Microsoft Teams: Under the Hood
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Strategy and Planning for Microsoft Teams Ever wonder about the mechanics of Microsoft Teams? Teams is the doorway to Office 365 with files in SharePoint, but what about the wiki and conversations and OneNote and the chat history? In this session we’ll drill into what gets stored where and drill into the limits of compliance in Microsoft Teams as we roll our sleeves up and get our hands dirty.
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Microsoft Teams: Under the Hood
- 1. Microsoft Teams Under the Hood Joel Oleson, MVP & RD Director, Perficient @joeloleson
- 2. 5 Million Taken more than users to Microsoft Cloud Healthcare & Life Sciences Financial Services Automotive 2017 Partner of the Year – Global Messaging – Scorecard Performance – Most Office 365 Seats Deployed 350+ Microsoft Focused Consultants 125+ Certified Cloud Consultants 50+ Key ISV Co-sell Partnerships $500M+ ANNUAL PERFICIENT REVENUE ACM ADOPTION CONSUMPTION & CHANGE MANAGEMENT 95% REPEAT BUSINESS RATEDigital CX Agency Retail 85% AZURE CONSUMPTION GROWTH With more than 50% increase in FY18 A W A R D S & R E C O G N I T I O N I N D U S T R Y T E A M S
- 3. TeamWork Microsoft - 365 - Modern Workplace Advanced Security & Compliance Adoption & Training Devices Analytics & Intelligence Mobile Productivity
- 4. Agenda & Objectives Intelligent Digital Workplace Vision Skype & Teams Logical Comparison Drill down on Communication & Collaboration Extending Teams Learning, Training & Adoption Change Mgmt
- 5. Teams the fastest growing enterprise app in history…
- 6. Convergence of Digital Workspace Hub Modern Intranet UC: Voice, Video, Comms Documents & Files Modern Content Services SAAS and XaaS Services Modern Chatbot HR & Service Desk Predictive Global Search Communication Collaboration Engagement AI and ML Line of Business – Business Process IoT Analytics Alerting & Monitoring
- 7. the future of digital working will offer tools that let us tie communications, content, tasks, applications, collaborative work and other elements together around work streams. – Efraim Freed 2015
- 9. Coexistence (Building Blocks) Building blocks are applicable to a user/cohort of users TeamsSkype for BusinessModes and Islands All workloads on both products Chat Calling Meetings Collaboration Chat Calling Meetings Teams Only Single client experience Chat Calling Meetings Collaboration Skype for Business Only Single client experience Chat Calling Meetings and and Collaboration Meetings Collaboration Chat Calling Meetings Chat Calling Skype for Business with Teams Collaboration and meetings Skype for Business with Teams Collaboration Only Teams End Skype for Business Start
- 15. Collaboration
- 16. Conversation History (Underneath Archive) • https://outlook.office365.com/mail/conversationhistory Documents *https://%tenant%.sharepoint.com/sites/%tenantname%/Shared%20Documents /%channel% https://outlook.office365.com/mail/group/%teamname%/%meetingname% https://teams.microsoft.com/_#/conversations Content • Files • Lists • Wikis • Apps Collab • Chat • Channels • Meetings • Bots Voice • Calls • Voicemails
- 18. Microsoft Tabs Chat Channel Collaboration Tabs Integration Storage 1:1 1:many (Group Chat/Messages) Conversation Files Wiki Folder Group Messages Conversations (Teams Azure Storage) Files SharePoint Home News Document Group Conversations Files Excel, Word, PowerPoint, Wiki, OneNote, PDF Third party Tabs Calls Voicemail & Transcripts History Contacts Apps BotsConnectors 1:Bot Conversations
- 19. Reference solutions PowerApps and Flow Custom development Extending Microsoft Teams Teams Store Applications Custom development
- 21. Microsoft Teams provides a powerful and extensible platform Build apps with a rich set of capabilities to reach your users through chat, channels, notifications and personal workspace. Integrate with new or existing business processes and services Connectors Post rich updates to channels Activity Feed Engage users via feed notifications Bots Help users get tasks done in conversations Adaptive Cards Add rich interaction to your connector cards Message Extensions Allow users to query and share rich cards in conversations Tabs Surface rich content as well as SharePoint Framework* based solutions Build in intelligence and connect to data that drives productivity Microsoft Graph App Store Drive engagement by submitting your app to our app store or just to certain company stores Most popular! Low-code/No-code options are available!
