online 
pickup, 
journalist 
inquiries 
and 
more. 
Snapchat 
Snapchat 
is 
a 
photo 
messaging 
service 
that 
allows 
users 
to 
send 
pictures, 
video, 
text 
and 
drawings 
to 
other 
users. 
AHer 
the 
“snap” 
is 
viewed, 
the 
picture 
is 
then 
deleted 
from 
the 
viewer’s 
phone. 
Snapchat 
is 
in 
an 
early 
phase 
of 
adver<sing. 
Businesses 
and 
brands 
do 
not 
have 
many 
targe<ng 
op<ons, 
unless 
they 
connect 
with 
regular 
Snapchat 
users. 
Select 
brands 
are 
tes<ng 
Snapchat 
stories, 
image 
slideshows 
and 
videos 
available 
for 
24 
hours 
to 
a 
brand’s 
followers. 
SnapChat 
is 
a 
new 
and 
unique 
adver<sing 
pla$orm 
which 
can 
increase 
brand 
awareness 
and 
engagement 
through 
organic 
followers. 
Example 
cases 
to 
use 
Snapchat 
include 
during 
contests, 
sneak 
peeks, 
coupon 
offers, 
and 
behind 
the 
scenes 
exclusives. 
Snapchat 
has 
fewer 
metrics 
then 
many 
other 
paid 
media 
pla$orms. 
Brands 
that 
share 
Snapchat 
stories 
can 
measure 
views 
and 
offline 
engagement. 
TwiFer 
Twi_er 
is 
a 
microblogging 
pla$orm 
that 
allows 
anyone 
to 
begin 
and 
lead 
conversa<ons, 
as 
well 
as 
directly 
interact 
with 
other 
users, 
companies 
and 
brands. 
Audiences 
can 
be 
targeted 
on 
Twi_er 
based 
on 
interests, 
geography, 
gender, 
device, 
or 
users 
similar 
to 
exis<ng 
followers. 
Companies 
can 
adver<se 
on 
Twi_er 
in 
only 
two 
ways, 
through 
promoted 
accounts 
and 
tweets. 
Twi_er 
can 
be 
used 
by 
brands 
to 
increase 
awareness 
and 
is 
ideal 
for 
content 
marketers. 
Twi_er 
is 
a 
long 
term 
conversion, 
and 
can 
be 
effec<ve 
when 
integrated 
with 
content 
marke<ng, 
broadcast 
media 
and 
print 
campaigns. 
Implement 
Twi_er 
adver<sing 
only 
if 
ac<ve 
on 
the 
pla$orm 
with 
a 
significant 
number 
of 
followers 
and 
tweets. 
Twi_er 
allows 
for 
brands 
to 
get 
messages 
and 
accounts 
in 
front 
of 
users 
that 
aren’t 
followers, 
building 
a 
community 
and 
word 
of 
mouth. 
Adver<sing 
formats 
primarily 
drive 
traffic 
and 
engagement 
within 
the 
Twi_er 
ecosystem, 
making 
offline 
conversions 
difficult 
to 
generate. 
Payment 
is 
delivered 
only 
when 
users 
follow 
an 
account 
or 
retweet, 
favorite, 
reply, 
or 
click 
on 
a 
promoted 
tweet.
Digital 
Space 
Consul1ng 
| 
Media 
Matrix 
Pla$orm 
Overview 
When 
to 
Use 
Expected 
Metrics 
YouTube 
YouTube 
is 
the 
most 
popular 
video 
sharing 
pla$orm. 
Adver<sing 
on 
YouTube 
is 
accomplished 
through 
Google 
Adwords 
and 
oHen 
includes 
video 
adver<sements 
before 
videos, 
during 
videos 
and 
aHer 
videos. 
In 
search 
video 
ads 
and 
banner 
ads 
also 
target 
users. 
Targe<ng 
op<ons 
are 
similar 
to 
paid 
search 
and 
include 
by 
topic, 
demographics 
and 
keywords. 
YouTube 
is 
the 
second 
largest 
search 
engine 
on 
the 
Internet. 
Video 
ads 
are 
most 
effec<ve 
for 
B2C 
brands 
targe<ng 
customers 
in 
the 
research 
stage. 
