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Social Network Innovation in the Internet’s Global 
Coffeehouses: Hybrid Social Learning Networks 
Shenyang Aerospace University talk, 
Room 2N9, UWE, September 10 2014 
Professor John Cook, http://tinyurl.com/p9sez8a 
John2.cook@uwe.ac.uk, UWE Bristol, UK 
Slides: http://www.slideshare.net/johnnigelcook
Overview 
1. The disruptive power of social networking from 
1600s to now 
2. Design Research 
3. Learning Layers 
4. Hybrid Social Learning Networks 
5. Challenges 
2
1. The disruptive power of social 
networking from 1600s to now 
3 
A 1668 illustration showing a contemporary London coffee house. Photo: Lordprice Collection / Alamy
Social networks stand accused of being so 
called ‘weapons of mass distraction’ or worse 
4
When the speaker asking 
the audience to turn off 
their cell phones, 
something unbelievable 
happened 
• http://gnli.christianpost.com/video/when-the-speaker- 
asking-the-audience-to-turn-off-their-cell- 
phones-something-unbelievable-happened- 
27694 
5
In fact in England in the late 1600s, very similar 
concerns were raised about coffee houses! 
6
Social network 
innovation in the 
Internet’s global 
coffeehouse 
social networking within 
companies could increase the 
productivity of “knowledge 
workers” by 20 to 25 percent 
7
Modern fears about the dangers of 
social networking are overdone … But! 
8
2. Design Research 
McKenney, S. & Reeves, T. 
(2012). Conducting 
Educational Design 
Research. 
NOT Same as Research-based 
design … 
9
Example: Augmented 
Context for Development 
Cook, J (2010). Mobile Phones as 
Mediating Tools Within Augmented 
Contexts for Development. IJMBL.
3. Learning Layers: 
Scaling informal learning 
Project Coordination 
Technology Research 
Scaling Partners 
Regional Application Clusters 
Health Care – Leeds 
Construction & 
Building – Bremen 
Technology Partners 
http://learning-layers.eu/
How we organize 
http://learning-layers.eu/
Integration Diagram 
13
14
Internet fuelled coffeehouses 
are very much alive in Layers 
15
4. Hybrid Social Learning Networks 
• Why? 
– Challenge of the 
‘unfilled’ 
potential of the 
Internet 
– Equity of access 
to cultural 
resources 
16
4. Hybrid Social Learning Networks 
• How? 
– Co-design: guide users to develop solutions with 
us 
• What? 
– Interdisciplinary research: more capable peers, 
temporal and emergent nature of learning 
contexts, trust, tagging and recommendations 
17
Help Seeking Tool 
• Personal Learning Networks (PLN): Curating, managing and 
promoting a PLN develops critical, creative, 21st century skills 
and socio-emotional capabilities. 
18 
http://odl.learning-layers.eu/seeking-support-prototype/
Professional practice: 
healthcare context 
19 
Research Passport
Construction context 
20
21 
“I like the vision! Sounds like exciting work with a 
real emphasis on people rather than just the 
technology … in fact the tool might help them to 
develop that trust.” 
(Project Manager & user representative, Leeds 
Institute of Medical Education, on reading 2 page 
document)
Social Semantic Information Spaces 
22 
Layers EGs: Ach So! – 
Mobile video 
recording app & 
Help Seeking tool 
http://www.w3.org/2008/09/msnws/papers/sioc.html / http://odl.learning-layers.eu/ach-so-mobile-video-recording-app/ 
Layers Social 
Semantic 
Server
Social machines and related 
areas (Shadbolt et al., 2013) 
23 
Hybrid Social Learning Networks
Layers extended polyarchy (after Shadbolt et 
al., 2013) for Hybrid Social Learning Network 
24
Questions … 
• How does theory orientation taken at one level 
propagate through the polyarchy? 
• How can the Social Semantic Server support the 
emergent and dynamic nature of temporal contexts for 
development? 
• How does adding Collaborative Filtering impact on 
service design for different initiatives? 
• How do inputs from the PLNs get validated, trusted, 
aggregated and turned into a useful outcome? 
• How are all these challenging issues translated to 
design? 
