OpenSpan

9 Seguidores

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.

contact center contact centre (business) desktop automation customer service; agile technology; process adhere customer experience call centre robotic desktop automation robotic automation desktop analytics operational efficiency customer service call center software automation boost productivity automations robotic call enterprise strategy donna fluss anna convery saas christmas and holiday season customer retention infographic customer satisfaction customer relationship management bruce temkin presentation webinar speech analytics workforce optimization bpm wfm speech technology wfo workforce management quality monitoring

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DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience

Hace 10 años • 692 Visualizaciones

The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin

Hace 10 años • 286 Visualizaciones

OpenSpan

Presentaciones

DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience

The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin

Aligning Desktop Analytics to Drive Enterprise Performance

Engage Employees to Better Serve Your Customers

Webinar: Explore the World of Robotic Automation:

The Light Bulb Moment – Learning to-identify-robotic-automation-opportunities

Webinar robotic-automation-webinar-roi

Documentos

Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!

Infografías

Contact Center Workflows Need Improvement