Gg freight case study grace ijeluumgcgg freight

GG Freight Case Study
Grace Ijelu
UMGC
GG Freight Case Study
The company
GGFRT serves a good part of the southwestern region of the
United States. The company has eight main terminals, and each
has fifty vehicles in addition to seven hundred and fifty
employees. the gross income is $35million and a 6% profit of
future financial goal. Although the business environment has
remained competitive, the company targets to have an 8% profit
which will be achieved through an 8% profit and reduction in
operating costs. The organization has operated in the last few
decades and has shown great transformation on providing
services to clients. It has gained a lot of recognition/confidence
from different customers hence has stayed well ahead of its
competitors. It serves a good part of the southwestern region of
the United States. In terms of fleet, the company has 400
delivery/distribution vehicles with 80 semi-trailer units and 160
box trucks and 160 panel vans and box trucks. (Attached
Document (Case Study: GG Freightways (GGFRT).
Business strategic objectives
Strategic objectives are the major reasons why organizations
seek to come up with a strategic plan. The strategic plan is
meant to guide the management come up with the possible
decisions that will aid in achieving their goals. The plan
updated annually based on the decisions made by the members

on what needs to be improved on and omit what does not
improve the business objectives (Vo, E. 2020).
The table has the business objectives which are meant to
increase the efficiency and customer experience. The strategic
objectives are hoisted under four pillars where each seeks to
achieve a line of its own.
Business Strategic Objective
State the Objective (from the case study)
Explanation (in your own words; for the new objective,
incorporate how the management team would use it to improve
the business of GGFRT:
A strategic objective is to mark the strategy business process.
Tracking of freight
Keeping a real time record of the location of the freight to
enable near perfect reporting of the delivery time to customers
A strategic objective is ease customer booking and save their
time and costs.
Improve the percentage of loaded
The objective is to enable customers collect their freight at the
nearest station which will reduce the cost and improve service
delivery
A strategic objective is to give a high customer priority and
make sure they are provided with the best services.
Provide warehousing services
Customers will have access to warehousing services where they
may pick the goods at their convenience or request customers to
pick them thus reducing cost and saving time.
To promote customer expectations, safety and convenience.
Vehicle safety
Have all the vehicles checked after 10,000 miles which will
increase efficiency and reduce cases of accidents.
IT mission statement: Utilization of technology to gain a
competitive advantage in the industry is the IT mission
statement. Although, the current technology is not the most
recent, the company intends to make most of it to increase the

customer experience thus gaining a competitive advantage.
Through the mission, customer services will be improved and
also be the best freight service provider in the United States.
Comment by Sean Sullivan: Each of the mission and vision
should be no more than 1-2 sentences usually. Be specific to
your company but related it to how IT will support or enabled
business process. Here is some more help:
IT mission, vision and values statements: Foundations for
success | CIO
Start off 2020 right with this mission statement generator
(wholewhale.com)
IT vision statement: Implementation of technology in all
business units to enhance coordination and efficiency as a way
of gaining a competitive edge. The new system will allow all
the stakeholders to keep in touch with the freight and different
segments of the business which will result in efficiency and cost
reduction. The company looks forward as the unique service
provider in the freight industry and stands in an improved
situation over its entrants. Through the implementation of
technology, the company will improve how customers are
serviced and they can improve their services soon. The company
is also in the move to expand its operational strategies that will
cover the needs of the industry in the upcoming years.
Governance
Although the governance will be headed by the IT department,
it will have representatives from each of the other departments
where there will be two from each. The members on the board
will have the role of expressing the needs of their department
which will then be incorporated into the IT strategic objectives.
Additionally, they will assist in pointing out any hindrances that
may occur between the departments. COBIT is the chosen
methodology due to its easy adaptability and its emphasis on IT
security (Haes & Grembergen, 2016).
The governance body will be charged with generating new IT

