Joe Matthews

performance measures academic library public library adding value context value of libraries libraries outcomes content value proposition robert taylor communicating value collaboration value outcome measures market segmentation impacts assessment evidence-based decision making roi in libraries community co-creation connection peer libraries benchmarking special library return on investment roi convenience trumpts eveything the university of minnesota data and student succe the library data impact project bibliotech value proposition design business model generation richar orr the library cube adding value in libraries archives and museums the value of academic libraries: a comprehensive r peter drucker internet changes everything library in the life of the user core customer intelligence idea store just-in-time collections mission of librarians value of the library jobs-to-be-done calue co-creation business model customer focus jobs to be done adding value diamond value pyramid strategic planning counting opinions library as platform intangible value value add model adding personal value surplus value co-creation of value unique value proposition building community connectivity value proposition map library business model time savings adaptability noise reduction quality ease of use rober taylor cost savings logic model what do customers value? collaboraiton library brand library facilities reference eresources public services technicla services service desks problems with marc records collections metadata discoverability dealing with change cataloging interlibrry loan instruction google books ebooks acquisitions library services process measures project outcome museums inputs customer satisfaction assessment in action setting gaols outputs evaluation sla san diego libsat libvalue malcolm baldrige 3 rs of performance performance measurement frameworks six sigma lean critical success factors holistic frameworks balanced value impact model sroi garbage can model balanced scorecard management frameworks key performance indicators organizational effectivness strategic triangle iso 16439 total quality management public libraries academic libraries data contingent valuation method economic impact benefits cost-benefit methodologies consumer surplus method indirect use benefits direct use benefits return on investment (roi) organizational value personal value non-use value direct measures use value indirect measures value of library information services value of information add value 10th northumbria conference comparison output measures librarian impact national library benefits success continuous improvement listening satisfaction survey customers net provider score opportunity index