2. SWOT ACADEMY 2
Office Etiquette
What are etiquette?
Why its necessary to
follow them?
What are the factors that affects
the behavior of the employees?
Classify these factors as internal
and external.
3. SWOT ACADEMY 3
Office Etiquette
Topics to Consider
Etiquette Basics
Professional Appearance
Office Etiquette
Basics of Time Management
Useful Tips : Better yourself!
5. SWOT ACADEMY 5
Office Etiquette
Etiquette Basics
Creating a positive image
Behavior
Exhibit a positive attitude and
pleasant demeanor.
Use a firm handshake.
Maintain good eye contact.
Appropriate introductions.
Rise when you are introducing
someone or you are being introduced.
Show a healthy respect for
colleague’s experience and expertise.
9. SWOT ACADEMY 9
Office Etiquette
Professional Appearance- Yes
Shirts, Trousers, Dress, Accessories
Tie ,Suits ,Shoes Jewellery, Make up
10. SWOT ACADEMY 10
Office Etiquette
What is expected from you?
Exhibit a positive attitude and know
what your role will be on the team –
How can I best assist?
Inquire about the proper way to
respond to co-workers, supervisors,
clients ( Business letter head, phone
call etc.)
Attending a meeting
Come prepared and Listen carefully
Be concise and articulate when
speaking
Show respect
12. SWOT ACADEMY 12
Office Etiquette
Communication- Telephone
Use appropriate tone of voice
Maintain a positive attitude
Remove slang terms and use good
listening skills
Take complete phone messages
(name, date, time, reason for calling,
where they can be reached)
Cell phone – TURN IT OFF
13. SWOT ACADEMY 13
Office Etiquette
Communication- Email
Make subject line specific
Reply to a question- copy question
into your email and then provide your
response
Follow standard writing guidelines -
business letter format as a
professional courtesy
Keep it short and concise
Include your name and contact
information. Nothing is confidential
when sent electronically
14. SWOT ACADEMY 14
Office Etiquette
Obstacles to effective time
management
Too Many Things
at a Time
Un-Appropriate
Schedule of Time
Interruptions
Stress and Fatigue
Unclear Objectives
Disorganization
Inability to say NO
15. SWOT ACADEMY 15
Office Etiquette
Time Management
Do
Delegate
Address the urgent
Accomplish what you can early
Attach deadlines to things you delay
16. SWOT ACADEMY 16
Office Etiquette
Employees Are Bothered by Co-
workers Who
Don’t acknowledge you unless you
speak to them directly
Flirt with coworkers, vendors or
customers
Wear too much perfume or after-
shave
Drop in on you while you are working
and don’t ask if it’s okay to interrupt
Habitually arrive late at meetings
Better Your Self
17. SWOT ACADEMY 17
Office Etiquette
Employees Are Bothered by Co-
workers Who
Have outbursts of anger or yell and
curse
Are too “touchy feely”
Borrow things but forget to return
them
Don’t say “thank you”
Don’t return phone calls
Gossip
Better Your Self
18. SWOT ACADEMY 18
Office Etiquette
How to maintain good
interpersonal relations
Show respect for the opinions
Avoid arguments
Admit your mistakes quickly
Begin in a friendly way
See the other side of the coin
Be reasonable in your request
Express yourself firmly and directly to
specific individuals
Be honest about your feelings
Better Your Self
19. SWOT ACADEMY 19
Office Etiquette
Better Your Self
Use active listening
skills to ensure that
you hear and
understand other’s
positions and
perceptions.
Make self
development plans
Try New
Things
Be Assertive
Make sure that good
relationships are the
first priority
20. SWOT ACADEMY 20
SWOT Academy
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