ideas and identifying emerging needs of the business in
different departments (Gregory, 2018). Priority to the needs will
be based on the urgency of each. The governance board will
determine which is most important and vote which should be
allowed to prevail first.
Inventory of the current IT system
Although there are [plans in place to have an updated IT
function, the current system comprises of three main segments.
They include the finance and accounting department which
handles the revenue and expenditure. The other segment is that
of freight tracking which ensures tracking and coordination of
freight from the point of receipt to its destination. There is also
the fleet maintenance which handles the servicing of the
vehicles by keeping a record and allocating the dates alongside
a schedule to transport freight. The IT inventory is captured in
the table below.
The table below gives a description of the current system in use
and the IT resources that have been allocated to support the
Company’s operations/ IT requirements.
1
Running head: GG FREIGHT CASE STUDY
4
GG FREIGHT CASE STUDY
Current System
Spring 2019
Function/Description
Strategic Goal aligned to
Business Unit/Department
Business Benefits
IT spring ‘19 Resources
Freight tracking system
Currently used in tracking and optimizing services in the
company. It is essential in ensuring the operations run
smoothly.

Streamline the organization’s operations
Operations
Smooth running of the organizational operations.
IT accounting systems
Fleet maintenance system Comment by Sean Sullivan: Ensure
this stays in the margins.
Has a history of the vehicles on fleet and any repairs done to the
vehicles before? Also, Information concerning the maintenance
schedule is provided by this system.
Any expenses and services done to a fleet vehicle are provided
by this system
Maintenance
Maintenance expenses are always updated within this system.
Finance and Accounting system
Contains information on the company’s expenses, profits, or
losses made by the company. The system has been used to
replace the currently used system.
Ensure no errors and done and accounting operations are done
smoothly.
Accounting/finance
Improved/ accurate accounting
Financial Reporting System
Helps in the keeping of accounting and financing records for
referencing
To promote easy record keeping and availability when needed.
Accounting/ finance
accurate account records
Sales staff mobile application system
Contains information concerning potential customers
Helps in identifying trends and requirements of the customers.
Promote customer services.

Convenience of the customers and customer needs
Mobile application tools
References
Attached Document (Case Study: GG Freightways (GGFRT))
Haes, S. D., & Grembergen, W. V. (2016). Enterprise
governance of information technology: achieving alignment and
value, featuring COBIT 5.
Gregory, R. W., Kaganer, E., Henfridsson, O., & Ruch, T. J.
(2018). IT Consumerization and the Transformation of IT
Governance. Mis Quarterly, 42(4), 1225-1253.
Vo, E. (2020). What is strategic planning? Strategic planning
process. Retrieved February from
https://sba.thehartford.com/business-management/what-is-
strategic-planning/
Running Head: IT MANAGEMENT AND GOVERNANCE
1
IT MANAGEMENT AND GOVERNANCE
7
IT Management and Governance
Grace Ijelu
IFSM 301
Foundations of Information Systems Management
February 8, 2021

Part Two
IT Strategies
The GG Freightways company can use these four Information
Technology (IT) strategies in improving profit performance in
the company.
IT Strategy
(Spring 2019)
State the Business Strategic Objective, then Explain the
Alignment of the IT Strategy to the stated Business Strategic
Objective
Internal/Business-Enabling (state the words “Internal” or
“Business Enabling”)
Example: do not use but leave it in the table when completing
this section.
Meet compliance requirements by updating current technology
or developing/acquiring new technology to meet those mandates
· Business Strategic Objective:
· Meet FMCSA reporting requirements for driving hours by the
company’s drivers
· Explanation of the Alignment of the IT Strategy to the
Business Strategic Objective:
By acquiring or developing technology that will capture and
store driver hours electronically, the company will comply with
FMCSA regulations and, able to provide this information upon
request.
Internal Comment by Sean Sullivan: Standardized alignment
in columns.
A Unified Communication
A unified communication method will help in communicating

between two employees working in remote environments.
· Explanation of Alignment of the IT Strategy to the Business
Strategic Objective: Comment by Sean Sullivan: Missing
explanation.
Internal
Open Source
The data analysis software essential in recording and analyzing
information in the community shared knowledge.
Strategic Objective:
The open-source IT strategy enables the commercial community
to access free software for business operations in the GG
Freightways. Comment by Sean Sullivan: Open-source does
not always mean free. Many open-source software is free for
individual and non-profit or at least school use. Business
regularly must pay for licenses. This is not always the case but
must be kept in mind.
Internal
Voice Over IP (VoIP)
· The third IT strategy for the business system of GG
Freightways is the voice over IP to initiate communication
among people in the landline. Comment by Sean Sullivan: Why
just over landline?
The IP voice delivery enables different to have massive
business calls through this service.
Business Enabling
Customer Relationship Management (CRM)
· The fourth IT strategy in the IT system is customer
relationship management for information storage.

