1. SWOT ACADEMY 1
Office Etiquette

2. SWOT ACADEMY 2
Office Etiquette
What are etiquette?
 Why its necessary to
follow them?
 What are the factors that affects
the behavior of the employees?
 Classify these factors as internal
and external.

3. SWOT ACADEMY 3
Office Etiquette
 Topics to Consider
 Etiquette Basics
 Professional Appearance
 Office Etiquette
 Basics of Time Management
 Useful Tips : Better yourself!

4. SWOT ACADEMY 4
Office Etiquette
 Etiquette Basics
 Creating a positive image

5. SWOT ACADEMY 5
Office Etiquette
Etiquette Basics
Creating a positive image
Behavior
 Exhibit a positive attitude and
pleasant demeanor.
 Use a firm handshake.
 Maintain good eye contact.
 Appropriate introductions.
 Rise when you are introducing
someone or you are being introduced.
 Show a healthy respect for
colleague’s experience and expertise.

6. SWOT ACADEMY 6
Office Etiquette
Etiquette Basics : Motivation

7. SWOT ACADEMY 7
Office Etiquette
Professional Appearance
Personal Hygiene

8. SWOT ACADEMY 8
Office Etiquette
Professional Appearance- No

9. SWOT ACADEMY 9
Office Etiquette
Professional Appearance- Yes
 Shirts, Trousers, Dress, Accessories
 Tie ,Suits ,Shoes Jewellery, Make up

10. SWOT ACADEMY 10
Office Etiquette
 What is expected from you?
 Exhibit a positive attitude and know
what your role will be on the team –
How can I best assist?
 Inquire about the proper way to
respond to co-workers, supervisors,
clients ( Business letter head, phone
call etc.)
 Attending a meeting
 Come prepared and Listen carefully
 Be concise and articulate when
speaking
 Show respect

11. SWOT ACADEMY 11
Office Etiquette
Communication- Active Listening

12. SWOT ACADEMY 12
Office Etiquette
 Communication- Telephone
 Use appropriate tone of voice
 Maintain a positive attitude
 Remove slang terms and use good
listening skills
 Take complete phone messages
(name, date, time, reason for calling,
where they can be reached)
 Cell phone – TURN IT OFF

13. SWOT ACADEMY 13
Office Etiquette
 Communication- Email
 Make subject line specific
 Reply to a question- copy question
into your email and then provide your
response
 Follow standard writing guidelines -
business letter format as a
professional courtesy
 Keep it short and concise
 Include your name and contact
information. Nothing is confidential
when sent electronically

14. SWOT ACADEMY 14
Office Etiquette
Obstacles to effective time
management
Too Many Things
at a Time
Un-Appropriate
Schedule of Time
Interruptions
Stress and Fatigue
Unclear Objectives
Disorganization
Inability to say NO

15. SWOT ACADEMY 15
Office Etiquette
 Time Management
 Do
 Delegate
 Address the urgent
 Accomplish what you can early
 Attach deadlines to things you delay

16. SWOT ACADEMY 16
Office Etiquette
 Employees Are Bothered by Co-
workers Who
 Don’t acknowledge you unless you
speak to them directly
 Flirt with coworkers, vendors or
customers
 Wear too much perfume or after-
shave
 Drop in on you while you are working
and don’t ask if it’s okay to interrupt
 Habitually arrive late at meetings
Better Your Self

17. SWOT ACADEMY 17
Office Etiquette
 Employees Are Bothered by Co-
workers Who
 Have outbursts of anger or yell and
curse
 Are too “touchy feely”
 Borrow things but forget to return
them
 Don’t say “thank you”
 Don’t return phone calls
 Gossip
Better Your Self

18. SWOT ACADEMY 18
Office Etiquette
 How to maintain good
interpersonal relations
 Show respect for the opinions
 Avoid arguments
 Admit your mistakes quickly
 Begin in a friendly way
 See the other side of the coin
 Be reasonable in your request
 Express yourself firmly and directly to
specific individuals
 Be honest about your feelings
Better Your Self

19. SWOT ACADEMY 19
Office Etiquette
Better Your Self
Use active listening
skills to ensure that
you hear and
understand other’s
positions and
perceptions.
Make self
development plans
Try New
Things
Be Assertive
Make sure that good
relationships are the
first priority

20. SWOT ACADEMY 20
SWOT Academy
 Thank You !!
 swotacademy@gmail.com
 www.facebook.com/swot.academy