The document discusses implementing and evaluating e-learning environments. It introduces factors that influence the learning experience such as infrastructure, content quality, learner support, and assumptions of learners and educators. It then discusses research findings that student outcomes are better when the actual learning environment matches their preferred environment. The rest of the document describes the Online Learning Environment Survey (OLES) instrument and its purpose to provide feedback to educators on the learning environment. It discusses the study methodology used and case study groups where OLES was administered. Finally, it concludes that providing feedback using OLES can inform changes to e-learning design and potentially improve learning outcomes.

1. Implementing & evaluating e-learning environments Sue Trinidad John Pearson