The speed directory for product movements in GG Freightways
is initiated by CRM to ease the ability of workflow.
Business Enabling
IT portfolio Road Map
The following is the time for improving profit in the GG
Freightways with the IT development and data management.
Projects by
Functional Area
Qtr. 1
Qtr. 2
Qtr. 3
Qtr. 4
Qtr. 5
Qtr. 6
Business objectives
Product sales
IT strategies
Product Development
Improvement
Showcase Company Products
Accounting
Business Intelligence
Customer relationship management

Risk Management
Risk optimization
Strategic management
IT support system
Updates of new system
Data management
Comment by Sean Sullivan: All of your projects are
overlapping. Will all your internal employees be able to handle
this at the same time? This depends on your setup, who will
create this (in-house expertise) versus being contracted out. You
could contract out surge personnel for the projects or just the
actual services to develop the deliverables for these projects.
You will still need someone from your business to keep an eye
on the project if it is outsourced.
Proposed Project
In the GG Freightways company, important IT concepts are
required, in the management and governance of operations. IT
governance and management concepts involve the following: IT

framework enterprise, strategic management, benefits
realization, risk optimization, and resource optimizati on. These
concepts of IT governance and management helps in providing
knowledge and guidance to the operations of GG Freightways.
Each concept provides security assurance and guidance to the
main domain of the GG Freightways company (Van., & De
Haes, S. 2018). The first concept of IT framework enterprise
provides a continuous assessment for the company through
direct planning on goals and objectives. This concept of IT
helps GG Freightways utilize industry standards based on
business accountabilities and responsibilities of IT Governance.
Risk Management
The strategic risk management for IT Governance helps in
supporting business objectives.
1. First analyze the IT domain to provide a good alignment of
activities based on enterprise management.
2. Evaluate the most effective method in the management
portfolio forms an architecture methodology for showcasing the
company's products.
3. Treat all IT concepts for governance and management is a
benefits realization which optimizes the profit of GG
Freightways by enabling IT investments.
4. The IT initiative helps in monitoring benefits and value
practices of products. Avoid any IT governance and
management for resource optimization through sufficient use of
applications, infrastructure, and information to achieve
competence. Reduce resource optimization to execute a project
effectively way through training and development programs of
GG Freightways.
Business Continuity Planning
a. The GG Freightways company can apply IT management and
governance for business continuity planning. The following are
steps of business continuity planning.
· Risk assessment: The performance decision in the GG
Freightways requires assessment of risk by establishing
classical methods of monitoring shipping activities (Van & De

Haes, 2018).
· Business Impact Analysis (BIA): The IT management and
governance system recovery assumptions help in making
decisions about improving the company's efficiency.
· Hedge Fund Business planning: The IT infrastructure helps in
supporting business operations of GG Freightways through data
input and implementation of IT investments opportunities.
· Plan implementation: This involves sharing the plan with main
stakeholders and conducting training sessions. The IT
management and governance help in scientific and technical
decision making on responsibility developed through open
sources of the company.
· Plan Testing and System Maintenance: The simulation
exercise for the plan are initiated while maintaining the new
system. The IT solution architecture in the company initiates
some regional services presented in the different directories.
b. Equally important, IT management and governance decisions
are associated with business continuity planning. The advice
and implementation of decisions made involve a standard
process that acts as responsibility control for different activities
in GG Freightways.
c. The continuity of the plan is enhanced when customers are
engaged in decisions making as proactive ways of focusing on
new goals. The best approach to making IT changes is enhanced
through readjustment in the IT section (Steinberg, 2011).
d. The IT management and governance system will remain
operational by making the important decision on an updated
strategic plan. Also, the company is able to make a decision on
reasonable cost with a different change of IT organization. The
current IT management and governance system enables the
company to have a good route of optimization for accounting
and financing various operations.