Users 
can 
be 
broadly 
or 
directly 
targeted 
through 
specific 
placements 
on 
other 
videos 
or 
channels 
and 
through 
keywords. 
Percentage 
of 
video 
watched 
is 
an 
important 
metric 
in 
YouTube 
video 
adver<sing. 
Cost 
per 
View 
(CPV) 
occurs 
aHer 
30 
seconds 
or 
if 
the 
end 
of 
an 
ad 
is 
reached. 
Studies 
have 
confirmed, 
adver<sers 
gain 
brand 
awareness 
even 
before 
a 
CPV 
payment 
is 
oHen 
triggered.
Digital Space Consulting 
Create. Connect. Engage. 
DigitalSpaceConsulting.com 
All Rights Reserved | Copyright 2014

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Digital Strategy | Media Matrix

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  • 2. Digital Space Consul1ng | Media Matrix Pla$orm Overview When to Use Expected Metrics Content Marke1ng Content marke<ng involves the distribu<on of relevant, consistent content to a clearly defined audience. It gives brands the opportunity to share stories and solve customer problems. Content marke<ng can take on many forms including: interac<ve tools, web applica<ons, long form ar<cles, blog posts, infographics, research, reviews or videos. Targe<ng involves a deep understanding of the customer combined with keyword research. Content marke<ng is oHen the vehicle brands use to influence organic search results, capture website traffic and become an authority. First, gather demographic, psychographic and behavioral data on the customer and understand where and how they interact with your product or service online. Next, iden<fy a problem that is unsolved or solved poorly via current content. Op<mize the solu<on for the customer and get it visible adop<ng social media marke<ng and other paid and organic channels to drive awareness. Content marke<ng should be used to build a community, increase brand awareness and long term conversion. It is oHen integrated with other pla$orms for maximum reach and market penetra<on including press releases, email marke<ng and social media adver<sing. Content marke<ng is more difficult to hold to an ROI standard, yet web analy<cs can track conversions, traffic and shares. Display Adver1sing Display adver<sing is a graphical adver<sement that can appear in a variety of sizes and anima<ons, placed next to content on a vast network of websites opted in to display banner ads. Display or banner adver<sing allows for broad and narrow targe<ng op<ons including: website domains, customer demographics, contextual or content based keyword targe<ng and topic targe<ng. Ad images and copy can be modified to target customers at any stage of the buying cycle. A majority of display ads are used to drive brand awareness using “click bait” imagery paired with calls to ac<on that provoke a landing page conversion. Display adver<sing is most effec<ve when targe<ng abandon carts through remarke<ng (specific ads shown to site visitors who completed or didn’t complete an ac<on on the site, such as a conversion). Display adver<sing is one of the oldest forms of online adver<sing and is therefore frequently ignored. Expect lower conversion rates from standalone banner ads. Conversions are much higher when display ads are paired with remarke<ng campaigns. Cost per thousand impression (CPM) is the most common bidding model for display. Email Marke1ng Email marke<ng occurs when a business sends a promo<onal message to a list of subscribers. Email marke<ng helps businesses stay connected with customers while further promo<ng products and the business. Targe<ng op<ons are possible through segmenta<on of lists that can include demographic filters, psychographic filters, observed and predicted behavioral ac<ons. Email marke<ng should be adopted by all brands in the conversion and engagement shopping cycles. Integra<on of email marke<ng into larger web marke<ng and content marke<ng strategies is cri<cal. Segmenta<on of subscribers helps deliver targeted messaging that increases click through rates. Campaigns should focus on the shopping/buyer cycle from brand awareness to conversion to engagement to advocacy. Email marke<ng is most effec<ve when subscribers have opted-­‐in to lists. Otherwise spam can be triggered, preven<ng future campaigns from ever being delivered. Email campaigns can be used to generate new leads, build customer loyalty or contribute to brand recogni<on and site click-­‐through-­‐rates
  • 3. Digital Space Consul1ng | Media Matrix Pla$orm Overview When to Use Expected Metrics Facebook Facebook is the most popular social networking site used by approximately 1 billion people. Adver<sements are available in a variety of formats and sizes and appear on the side of a user’s page and directly within news feeds. With Facebook ads, businesses can target audiences more deeply then other ad pla$orms including: gender, loca<on, age, likes and interests, workplace, educa<on, even rela<onship status. Facebook ads are primarily used to increase awareness for B2C brands, although all stages of the shopping cycle are possible to target. Integrate Facebook into larger campaigns and content marke<ng strategies that accomplish one of the following objec<ves: Brand pages can be promoted on Facebook in news feeds to increase likes, brand awareness and engagement. Adroll remarke<ng can be used to effec<vely target abandoned cart or missed conversions through news feed and sidebar ads