- 22. Power Platform to the Rescue! • PowerApps – mobile or tablet/desktop apps • Flow – Workflow and orchestration • Power BI – Business intelligence and reporting
- 23. Deployment Technical migration and deployment Activation People See new features but don’t know what to do with them. Awareness People know about the change and are aware of how to get help Enablement People use the solution on a regular basis Proficiency People change their behaviors and leverage the full solution MS Teams Maturity & Value Model Value/ROI Time & Difficulty often achieved poorly achieved rarely achieved
- 25. Training & Certifications Expert Certs Microsoft 365 Training https://docs.microsoft.com/en- us/learn/browse/?products=m365 MOC On Demand Training https://www.microsoft.com/en- us/learning/on-demand-course- partners.aspx Office 365 Training Center https://support.office.com/en- us/office-training-center
- 26. Joel Oleson Joel.Oleson@Perficient.com 206-412-3867 Let’s Connect! Join Joel: MS Teams Modern Workplace & Adoption Summit Irvine MTC bit.ly/teamssummit October 23
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- First and foremost- are we going to have a coexistence? Am I going to be using them together side-by-side - some folks on skype and some on teams or are you going to leave on Friday and come in Monday and now we are using Teams. The idea for co-existence modes - It’s a way for us to deterministically control what the user experience would be like. The modes you see in blue - there are five of them - Each mode can be assigned to a group of users or at a tenant level. Purpose - is to control 3 main things: Where calls and chats land Control where we schedule meetings Control what types of features we have in the various clients. Islands - almost unmanaged - where all workloads are running on both products- Teams talks to Teams and S4B talks to S4B. Introduce into the environment without disturbing the environment. There is no interop. Note: PSTN are only one client. Smaller complexity but no interop so may impact usability - user adoption aspect you need to think through. Single Client Mode (Bottom Two)- My UC capabilities are only active in one client for a particular user. I will only use my Teams client or my Skype for business client for these particular modalities. This differs from Islands is that its OR and not AND. Can be good for larger organizations - interop is possible - a cohort of users can't use Teams just yet - full enterprise voice perhaps. Limits confusion Provides a rapid path to the full value of Teams Interop is not as rich as native (e.g desktop sharing, file sharing in peer to peer chat / no cross multi-party group chat) Group Collab Only (Top Two)- Have the capability of using S4B - chat, calling, meetings - but the only workload we light up is Collab - channels, files, etc. (keep your commitments with S4B server capabilities + allowing you to adopt teams) Group Collab + scheduling of meetings inside of teams. This has to do with where the user schedules the meeting - I can join with either client - just where they would schedule ============================== Unified Presence vs Intelligent Presence Unified presence (older way of thinking about presence): Teams and SfB systems coordinate to manage and sync presence in both systems Intelligent presence (current approach): Islands = Each client publishes its own presence SfB Only = SfB publishes for both Teams Only = Teams publishes for both
- There is a spectrum of options for extending Teams. There’s a tradeoff here … From left to right each option requires more technical expertise and usually more work, and gives you more potential features and flexibility You can: - use applications from the Teams store – check it out! There’s a lot already there! - use low/no-code options like PowerApps, Flow, and even QnA Maker bots - begin from an open source reference solution (make sure you have the ability to support it!) - start from scratch with completely custom development
- Teams applications can add a number of features to the Teams UI Tabs and Bots are the two most important, and both are possible using low-code/no-code solutions With the addition of code, you can add even more; some of our upcoming workshops go deeper into the coding and discuss these other options. ****************************************************************************************************************************************************** Tabs allow you to surface rich content within Teams, so you can bring the tools and services your team cares about right into a channel or private chat. Add rich dashboards and data visualization, collaborate on documents and note taking, manage tasks across the group, and share designs. Bots help users get tasks done in conversations in Teams. Bots can do things like kick-off workflows and provide related status, give and receive kudos from team members, create lightweight surveys to gauge employee satisfaction, and answer natural language questions about sales and customer usage data. Connectors help bring useful information and rich content from external services into channels in Microsoft Teams. Get social media notifications, updates about pull and push requests, and news updates. With Actionable messages, you can add rich content to your connector cards. Message extensions allow users to query and share rich cards in conversations. Activity feed notifications engage users via feed notifications. To learn more about the Teams developer platform, visit the Office Dev Center at Developer.Microsoft.com/Microsoft-Teams. And with this rich set of capabilities, many the result of partner feedback, it has opened up significant opportunities for you as partners to create a very wide range of customized solutions for your customers.
- The Power Platform consists of PowerApps, for building mobile-ready apps. Flow, for workflow and business orchestration, and Power BI for displaying and analyzing the data. All three work inside of Microsoft Teams. A PowerApp or Power BI report can easily be placed in a Teams tab, and a number of Flow actions are available to work with Teams. There are more then 200 connectors from Power Platform to industry-leading applications. There’s also an on-premises data gateway that allows your apps to connect with SharePoint, SQL Server, and more.
- Stress the end results and outcomes. PRFT is driving Proficiency on the platform. Most are driving adoption…