References
Van Grembergen, W., & De Haes, S. (2018). Introduction to the
Minitrack on IT Governance and its Mechanisms. In
Proceedings of the 51st Hawaii International Conference on
System Sciences. Comment by Sean Sullivan: Corrected
hanging indents per APA 7th Ed.
Steinberg, R. M. (2011). Governance, Risk Management, and
Compliance: It Can't Happen to Us--Avoiding Corporate
Disaster While Driving Success (Vol. 570). John Wiley & Sons.
GG Freightways (GGFRT) CIO Organizational Structure Memo
Paper
Before you begin this assignment, be sure you have read the
“GG Freightways Case Study,” as well as all materials in the
course to date. You will also need to review any feedback you
received on your IT Strategic Plan #2 assignment.
Purpose of this Assignment
This assignment gives you the opportunity to demonstrate your
ability to apply the course concepts to address the
organizational changes needed to evolve the information
technology (IT) department into a true CIO organization to
support the GG Freightways (GGFRT). This assignment
specifically addresses the following course outcome to enable
you to:
· explain the roles and responsibilities of an information
technology department to support an organization’s IT strategy
CIO Organizational Structure Memo
For this assignment, you will assume the role of the Chief
Information Officer (CIO) at GGFRT (i.e., you are Lance).
Since you are GGFRT’s first CIO, the Chief Financial Officer
(CFO) has asked you for a plan for the organizational changes
you need to make. One of the first things you realize is that the
organization that exists is just an ‘IT Department’ and you

know that what GGFRT needs and has hired you to create an
organization that fulfills the broad responsibilities of a Chief
Information Officer. You know that your proposal needs to be
convincing to the CFO in order for you to get the resources you
need.
Assignment
You will develop a memorandum addressed to the CFO that
explains how you want to change your IT Department into a
CIO organization and why. Your memo will address each of the
topics listed below, and should be written so that it flows well
from one section to the next. In addition to the course
materials, (resource other than those provided in the class)
must be used. Two or more cited references will earn top credit.
Use a separate References page to list just the references you
have cited. Remember to use the APA formatting rules and
correctly cite and reference your sources with APA format. Use
the Grading Rubric to be sure you have covered everything.
Please include the following in your memorandum, ensuring
that each section flows well to the next, and that the overall
memo creates a compelling justification for your new
organizational structure.
1. – Open your memo with a brief (2 or 3 sentences)
explanation of why you are writing it. For the introduction,
provide some background on the current inefficiencies in the IT
Department; thus, the need for reorganization. For the purpose,
you are writing to the CFO who must approve the organizational
changes.
2. – Since you are the CIO and a member of the senior
leadership team of GGFRT, it is important for the other
members of the team to understand your (1) leadership
philosophy and (2) the management style (e.g., Participative,
Autocratic, Laissez Faire, etc.) you will use to meet the
company’s needs. This should be a short paragraph for each
section that ties to the priorities and/or issues outlined in the

Case Study and lays the foundation for the organizational
structure you will propose below. Refer to course readings and
presentations on leadership. This is also a good area in which
to do some external research for specific leadership qualities
and a management style you will utilize. This is your
leadership philosophy and management style, so should not be
written from the company and/or department perspective.
3. – To show how your CIO organization will support GGFRT,
you will present and explain three (3) internal IT strategies.
For Part 2 of your IT Strategic Plan, you provided at least one
(1) example of an internal IT strategy. Identify your internal IT
strategy from the ITSP #2 assignment, then add two (2) more
internal IT strategies, so that you have a total of three (3).
Describe each of the three strategies, identify if they address
people, process or technology and explain how they will help
improve the organization’s effectiveness. Refer to the
“Creating a Future Vision for the Chief Information Officer”
from Week 2 for an explanation of internal and external
(business-enabling) IT strategies.
. An IT strategy is not the accomplishment of a business
objective as that has a business, not IT focus.
Please use the following table, copying/pasting it into your
assignment (add lines if needed):
Internal IT Strategy/Description
People, Process, or Technology (state which one or more is
applicable)
Explanation of how this IT Strategy will Help Improve the
Organization’s Effectiveness
this section.
or developing/acquiring new technology to meet these various
mandates (only one would be chosen from the business strategic