on Facebook. Ad formats that allow for product purchases without ever leaving the site are also possible on Facebook. Facebook is considered one of the most expensive social adver<sing pla$orm, which is a_ributed to its ability to deliver hyper targeted ads combined with advanced social metrics. Facebook allows for cost-­‐per-­‐thousand impressions (CPM), cost-­‐per-­‐click (CPC), cost-­‐per-­‐ac<on (CPA) and cost-­‐per-­‐like (CPL) bidding applied to a growing number of ad formats. Cost-­‐per-­‐like is unique to Facebook which can occur on ads, promoted posts and pages. Typical outcomes of Facebook adver<sing include increased likes and a variety of offsite ac<ons at every stage of the shopping cycle. Instagram Instagram is a photo and video sharing social network. From a paid media stand point -­‐ Instagram only offers sponsored posts to select brands and is in a slow rollout phase to the general market. Instagram is ideal for B2C brands targe<ng teens and young adults as the pla$orm skews young. It is also an effec<ve pla$orm to share brand stories and personality. Instagram offers CPM (cost-­‐per-­‐thousand) bidding models to select brands to drive awareness and profile engagement. LinkedIn LinkedIn is a pla$orm for professionals from all around the world to connect, network and share content with others in their industry. Individuals and businesses can target audiences based on job <tle, func<on, school, industry, company size, seniority, age range, gender, LinkedIn Groups and more. LinkedIn is effec<ve at genera<ng leads for B2B brands and for recrui<ng. Ad formats include text based ads, image ads, video ads, sponsored InMail and sponsored updates. Sponsored updates are one of the more effec<ve paid adver<sing opportuni<es on LinkedIn. Updates on company brand pages are promoted to a targeted audience, driving visits, downloads, followers and social metrics. LinkedIn ads offer cost per click (CPC) and cost per thousand impression (CPM) adver<sing models. Image, text and video ads oHen receive low CTR and are ignored by a majority of site users. Sponsored updates receive more engagement and appear directly on the LinkedIn home screen. Increase brand awareness, whitepaper downloads and long-­‐term engagement through this form of LinkedIn adver<sing.
  • 4. Digital Space Consul1ng | Media Matrix Pla$orm Overview When to Use Expected Metrics Paid Search If a targeted keyword is searched an ad can appear next to or above search engine results. Keywords allow paid search to be targeted with extreme precision to any type of demographic or customer. Some targe<ng op<ons include: keywords, loca<ons, specific days of the week, hours in a day, or different placements or devices. Google and Bing receive 87% of all search traffic in the U.S. (with Google Adwords being the most popular paid search pla$orm). Paid Search is effec<ve at all stages of the customer buying cycle, but especially research and conversion. Long tail keywords save budget and target the research phase. Product Lis<ng Ads (PLA’s) are image and product descrip<on ads that appear for keywords aligned with the buying cycle. Deploy separate ad campaigns for each phase of the buying cycle with op<mized keywords, copy and landing pages. Google Adwords allows for several bidding models: Cost per acquisi<on (CPA), cost per click (CPC) and cost per thousand impressions (CPM). Depending on the bidding model and buying cycle targeted, AdWords can drive targeted website traffic, convert new customers and increase brand awareness cost effec<vely. Pandora Pandora Internet Radio is a streaming music service that lets users pick a song or ar<st, with the service building a playlist with similar music. Types of adver<sements range from video, audio, banners, to an animated overlay. Audiences are targeted and segmented by age, gender, loca<on, music preferences, interests and psychographics. Best suited for B2C brands targe<ng customers in the research and engagement stage. Users are on the pla$orm for entertainment. Brands that can align products/services to the listening experience fare best. Targe<ng on Pandora is advanced with bidding models based on impressions and clicks. Expect higher in-­‐store traffic, a liH in site visits for a campaign and increased engagement. Pinterest Pinterest allows users to have a visual bookmark of stuff they find on the web. Only recently introduced, Pinterest allows for adver<sers to promote pins. With promoted pins, brands can set a target audience, easily track analy<cs and pay only when users click through to a site. Ideal adver<sing pla$orm for retail and online retailers. The pla$orm is heavily skewed towards women allowing for certain brands to reach niche, targeted audiences. Image driven, effec<ve Pinterest pins can include recipes, high quality product images and infographics. Promoted pins work best for established Pinterest businesses with complete profiles, boards and ac<ve engagement. Tes<ng images and messaging organically is cost effec<ve before rolling out to promoted pins. Pinterest promoted pins target users on the pla$orm, but through a cost-­‐ per-­‐click model, adver<sers pay only when users click through to the website. Adver<sing on Pinterest can lead to increased brand awareness, higher in-­‐store traffic, increased followers, website traffic and even conversion.
