The document discusses how vertical integration drives the need for standardized work and enables process improvement. Vertical integration is exemplified through the process of making an apple pie, from growing apples to baking the pie. Standardized work is important for establishing a shared understanding of what is acceptable and unacceptable quality. It allows processes to be stabilized and consistent results delivered. With standardized work in place, opportunities for further improvement can be identified through experimentation and applying the Plan-Do-Check-Adjust cycle.
The Vertically Integrated Apple Pie: How vertical integration drives the need for Standard Work and enables improvement.
1. How vertical integration drives the need for
Standardized Work and enables improvement
JEROMY MARKWORT – LEAN COACH, PACIFIC NORTHWEST NATIONAL
LABORATORY
December 2, 2014 1
AGx Three Rivers Convention Center Kennewick, WA
December 1st 2014
jeromy@pnnl.gov
@jmarkwort
PNNL-SA-106947
2. Background
Vertical integration example
Challenges
Shift from Manage By Objectives to Manage By Means with focus on
staff development
Understand “OK” vs. “Not OK”
Grasp the situation
Standardize
Coach staff to ID opportunities for improvement
PDCA for the win
December 2, 2014 2
Outline
3. The vertically integrated apple pie
How do we think from our customers’ needs
backward, not from our assets forward?
Golden Delicious apples
No worms
Ripe
Un-blemished
Clean
Firm
Consistent size/taste
–Steve Bell
16. Books
Lean Thinking, Womack and Jones
Toyota Kata, Rother
The Lean Startup, Ries
2 Second Lean, Akers
Videos
Meals Per Hour, Toyota helps a food bank improve efficiency
Lean is simple, Paul Akers
December 2, 2014 17
Resources
Notas del editor
My requirements at the end of the process must be considered throughout the process
Apples will have no clear signs of blemishes
~20% of our apples are blemished when harvested
~2% have worms
~90% are dirty
Need consistent results to know what and where to improve and understand the effects of change.
Agree on a way to do the work. It will not be perfect, but it will be the standard and provide repeatable results. Once the work is repeatable, then you can improve. Your first improvement is standard work. Remove variability in the work so you can remove variability in the process.
Important as this drives the following step of improvement
Drop the apples from the top of the tree is our agreed upon method of work.
Staff know the standard, and are expected to not just do the work, but improve the work. "Current best known way…”