objective from ITSP #1).
Technology
By updating the Finance/Accounting System to Precise
Financials (to meet SOX requirements), updating current or
developing a new Fleet Maintenance System, notification on
10K mandated vehicle safety checks will be timelier,
developing technology to capture driver hours, the company
will be more proactive in their scheduling of vehicles and
drivers in their operations which results in a more efficient day-
to-day operations.
4. – Use the information provided in the Case Study to draw an
organization chart depicting the current roles and
responsibilities of only the 25 IT Department personnel. You
may take some liberties in how you align the staff that is
described in the Case Study, but all IT staff positions or groups
must be included in the structure. Refer to course materials
for an example of an IT organization chart. You may use the
Shapes tool or the SmartArt tool to develop your organizational
hierarchy chart, or you may paste in your chart from another
drawing tool.
5. – Explain in a paragraph or two how a CIO Organization is
different from an IT Department. . Be sure to create a
transition from the previous section. This may be an area for
you to do some external research (a reference should be

provided for more credit).
6. – List and explain three (3) key services (personnel, sub-
departments of the CIO Organization) that need to be included
in your new CIO organizational structure. You may eliminate
functions or positions from your current organizational structure
if you believe it will improve your effectiveness and/or
efficiency; these should be explained. You should also add (and
explain) any functions that you will need in your new CIO
organization. Be sure these services are appropriate to your IT
strategies (section #3) and note how each relates in your
discussion.
Key Service
State IT Strategy (section #3) /Key Service’s Relationship to IT
Strategy
this section.
Addition to the IT staff of a Compliance Officer
or developing/acquiring new technology to meet those
mandates. By adding this position, it will oversee any
projects/personnel that would be involved on any projects where
compliance mandates are being implemented to ensure that all
mandate requirements are covered in the software.
7. – Briefly explain what changes you will make and why.
Draw an organization chart depicting your new CIO
organizational structure(Follow the guidelines for drawing the

organization chart given above for the current organization.)
8. – Your memo should include three (3) key milestones (tasks
or events) associated with accomplishing the changes that you
see are needed to change the IT Department into a CIO
organization. Each milestone should be briefly described (in a
sentence or two) and a target completion date should be shown.
In addition, for each milestone you should identify at least one
issue or concern you have with accomplishing it. One example
using a milestone not related to the organization might be: The
milestone is to consolidate all servers into a new data center by
February 2021. Some issues might be: (1) a secure data center
must be located, (2) it will require significant downtime for the
corporate servers, and (3) the initial cost will be high. An
example related to the case study is presented below. Consider
that the changes begin today; your milestones should be dated
in the future.
Key Milestone
Target Completion Date (list in chronologic order)
Issue(s)/Concerns Accomplishing the Milestone
this section.
Hiring of the Compliance Officer
October 31, 2020
Finding a person with the correct skill set with a thorough
understanding of both IT and the various agencies’ compliance
requirements may be difficult

9. – Provide an appropriate closing to your memo. It should
summarize some of the key points in the various sections as
well as include a statement or two of follow-up with the CFO.
Formatting Your Assignment
· Avoid quotation where possible by paraphrasing ideas and
findings from your sources into both your own words and
writing style. Changing a few words but including most of the
wording and structure from the original text of your sources is
not acceptable. Verbatim text directly from sources is not
acceptable, even if cited. The work of the ideas and the writing
needs to be your own. If you do use verbatim text, you must use
quotation marks even if you have cited the source.
· Formatting: 1” margins, 12-point Times New Roman font. Use
memo format for this assignment; you can find memo templates
in Word.
· In the CIO Memo assignment, you are preparing the document
based on the feedback from the second assignment and scoring
rubric. However, you don’t need to include Parts 1 and 2 in this
submission.
· Continue to use a title page from the ITSP #1 assignment that
includes: The company name, title of assignment, your name,
Course and Section number and date.
· Use outline format in the assignment instructions above, for
these sections:
1. Introduction and Purpose
2. Leadership Philosophy
a. Leadership Philosophy:
b. Management Style:
3. Internal IT Strategies