  • 5. Digital Space Consul1ng | Media Matrix Pla$orm Overview When to Use Expected Metrics Press Release A press release is an official statement or ar<cle that can be u<lized as a tool to reach both news outlets and consumers. Targe<ng is more broad then other forms of online adver<sing and primarily depends on the channel or news outlet. Audiences can be targeted by demographics and psychographics, based on the readership of the outlet. Implement press announcements into a content marke<ng strategy. Bring a_en<on to announcements that are newsworthy and <mely such as industry awards, expansion, new products and services, acquisi<on, and more. Press releases can be measured through the a submission pla$orm (e.g. PR Web) which offers impressions, reads and clicks to any links. Press releases primarily drive brand awareness. PR can be further measured by online pickup, journalist inquiries and more. Snapchat Snapchat is a photo messaging service that allows users to send pictures, video, text and drawings to other users. AHer the “snap” is viewed, the picture is then deleted from the viewer’s phone. Snapchat is in an early phase of adver<sing. Businesses and brands do not have many targe<ng op<ons, unless they connect with regular Snapchat users. Select brands are tes<ng Snapchat stories, image slideshows and videos available for 24 hours to a brand’s followers. SnapChat is a new and unique adver<sing pla$orm which can increase brand awareness and engagement through organic followers. Example cases to use Snapchat include during contests, sneak peeks, coupon offers, and behind the scenes exclusives. Snapchat has fewer metrics then many other paid media pla$orms. Brands that share Snapchat stories can measure views and offline engagement. TwiFer Twi_er is a microblogging pla$orm that allows anyone to begin and lead conversa<ons, as well as directly interact with other users, companies and brands. Audiences can be targeted on Twi_er based on interests, geography, gender, device, or users similar to exis<ng followers. Companies can adver<se on Twi_er in only two ways, through promoted accounts and tweets. Twi_er can be used by brands to increase awareness and is ideal for content marketers. Twi_er is a long term conversion, and can be effec<ve when integrated with content marke<ng, broadcast media and print campaigns. Implement Twi_er adver<sing only if ac<ve on the pla$orm with a significant number of followers and tweets. Twi_er allows for brands to get messages and accounts in front of users that aren’t followers, building a community and word of mouth. Adver<sing formats primarily drive traffic and engagement within the Twi_er ecosystem, making offline conversions difficult to generate. Payment is delivered only when users follow an account or retweet, favorite, reply, or click on a promoted tweet.
  • 6. Digital Space Consul1ng | Media Matrix Pla$orm Overview When to Use Expected Metrics YouTube YouTube is the most popular video sharing pla$orm. Adver<sing on YouTube is accomplished through Google Adwords and oHen includes video adver<sements before videos, during videos and aHer videos. In search video ads and banner ads also target users. Targe<ng op<ons are similar to paid search and include by topic, demographics and keywords. YouTube is the second largest search engine on the Internet. Video ads are most effec<ve for B2C brands targe<ng customers in the research stage. Users can be broadly or directly targeted through specific placements on other videos or channels and through keywords. Percentage of video watched is an important metric in YouTube video adver<sing. Cost per View (CPV) occurs aHer 30 seconds or if the end of an ad is reached. Studies have confirmed, adver<sers gain brand awareness even before a CPV payment is oHen triggered.
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