This document discusses emotional intelligence (EQ) and its importance for leadership success. It summarizes research finding that 85% of financial success is due to soft skills like communication, negotiation and leadership abilities rather than technical knowledge alone. Additionally, people prefer to do business with those they like and trust. The document then explores four key areas of EQ capabilities and provides a simple definition of EQ. It discusses how one's upbringing and experiences shape their EQ development. Building self-awareness, getting feedback, and practicing new behaviors are recommended to improve EQ. EQ is positioned as an important part of one's personal brand.

1. Emotional Intelligence in
Leadership
The Secret Sauce for
Increased Success
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3. …carried out by the Carnegie Institute of
Technology shows that 85% of your financial
success is due to skills in “human engineering,”
your personality and ability to communicate,
negotiate, and lead. Shockingly, only 15 percent
is due to technical knowledge…
-Forbes
http://www.forbes.com/sites/keldjensen/2012/04/12/intelligence-is-overrated-what-you-really-need-to-succeed/
Research

4. Additionally, Nobel Prize
winning Israeli-American
psychologist, Daniel Kahneman,
found that people would rather
do business with a person they
like and trust rather than
someone they don’t, even if the
likeable person is offering a
lower quality product or service
at a higher price.
-Forbes

5. EQ is all about neuro biology…
The term neurobiology is
usually used
interchangeably with the
term neuroscience,
although the former refers
specifically to the biology of
the nervous system

6. The Early Work

7. A Business Case for E.Q.
Let’s do the numbers…
• Immediate gain = $3 million annually
• Delivered $1.2 million more profit
• $54,000 vs. $114,000
• Increased retention = 50% vs. 6%

8. 4 Areas – Capabilities of EQ
1
2
3
4

9. The Simple Definition
> Being aware of your own feelings and
those of others,
> regulating these feelings in yourself and
others,
>using emotions that are appropriate to
the situation, (e.g.) self-motivation,
building relationships,
managing anger,
expressing empathy.

10. 1. Do I notice? = social aware = empathy =
acknowledge, understanding, connection, respe
ct
2. Do I care?
3. How will I respond? = impact,
influence,
relate (relationship management)
E.Q. - Social Intelligence Summary

11. Your relationship
to E.Q.
What you were taught;
The messages you
received growing up.

12. It’s All About Me - My EQ History
• shaped your emotional habits
• created an emotional circuitry
• gave you practice or not
• shaped your frame of reference
of what was acceptable or not

13. Me EQ History
• Family (culture, gender)
• Natural Wiring: personality, left/right
• Social Development
– Hobbies
– Neighborhood
– Spiritual
– Schools
– Regional
– Country of origin
– Generation

14. Me EQ History
•Work Life
Jobs
Industry
Bosses
Company
All these have shaped
how and why you
relate and
communicate the way
you do.
Continue to influence

15. • RAPPORT
• CONNECTION
• INFLUENCE
3 E.Q. SUCCESS ELEMENTS
=> Results

16. Empathetic words & phrasing
Tone
Body language
Empathetic
Communication
Practicing EQ
SENSORY IMPACT
TOWARD OR AWAY FROM
YOUR DESIRED OUTCOME
Considerate

17. Simple EQ Practice
Acknowledge
“I can see you feel……”

18. Recommended
Action Items
• Build self-awareness = 30 day emotion audit
• Be willing to be honest with your E.Q. History
• Ask for candid feedback from those you trust
• Identify one new behavior you can implement
• Practice long enough until someone notices the
change.

19. Consider:
Your E.Q.
is part of
Your Brand

20. Consider…Postman Mike

21. Access To Information
• www.joanncorley.com
(Link = front page - scroll down - bottom left)
• The APP – The 1% Edge Portable
Coach (your app store)
• www.Slideshare.net - search JoAnn
Corley