25
26
27 
Natasha 
Mark 
Registration 
guidelines on 
diabetes 
Patricia
28 
Natasha 
Mark 
Registration 
guidelines on 
diabetes 
Patricia
29 
Natasha 
Mark 
Registration 
guidelines on 
diabetes 
Patricia 
Booking 
interpreters 
for a patient
30 
Natasha 
Mark 
Registration 
guidelines on 
diabetes 
Patricia 
Booking 
interpreters 
for a patient
• The services & connections provided/made by 
Social Semantic Server in this example are: 
– User event service (finding a pattern) 
– Recommendation service 
– Connection between the 3 people (green) 
– Relationship between those two sets of data 
(purple lines) 
– Suggests for person to join a discussion (red line)
5. Challenges 
• There are certain assumptions built in the 
Social Semantic Server 
• Based on artefact-actor networks and Piagetian schemas 
• Still need resolving with our socio-cultural-historical 
approach (Vygotsky) of Help Seeking 
• Investigate further notion of meaning making 
across contexts 
• Ethics of storing interaction data 
• Balance my coffee intake … 
32
33
Relevant papers 
• Cook, J. (in press). Designing for Lifelong Learning. To appear in: Handbook of E-learning 
Research, (2nd Edition). Caroline Haythornthwaite, Richard Andrews, Jude Fransman, and 
Michelle Kazmer (Eds.). Sage (due 2015). 
• Cook, J. (2014). Hybrid Social Learning Networks – Developing a research programme. 
Learning Layers Research Note (internal), 05/06/14. Email author for a copy. 
• Cook, J. (2010). Mobile Phones as Mediating Tools Within Augmented Contexts for 
Development. International Journal of Mobile and Blended Learning, 2(3), 1-12, July- 
September. Link to paper http://goo.gl/NFWnSZ 
• Cook, J. and Santos, P. (accepted). Social Network Innovation in the Internet’s Global 
Coffeehouses: Designing a Mobile Help Seeking Tool in Learning Layers. Educational Media 
International (in press). 
• Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services 
and Work-based Learning. British Journal of Education Technology, 43(5), 711–725. Link to 
paper goo.gl/S5kfgi 
• Holley, D., Cook, J., Santos-Rodriguez, P. and Peffer, G. (2014). Bridging the ‘Missing Middle’: A 
Design Based Approach to Scaling. ALT-C 2014, September, University of Warwick, UK. 
• Santos, P., Cook, J., Treasure-Jones, T., Kerr, M., & Colley, J. (2014). Networked scaffolding: 
Seeking support in workplace learning contexts. Networked Learning Conference, Edinburgh, 
UK. 34
Thank You 
Acknowledgement of work used in this talk: 
Tom Standage (The Economist), Carl Smith, Claire Bradley, Brenda 
Bannan, Patricia Santos, Tribal, Owen Gray, Tamsin Treasure-Jones, 
Micky Kerr, & various Learning Layers colleagues 
Learning Layers is a 7th Framework Large-scale integrating project co-funded 
by the European Commission; Grant Agreement Number 
318209; http://learning-layers.eu/ 
35

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Cook social network innovation

  • 1. 1 Social Network Innovation in the Internet’s Global Coffeehouses: Hybrid Social Learning Networks Shenyang Aerospace University talk, Room 2N9, UWE, September 10 2014 Professor John Cook, http://tinyurl.com/p9sez8a John2.cook@uwe.ac.uk, UWE Bristol, UK Slides: http://www.slideshare.net/johnnigelcook
  • 2. Overview 1. The disruptive power of social networking from 1600s to now 2. Design Research 3. Learning Layers 4. Hybrid Social Learning Networks 5. Challenges 2
  • 3. 1. The disruptive power of social networking from 1600s to now 3 A 1668 illustration showing a contemporary London coffee house. Photo: Lordprice Collection / Alamy
  • 4. Social networks stand accused of being so called ‘weapons of mass distraction’ or worse 4
  • 5. When the speaker asking the audience to turn off their cell phones, something unbelievable happened • http://gnli.christianpost.com/video/when-the-speaker- asking-the-audience-to-turn-off-their-cell- phones-something-unbelievable-happened- 27694 5
  • 6. In fact in England in the late 1600s, very similar concerns were raised about coffee houses! 6
  • 7. Social network innovation in the Internet’s global coffeehouse social networking within companies could increase the productivity of “knowledge workers” by 20 to 25 percent 7
  • 8. Modern fears about the dangers of social networking are overdone … But! 8
  • 9. 2. Design Research McKenney, S. & Reeves, T. (2012). Conducting Educational Design Research. NOT Same as Research-based design … 9
  • 10. Example: Augmented Context for Development Cook, J (2010). Mobile Phones as Mediating Tools Within Augmented Contexts for Development. IJMBL.