4. Current IT Department Structure
5. New CIO Organization
6. Key Services
7. New CIO Organization Structure
8. Key Milestones
9. Conclusion
· Write a short, concise paper: Use the recommendations
provided in each area for of response. It’s important to value .
· Content areas should be ; table entries should be .
· To : Move your cursor to the table, then click on the small
box that appears at the upper left corner of the table to highlight
the table; right click and COPY the table; put the cursor in your
paper where you want the table and right click and PASTE the
table.
· Ensure that each of the is preceded by an that explains what
is contained in the table (if required in that specific section), so
the reader understands why the table has been included.
1. Use at least two with citation and reference. Any course
content should be from the class reading content, not the
assignment instructions or case study itself. For information on
APA format, refer to Content>Course Resources>Writing
Resources.
· Use a for resources required for this assignment. Use APA
format for your reference page.
· Running headers are not required for this report; however,
please use page numbers.
· Compare your work to the below to be sure you have met
content and quality criteria.
· Submit your paper as a , or a document that can be read in
Word. Keep tables in Word format – do not paste in graphics.
· The format of the assignment must be completed in MS Office
Memo format. Use a template from Word to start this
assignment.
· Your submission should include
: Lastname_Firstname_CIO Memo

The "right" and "wrong" answers have to do with whether or not
you correctly incorporated the course concepts and vocabulary
from the course materials and addressed all parts of the
assignment. The organizational structure you propose is not as
important as that it makes sense in light of the course content
and the Case Study. Use the Rubric below to be sure you have
covered all aspects of the assignment.
GRADING RUBRIC:
Criterion
90-100%
Far Above Standards
80-89%
Above Standards
70-79%
Meets Standards
60-69%
Below Standards
< 60%
Well Below Standards
Total
Possible Points
Introduction and Purpose
5 Points
Introduction and purpose of the memo are clear and concise and
set the stage for the remainder of the memo; are clearly tied to
the Case Study; and demonstrate understanding of course
concepts, analysis and critical thinking.
4 Points
Introduction and purpose of the memo are clear and concise, set
the stage for the remainder of the memo, and are tied to the
Case Study.
3.5 Points

Introduction and purpose provide explanation of why the memo
is being written.
3 Points
Introduction and purpose may not be as clear, concise, or set the
stage for the remainder of the memo.
0-2 Points
Introduction and purpose are not provided, and/or are not
appropriate to the Case Study or provide too little information.
5
Leadership Philosophy
9-10 Points
CIO leadership philosophy and management style are well
defined with reference used to support explanation, explicitly
tied to the priorities and/or issues in the Case Study and lay the
foundation for the organizational structure proposed in the
memo.
8 Points
CIO leadership philosophy and management style are well
defined, are tied to the priorities and/or issues in the Case Study
and lay the foundation for the organizational structure proposed
in the memo.
7 Points
CIO leadership philosophy and management style are discussed
and are tied to the Case Study.
6 Points
CIO leadership philosophy and management style may be
partially defined and/or partially tied to the priorities and/or
issues in the Case Study.

0-5 Points
Leadership philosophy and management style are not included,
are clearly not tied to the Case Study, and/or provide too little
information.
10
Internal IT Strategies
9-10 Points
This section includes an effective and well-written introductory
paragraph that is applicable to the Case Study and the table that
follows. Three (3) internal IT strategies are presented, fully
described, and a full and convincing explanation given as to
how each will improve the organization’s effectiveness; IT
strategies are very appropriate for the Case Study. There is one
(1) identified strategy for each of: people, process, and
technology; demonstrates strong understanding of course
vocabulary and concepts, analysis, and critical thinking.
8 Points
This section includes an appropriate introductory paragraph that
is applicable to the Case Study and the table that follows. Three
(3) internal IT strategies are presented, fully described, and a
full and a good explanation given as to how each will improve
the organization’s effectiveness; IT strategies are appropriate
for the Case Study. There is one (1) identified strategy for each
of: people, process, and technology; demonstrates
understanding of course vocabulary and concepts.
7 Points
This section includes an introductory paragraph that applies to
the Case Study. Three (3) internal IT strategies are presented,
described and an explanation given as to how each will improve
the organization’s effectiveness; IT strategies are appropriate
for the Case Study. There is one (1) identified strategy for each
of: people, process, and technology.

