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Santhanaram Jayaram

Social Meda Platforms are a resourceful tool in reaching out to the pass

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Experts say that getting a new customer is five times more costly compared to maintaining an existing customer. The main reason is that they know and they trust you.They know your products and services.They trust and value the relationship they have with you through their actions of buy-ins and transactions.Therefore if the promise is compromised, organizations have to work harder to recover the service. Service recovery is a positive approach to complaint handling.The heart of the service recovery framework will be identifying and addressing the problem or concern early, crafting out a suitable solution or alternative recommendation empathetically and taking the necessary action measures promptly.

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Positive Impact of Service recovery

Singapore laughter coach - Career talk at St Joseph's Institution

Choices we make

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How the various types communicate

Excellent customer service

Steps to manage challenging customers

Emotion coaching

Deliver a responsive user friendly service consistently

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A "Fun Committee" can organize social events and random fun activities for employees to help relieve stress. Let's look at some other things can be done to make work fun. 24 Ways to make work fun #1 Establish a Fun Committee first and foremost #2 Create contests or challenges for employees #3 Nothing gets employees more motivated than a competition! #4 Encourage spontaneity on the job #5 When done within reason, this can be a great way to relieve pressure. #6 Hold casual or informal meetings outside when the weather is nice #7 Create a humor board #8 Encourage employees to post humorous cartoons or other funny things #9 Have a pizza party #10 Have employees bring in pictures of themselves in as children and guess who people are! #11 Give employees funny glasses and have them put them on during small meetings #12 Hold a potluck or food event #13 Have a decorate your cubicle day or week #14 Celebrate birthdays once a month with cookies or cakes #15 Have a donut day #16 Send out appreciation cards with little candies #17 Have a team barbeque #18 Have a bake sale #19 Have a craft sale for charity #20 Sponsor an indoor mini golf challenge #21 Have a guess how many penny jar or jelly bean jar #22 Give people incentives and sponsor contests with a prize of leaving early or being able to come in late! #23 Give away company promotional items #24 Have team outings at a park or other relaxing venue

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Laugh & Let It Go Many of us have heard the saying, “laughter is the best medicine”, and in many cases, this statement continues to stand true. When faced with a difficult situation, attempt to recall what you did to manage it if you have experienced a similar situation before. Try to twist, run and squeeze the situation in every way until you are able to find something amusing about it. Although not every situation can be humorous, there are many areas in life in which one can appreciate the importance of laughter and its effects.

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