The document discusses observations from testing a cheese grater with users. The observations note that users had trouble holding the grater, were displeased scraping grated cheese, and felt the grating surface was too small for the cheese they typically use. It also discusses the importance of user testing to understand user needs and problems with a design.
8. “Sales are terrible, I need you to find out why.
Maybe we should add a touch screen.”
mr. executive:
9. “Here’s a novel idea: why don’t we talk to our
user, watch how they use it, and find out why
they don’t like it.”
ux architect:
10. “I love the style, rock on.”
(as she snaps the guitar in half with a block of sharp cheddar)
ms. user:
11. observations:
• Trouble holding the grater.
• Displeased huff scraping grated cheese off of the cutting
board.
• “The grating surface is too small! The cheese I buy is like,
four times this big.”
14. I’ve been amazed at how often
those outside the discipline of
design assume that what designers
do is decoration. Good design is
problem solving.
JeffVeen