6 Points
Fewer than three (3) internal IT strategies are presented;
descriptions and explanations are partially complete or accurate;
the table lacks an introduction; strategies are not appropriate for
the Case Study; and/or do not cover people, process, and
technology.
0-5 Points
Internal IT Strategies are not included and/or are not tied to the
Case Study; the table lacks an introduction and/or provides too
little information.
10
Current IT Department Structure
9-10 Points
A well-written introduction to this section is followed by an
organizational chart that includes all of the current positions
and groups of the IT staff and is highly relevant to the Case
Study. Organizational chart is very professionally presented,
uses a logical and easily understandable structure, and spelling
is correct.
8 Points
An appropriate introduction to this section is followed by an
organizational chart that includes all of the current positions
and groups of the IT staff and is relevant to the Case Study;
organizational chart is professionally presented, uses a logical
structure, and spelling is correct.
7 Points
An introduction to this section is followed by an organizational
chart that includes all of the current positions and groups of the
IT staff and is relevant to the Case Study; organizational chart
uses a logical structure, with very few spelling errors.
6 Points

The introduction is somewhat applicable or missing; the
organizational chart does not include all current positions and
groups of the IT staff; chart is not relevant to the Case Study;
chart does not use a logical structure and/or contains several
spelling errors.
0-5 Points
Current IT Department organization chart is not included or is
extremely poorly presented, contains many spelling errors,
and/or does not convey the information.
10
New CIO Organization
9-10 Points
Detailed explanation of the goals & responsibilities of an IT
Department and CIO Organization are clearly noted as well as
the differences them are well written and complete with
reference used to support explanation; discussion is tied to
previous sections and case study information with good
transition; demonstrates thorough understanding of course
vocabulary and concepts, analysis, and critical thinking.
8 Points
Explanation of the goals & responsibilities of an IT Department
and CIO Organization as well as the differences between them
are complete, well written and complete, and demonstrate a
good understanding of course vocabulary and concepts, analysis
and critical thinking. A smooth transition ties this section to
previous sections including integration of case study
information.
7 Points
An explanation of the goals & responsibilities of an IT
Department and CIO Organization as well as the differences
between them are provided. Transition from previous sections
is provided. Some discussion of case study information was
provided.

6 Points
Explanation of the goals & responsibilities of an IT Department
and CIO Organization as well as the differences between them
may not be accurate or complete; transition may be missing or
ineffective. Minimal to no discussion of case study information
was provided.
0-5 Points
Explanation of the goals and responsibilities of an IT
Department and CIO Organization as well as the differences
between an IT them are not included or extremely minimal in
content or accuracy; little effort shown.
10
Key Services
14-15 Points
Three (3) key services are listed and fully explained in detail,
including new services; elimination of functions or positions no
longer needed are convincingly explained; services are highly
appropriate to the IT Strategies provided above and are
applicable to the Case Study; relationship to the IT strategy is
thoroughly discussed; demonstrates strong understanding of
course vocabulary and concepts, analysis, and critical thinking.
12-13 Points
Three (3) key services are listed and fully explained, including
new services; elimination of functions or positions no longer
needed are explained well; services are appropriate to the IT
Strategies provided above and are applicable to the Case Study;
relationship to the IT strategy is clearly discussed; demonstrates
understanding of course vocabulary and concepts, analysis, and
critical thinking.
10-11 Points