  • 11. 3. Learning Layers: Scaling informal learning Project Coordination Technology Research Scaling Partners Regional Application Clusters Health Care – Leeds Construction & Building – Bremen Technology Partners http://learning-layers.eu/
  • 12. How we organize http://learning-layers.eu/
  • 14. 14
  • 15. Internet fuelled coffeehouses are very much alive in Layers 15
  • 16. 4. Hybrid Social Learning Networks • Why? – Challenge of the ‘unfilled’ potential of the Internet – Equity of access to cultural resources 16
  • 17. 4. Hybrid Social Learning Networks • How? – Co-design: guide users to develop solutions with us • What? – Interdisciplinary research: more capable peers, temporal and emergent nature of learning contexts, trust, tagging and recommendations 17
  • 18. Help Seeking Tool • Personal Learning Networks (PLN): Curating, managing and promoting a PLN develops critical, creative, 21st century skills and socio-emotional capabilities. 18 http://odl.learning-layers.eu/seeking-support-prototype/
  • 19. Professional practice: healthcare context 19 Research Passport
  • 21. 21 “I like the vision! Sounds like exciting work with a real emphasis on people rather than just the technology … in fact the tool might help them to develop that trust.” (Project Manager & user representative, Leeds Institute of Medical Education, on reading 2 page document)
  • 22. Social Semantic Information Spaces 22 Layers EGs: Ach So! – Mobile video recording app & Help Seeking tool http://www.w3.org/2008/09/msnws/papers/sioc.html / http://odl.learning-layers.eu/ach-so-mobile-video-recording-app/ Layers Social Semantic Server
  • 23. Social machines and related areas (Shadbolt et al., 2013) 23 Hybrid Social Learning Networks
  • 24. Layers extended polyarchy (after Shadbolt et al., 2013) for Hybrid Social Learning Network 24
  • 25. Questions … • How does theory orientation taken at one level propagate through the polyarchy? • How can the Social Semantic Server support the emergent and dynamic nature of temporal contexts for development? • How does adding Collaborative Filtering impact on service design for different initiatives? • How do inputs from the PLNs get validated, trusted, aggregated and turned into a useful outcome? • How are all these challenging issues translated to design? 25
  • 26. 26
  • 27. 27 Natasha Mark Registration guidelines on diabetes Patricia
  • 28. 28 Natasha Mark Registration guidelines on diabetes Patricia
  • 29. 29 Natasha Mark Registration guidelines on diabetes Patricia Booking interpreters for a patient
  • 30. 30 Natasha Mark Registration guidelines on diabetes Patricia Booking interpreters for a patient
  • 31. • The services & connections provided/made by Social Semantic Server in this example are: – User event service (finding a pattern) – Recommendation service – Connection between the 3 people (green) – Relationship between those two sets of data (purple lines) – Suggests for person to join a discussion (red line)
  • 32. 5. Challenges • There are certain assumptions built in the Social Semantic Server • Based on artefact-actor networks and Piagetian schemas • Still need resolving with our socio-cultural-historical approach (Vygotsky) of Help Seeking • Investigate further notion of meaning making across contexts • Ethics of storing interaction data • Balance my coffee intake … 32
  • 33. 33
  • 34. Relevant papers • Cook, J. (in press). Designing for Lifelong Learning. To appear in: Handbook of E-learning Research, (2nd Edition). Caroline Haythornthwaite, Richard Andrews, Jude Fransman, and Michelle Kazmer (Eds.). Sage (due 2015). • Cook, J. (2014). Hybrid Social Learning Networks – Developing a research programme. Learning Layers Research Note (internal), 05/06/14. Email author for a copy. • Cook, J. (2010). Mobile Phones as Mediating Tools Within Augmented Contexts for Development. International Journal of Mobile and Blended Learning, 2(3), 1-12, July- September. Link to paper http://goo.gl/NFWnSZ • Cook, J. and Santos, P. (accepted). Social Network Innovation in the Internet’s Global Coffeehouses: Designing a Mobile Help Seeking Tool in Learning Layers. Educational Media International (in press). • Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services and Work-based Learning. British Journal of Education Technology, 43(5), 711–725. Link to paper goo.gl/S5kfgi • Holley, D., Cook, J., Santos-Rodriguez, P. and Peffer, G. (2014). Bridging the ‘Missing Middle’: A Design Based Approach to Scaling. ALT-C 2014, September, University of Warwick, UK. • Santos, P., Cook, J., Treasure-Jones, T., Kerr, M., & Colley, J. (2014). Networked scaffolding: Seeking support in workplace learning contexts. Networked Learning Conference, Edinburgh, UK. 34
  • 35. Thank You Acknowledgement of work used in this talk: Tom Standage (The Economist), Carl Smith, Claire Bradley, Brenda Bannan, Patricia Santos, Tribal, Owen Gray, Tamsin Treasure-Jones, Micky Kerr, & various Learning Layers colleagues Learning Layers is a 7th Framework Large-scale integrating project co-funded by the European Commission; Grant Agreement Number 318209; http://learning-layers.eu/ 35