1. The 2009
Outsourcing World Summit®
Approach to Strategic Sourcing: A Case Study
Joann Martin, PMP, COP
Director Strategic Alliances, Pitney Bowes
Andrew Kokes
Vice President, Sitel
2. The 2009
Outsourcing World Summit®
Joann Martin, PMP, COP
Director Strategic Alliances, Pitney Bowes
Joann leads the Global Strategic Outsourcing Sourcing team
at PBI which is responsible for BPO Vendor Management. She
received her BS in CS Engineering from Uconn and her MBA
from Capella. Joann is COP, PMP certified, and a Green Belt.
She is an Adjunct Professor at UB with 2 patents.
In 2005 Pitney Bowes, made the executive-level decision to
undertake a strategic, cross-functional initiative to use
outsourcing to cut operating costs, limit capital investment,
and improve operating flexibility. Joann Martin, Director of
Strategic Alliances for Pitney Bowes, led the development of
the outsourcing agenda and selection of global partners. Key
learnings shared are: How to lead a strategic outsourcing
initiative in a heavily decentralized organization; the
advantgaes of selecting best-of-breed partners; and how to
sell the internal organization and then deliver the value
promised.
3. The 2009
Outsourcing World Summit®
Andrew Kokes
Vice President, Sitel
Andrew Kokes is responsible for Sitel’s business intelligence,
strategic planning, product line management and corporate
marketing for the America’s region. In this role, his
responsibilities include supplying business-to-business
market intelligence to drive vertically targeted growth
planning, for building awareness that drives the Sitel brand
into desired industry and geographic markets, and for
supporting frontline operations with the development and
implementation of products and services that meet Sitel's
450+ customer requirements.
Andrew has been with Sitel since 1997 in BPO solutions roles
focused on functional sourcing as well as global sourcing to
Latin America, the Philippines and India. Andrew was
instrumental in the Greenfield launch of Sitel's Philippine
operation. Andrew is an alumni of Hastings College in
Hastings, Nebraska.