2. John Owens Using Web Content Effectively Or “ A whistle-stop tour through why your visitors don’t do what you want them to do.....” (+ how you can get them to ....)
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7. “ Unless a website meets the needs of the intended users, it will not meet the needs of the organization providing the website” Jakob Nielsen, useit.com
20. Finally “ The single most important thing most Web sites can offer to their users is content that those users will find valuable”. “ The Elements of User Experience” - Jesse James Garrett
The benefits that you aim for should be very much tied into what you want for your business. Unfortunately, far too many websites are not integrated into the aims and objectives of the business. This means that they never really bring benefit to the business and often get ignored and left to stagnate – which means they are less likely to bring new business to the firm...which means they get ignored and left to stagnate