Slides used by Values Coach CEO Joe Tye in full-day leadership retreat for the team at Banner Gateway Medical Center and M.D. Anderson Cancer Center in Phoenix, Arizona on October 21, 2016.
6. People will not change
unless given tools and
structure, and inspired to
use them.
7. And they will only do this
to the extent that it is
coherent with their own
personal core values.
8. “I got a whole new team
and didn’t have to change
the people because they
changed themselves.”
Paul Utemark, CEO
Fillmore County Health System
Geneva, Nebraska
43. Florence Nightingale firsts include:
• Medical records
• Laundry and housekeeping
• Infection control
• Nutrition service
• Pharmacy
• Materials management
• Patient library
• Medical triage
• Nursing uniforms
• Chaplain service
79. Accountability
Doing what you are supposed
to do because someone else
expects it of you. It springs
from the extrinsic motivation
of reward and punishment.
80. Son, you’ll be proud
of your old Dad…
Today they held
me accountable.
81. “In the long run…
accountability encourages a
culture of evasion, denial,
and finger pointing.”
Richard Farson and Ralph Keyes: The
Innovation Paradox
82.
83.
84. No one ever won a DAISY
Award by being held
accountable!
85. Ownership
Doing what needs to be done
because you expect it of
yourself. Ownership springs
from the intrinsic motivation
of personal pride.
93. 93
Banner employee survey comment
“This campus and current
leadership is the best I have ever
worked with and they are
committed to raising the level of
performance, support and being
the best.”
94. 94
Banner employee survey comment
“Management is directly concerned
only to find out what is wrong with
an employee over and over again.
More positive praise is needed, it
helps motivate and brings a team’s
morale up. I believe this is not
given.”
129. From the Cypress Semiconductor values (excerpt):
CYPRESS IS ABOUT WINNING
We do not tolerate losing.
We thrive on competing against the world's best.
WE MAKE OUR NUMBERS
We make 20% profit.
We each set goals and achieve them.
We ship 100% on time and get zero returns.
181. 181
“It is a leadership
responsibility to create a
workplace environment
where toxic emotional
negativity is not
tolerated.”
182. 182
Banner employee survey comment
“We have a toxic employee in our
department that management does
not know how to handle. This
employee is poisoning the entire
department. Good employees are
all wanting to leave because of one
bad apple. Sad to see.”
234. 234
“People who are clearest
about their personal vision
and values are significantly
more committed to their
organizations.”
James Kouzes and Barry Posner:
A Leader's Legacy
276. Good Thing #3
It opens your eyes to the
fact you are on the wrong
path in life (one reason
“midlife crisis” is so often
a time of searing anxiety).
277. Good Thing #4
When it is a call
to focus*
* Procrastination is
always rooted in fear
278. Good Thing #5
When it is a call
to faith*
* Faith begins at the point
where certainty ends
284. Action #1
Find your Big Why* –
your Path with Heart**
* A term used by Gary Keller, Founder
of Keller Williams Realty
** A term coined by Carlos Castaneda
285. Caring is the root
of courage – you
wouldn’t be
afraid if you
didn’t care…
286. And you act in
spite of your
fear because
you care
344. For a variety of evolutionary
reasons, the human mind
automatically gravitates
toward negative, frightening
and depressing thoughts.
Mihaly Csikszentmihalyi: The Evolving Self: A
Psychology for the New Millennium
375. Joe’s Youroscope
The small seed planted
yesterday will blossom into
a treasure and today
another opportunity will
come from out of the blue…
376. Joe’s Youroscope (contd.)
Today is a fine day to make
a choice, make a friend,
make a difference, and to
take decisive action on a
long postponed decision…
408. You keep promising yourself that you
will be responsible, accountable, and
determined; make a contribution, be
resilient in the face of adversity, have a
positive perspective,
and that your faith
will shine through.
409. Then you catch yourself whining and
complaining, procrastinating,
gossiping, blaming others for your
problems, taking when you should be
giving, and pretending
that you have no power.
410. You end up with what
psychologists call…
Cognitive Dissonance
411. Which is trying to simultaneously
hold two incompatible beliefs
412. At that point, one of two
things MUST happen.
Either you take the easy
way and stop making
the promises…
413. Or you keep making the
promises until you begin
to change your attitudes
and your
behaviors.
414. And as you do that, you
will begin to achieve better
results in every dimension
of your life.
417. Question #1:
If you personally were to take
these seven promises to heart,
would you be better off than
where you are headed now –
personally, professionally,
financially, and spiritually?
418. Question #2:
If everyone where you work made
a good faith effort to live these
seven promises, would you do a
better job of serving customers
and of supporting each other?
419. If your answer to these
two questions is…
And if you’re
being honest,
that’s what your
answer will be.
420. Then why wouldn’t you
invest those 365 minutes
in yourself? Do it,
because no one can
empower you
but you.
421. Will you do it? Will
you give up one TV
commercial a day…
To change
your life?
422. And one last thing…
Let me introduce you
to the person you
once were