A look at the future of social business systems and the accelerating role that mobile will play in their deployment

1. Mobility: The Key Accelerator
for Systems of Engagement
• John Mancini
• President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com

2. Who is AIIM and why should you care?
AIIM.org/research
2

3. AIIMcommunities.org
3

4. AIIM.org/training – email me at johnmancini@aiim.org
4

5. Contact AIIM to schedule a 1 day
System of Engagement briefing
• The briefing will explain the AIIM roadmaps in more detail, but also lead a
discussions about what this means for your organization, necessary changes, and
next steps.
• Send an email to Atle Skjekkeland, Vice President of AIIM at
Askjekkeland@aiim.org to check available dates.
• Agenda
• Enterprise Computing 2010-2020
• Improving your competitive advantage
• System of Records meet System of Engagements
• Implications for Enterprise IT
• Stairway to heaven for customer conversions
• Stairway to heaven for operational productivity
• Stairways of investments
• Next step

6. Understanding markets in transition
6 Photo source = http://www.flickr.com/photos/ellenm1/3861396678/

7. 7

8. AIIM Task Force
For more information -- http://www.aiim.org/futurehistory
Understanding Markets in Transition
8

9. Image source = http://www.directimpactnow.com/
9

10. Photo source = http://www.flickr.com/photos/sergemelki/349312861/
1 -- A short history of ECM
10

11. 2 -- Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
11

12. 3 -- A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
12

13. Photo source = http://www.flickr.com/photos/sergemelki/349312861/
A short history of ECM
13

14. A Short History of ECM – The Early Days
Solutions expensive and complicated.
Adoption driven by the business.
Use case, not ROI critical.
Ease of use doesn’t matter.
Adoption departmental in large organizations.
14

15. ECM in the Past Decade
Web technologies.
Explosion of risk concerns.
Entry of SharePoint.
User frustration with cost and complexity.
Rise of Saas and Open Source options.
15

16. Systems of Record
Command and control
Transaction-oriented
Document-centric
User learns system
Security is key issue
16 Source = AIIM and TCG Advisors

17. Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
17

18. You Say You Want a Revolution
Consumer Technologies and the Enterprise
Enterprise IT Consumer IT
On Hold On Fire
18 Source = AIIM and TCG Advisors

19. The Big Disconnect
How can it be that I am so
powerful as a consumer and so
lame as an employee?
How disruptive will Consumer IT be
to Enterprise IT?
Source = AIIM and TCG Advisors

20. A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
2
0

21. Systems of Engagement Emerge
Systems of Record Systems of Engagement
Command and control Collaborative
Transaction-oriented Interaction-oriented
Document-centric User-centric
User learns system System learns user
Security is key issue Privacy is key issue
21 Source = AIIM and TCG Advisors

22. Issues raised by emergence of SOE
1 “Nobody has figured this out”
2 “Whether the CIO wants it or not, it is coming in.”
3 “Expectations are that there should be no training.”
4 “Going forward, there will be a need for the consumer-
based technologies, workforce coming in will have
different expectations.”
5 “The whole industry is changing and changing very fast.”
6 “Technology is not available to make sense of all this
information. There is no technology that is able to make
the information relevant.”
22 Source = AIIM and TCG Advisors

23. Mobile is where these trends converge
What the heck will “control” mean in this
new world?
23

24. Content consumption device

25. “Mobile file cabinet” device

26. Scanning and capture device

28. Social networking device

29. Process redefinition device

31. Location-aware device

35. What the heck will “control” mean in this new
world?
35

42. [Social content on external sites] will
be archived and retained for the
required period of time in
accordance with the DIR Records
Retention Schedule.

44. Non-administrative incoming/outgoing and
internal correspondence, in any media,
pertaining to or arising from the routine
operations of the policies, programs,
services, or projects of an agency.
Retention = 1 year

46. Dear Sir/Madam:
I am looking into starting a goat dairy farm. What
licenses do I need and where can I find the
guidelines for inspection of milking parlor and
regulations?

47. Do we need to keep
this?
Photo source = http://www.flickr.com/photos/
marcobellucci/3534516458/

48. How long do we
need to keep this?
Photo source = http://www.flickr.com/photos/
marcobellucci/3534516458/

49. How and when do I
move it from the
external site to an
internal archive?
Photo source = http://www.flickr.com/photos/
marcobellucci/3534516458/

50. Whose job is it to do
this?
Photo source = http://www.flickr.com/photos/
marcobellucci/3534516458/

51. Will this ever really
get done?
Do we care?
Photo source = http://www.flickr.com/photos/
marcobellucci/3534516458/

52. Mobility: The Key Accelerator
for Systems of Engagement
• John Mancini
• President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com