Three (3) key services are listed and explained, including new
services; eliminated services are explained. All services are
appropriate to IT Strategies above; relationship to the IT
strategy is discussed.
9 Points
Fewer than three (3) key services are listed or explained and/or
explanations are incomplete and/or eliminated functions are not
explained and/or services are not appropriate to IT Strategies
above and/or may not be applicable to the Case Study.
0-8 Points
Key Services are not included, or are too few and incompletely
explained, and/or are not at all appropriate to the IT Strategies
above and/or the Case Study.
15
New CIO Organization Structure
9-10 Points
Explanation of organizational changes is complete, well
justified and explicitly tied to the Case Study. The chart of the
new organization clearly includes the key services listed above
and is professionally presented using a logical and easily
understandable structure, with correct spelling.
8 Points
Explanation of organizational changes is complete and tied to
the Case Study. The chart of the new organization clearly
includes the key services listed above and is professionally
presented using a logical structure, with correct spelling.
7 Points
Explanation of organizational changes is provided with
rationale for each. Chart of new organization includes all key
services listed above and uses a logical structure, with very few
spelling errors.
6 Points

Explanation of organizational changes is inadequate or
incomplete and/or partially justified; chart of new organization
chart does not include all key services listed above and/or chart
does not use a logical structure and/or contains several spelling
errors.
0-5 Points
Explanation of organizational changes is missing or incomplete;
chart of new organization is not included or is extremely poorly
presented, contains many spelling errors, and/or does not
convey the information.
10
Key Milestones
9-10 Points
Three (3) key milestones (tasks or events) are listed, fully
described, and have reasonable target dates and are presented in
chronological order; more than one issue or concern is provided
for each. Milestones are relevant to the changes that need to be
made, as discussed in the memo, are clearly tied to the Case
Study, and demonstrate understanding of course vocabulary and
concepts and critical thinking.
8 Points
Three (3) key milestones (tasks or events) are listed, fully
described, and have reasonable target dates and are presented in
chronological order; more than one issue or concern is provided
for some milestones. Milestones are relevant to the changes
that need to be made, as discussed in the memo, and are
relevant to the Case Study.
7 Points
Three (3) key milestones (tasks or events) associated with
accomplishing the organizational changes are listed, briefly
described, and show a target completion date and are listed in
chronological order. For each milestone, at least one issue or

concern is presented.
6 Points
Fewer than three (3) key milestones (tasks or events) are listed
and described; target dates are missing or are not reasonable or
not presented in chronological order; at least one issue or
concern is not provided for each and/or milestones are not
relevant to the changes that need to be made or to the Case
Study.
0-5 Points
Key Milestones, descriptions, target dates, and/or issues and
concerns are missing or incomplete.
10
Conclusion
5 Points
The closing section of the memo is appropriate, relevant,
effective, and meaningful.
4 Points
The closing section of the memo is appropriate and relevant.
3.5 Points
The closing section of the memo is relevant.
3 Points
The closing section of the memo is somewhat effective and/or
relevant.
0-2 Points
The closing section is extremely incomplete or not included.
5
External Research
5 Points
Two (2) or more sources other than the class materials are

incorporated, are substantive, and are used effectively. Sources
used are relevant and timely, contribute to the analysis, and
support conclusions. References are appropriately incorpor ated
and cited using APA style.
4 Points
At least one (1) source other than the class materials is
incorporated and used effectively. Source(s) are relevant and
contribute to the analysis. References are appropriately
incorporated and cited using APA style.
3.5 Points
At least one (1) source other than the class materials is used and
properly incorporated into the text. Reference is cited using
APA style.
3 Points
A source other than the class materials may be used, but is not
properly incorporated in-text, and/or is not relevant or timely
and/or APA style for references and citations is not followed.
0-2 Points
No external research is incorporated or reference listed is not
cited within text.
5
Memo
Format
9-10 Points
Memo format is used and content is very well organized;
appropriate transitions are included from one section to the
next; correct sentence structure, grammar, and spelling is used;
presented in a professional format; uses sophisticated writing
and demonstrates understanding of course concepts and
vocabulary.
8 Points

Memo format is used and reflects effective organization;
appropriate transitions are included from one section to the
next; correct sentence structure, grammar, and spelling are
used; presented in a professional format.
7 Points
Memo has some organization; may have some errors in sentence
structure, grammar, and spelling.
6 Points
Memo format is somewhat followed; is not well organized; does
not use appropriate transitions; and/or does not use correct
sentence structure, grammar, and spelling.
0-5 Points
Report is extremely poorly written, has many grammar and/or
spelling errors, or does not convey the information.
10
TOTAL
Possible Points
100
Winter, 2021

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