Jean Phillip Mercier Durand

Tijuana Area, Mexico Mexico

Chief Operating Officer | Business Management | IT Expert

Energy / Oil

• Senior Executive with 21 years of overall experience in retail, franchising, retail and service industries. • 15 years of experience as COO / Operations Director, managing multi-Unit businesses. • P&L Analysis / Expense Control. • Excellence initiatives while enhancing performance, improving quality, reducing costs, and generating sustainable revenues. • Business analytics expert in data management a modeling, Statistics expert, Software development and IT implementation responsibilities. • Have led teams of up to 12 direct reports with over 1300 indirect reports. • Customer Service passionate. • Performed duties as takeover, due diligences, high impa