1. AN INTELLIGENT APPROACH TO
MANAGEMENT RECRUITING
www.retail-iQ.com

2. AN INTELLIGENT APPROACH TO MANAGEMENT RECRUITING
Office Locations
Washington DC ~ Philadelphia ~ Seattle ~ Richmond ~ New York ~ Greensboro
Retail-iQ’s founding partners envisioned a new breed of management
recruiting – a practice where the disciplines and processes of executive level
search are applied to recruiting outstanding talent at all levels of the
organization. To accomplish this, Retail-iQ begins each and every search
with the important (and very often neglected) first-step of understanding your
organization before developing position specifications and embarking upon
the search. Simply put, Retail-iQ is a more intelligent approach to
management recruiting aligned with your business strategy.
Retail-iQ ’s personalized and focused
approach provides you with a portfoli o of
qualified candidates,
not a pile of resumes.
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3. MAXIMIZING OPPORTUNITY
In today’s competitive climate, the importance of leveraging talent around
strategy has never been more essential. We don’t think it makes sense if a search
practice doesn’t understand business – especially yours. That’s why
understanding organizational structure and strategy is a key component of
Retail-iQ’s search practice. Each managing director at Retail-iQ has solid
business experience and expertise and can provide business insight throughout
the search process. Retail-iQ won’t leave you hanging alone when it comes to
understanding your business needs.
Retail-iQ ’s seasoned business
professi onals won’t make you
feel li ke you ’re flying solo when
it comes to understanding
your business needs.
Insight
www.retail-iQ.com
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4. RAISING THE BAR IN MANAGEMENT RECRUITING
Retail-iQ is a specialized management search firm focusing on filling
management positions utilizing high-level search practices. The managing
directors at Retail-iQ are seasoned business executives who not only
recognize and work with exceptional talent, but who understand business
operations first-hand – and know what it takes to succeed in today’s
competitive marketplace.
Retail-iQ’s search professionals work with your team throughout the
recruiting process. You can expect personalized communication with
detailed follow-up. From identifying and presenting qualified individuals, to
negotiating the final offer, Retail-iQ is committed to working with your
business each step of the way.
At Retail-iQ, our
success is measured by our
client ’s satisfaction,
not simply by the number of
billable clients.
Excellence
www.retail-iQ.com
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5. WORKING WITH INTEGRITY
Selecting the right individual for the right position is paramount to the success of
any organization. Finding that person demands professionalism, experience, and
the utmost integrity. Retail-iQ was founded on the underlying principle that all
productive relationships must be built on trust. When you work with our firm, you
can be assured we will deliver on our promises and uphold client confidentiality.
We know that the long-term health of our business is only as good as our
reputation.
We believe the foundation of all
successful long-term relationships
is based on trust.
Integrity
www.retail-iQ.com
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6. KEY REASONS WHY COMPANIES WORK WITH SEARCH FIRMS
When you retail Retail-iQ, you will work with senior
level search professionals throughout the recruiting
process. From identifying and presenting qualified
individuals to negotiating the final offer, Retail-iQ is
committed to working closely with you each step of
the way. You can expect professionalism, experience,
confidentiality, and the utmost integrity during each
and every search. Our goal is to be a trusted partner
in building an exceptional team.
Additional benefits of
working with Retail-iQ
Reason #1
TO HAVE ACCESS
TO TOP TALENT WHO
WILL DRIVE THE
FUTURE SUCCESS
OF YOUR COMPANY
TO COMPARE
INTERNAL
CANDIDATES
AGAINST THOSE IN
THE MARKETPLACE
Reason #2
TO HELP ENSURE
CANDIDATES ARE
ADEQUATELY
QUALIFIED
AND THAT THE
TALENT
POOL HAS BEEN
CAREFULLY
EXAMINED
Reason #3
TO LESS EN THE
BURDEN ON
INTERNAL PERSONNEL
AND TO SAVE TIME
Reason #4
www.retail-iQ.com
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7. OurClients
OUR CLIENTS
www.retail-iQ.com
Our national reach and business acumen, coupled with our commitment to service, has
made Retail-iQ the search firm of choice for retailers, wholesalers, distributors, brokers,
manufacturers, and third-party providers needing great talent. We believe in excellence
and strive to exceed our clients’ expectations with each and every engagement.
We have placed hundreds of executives with our clients in varied industries where top
talent is required at mid to C-level roles within each Client.
A Sampling of the Industries We Serve Include:
• Supermarket
• Pharmacy / Drug Stores
• Wholesale
• Distributors
• Manufacturing
• Mass
• CPG Brokers
• Convenience
• Dollar/Discount
• Pet
• Household
• Sporting Goods
• Office
• Natural/Organic
• Foodservice
• Club/Warehouse
• Toys/Hobbies
• Automotive
• 3rd Party Providers
• Apparel
• Consulting
• Consumer Electronics
• Home Furnishing
• Hospitality / Travel
• Investment Banking
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8. OurEngagements
Executive Management
• Board of Directors
• President
• CEO
• COO
• General Manager
• EVP
• CAO
• EVP Real Estate
• SVP
Foodservice / Hospitality
• SVP Operations
• VP Logistics
• VP Purchasing
• Director of Sales
• Director Foodservice
Retail
• SVP Merchandising
• VP Merchandising
• Division President
• EVP / Finance
• VP Operations
• Regional VP Store Operations
• SVP Labor Relations
• VP Human Resources
• SVP Perishables
• VP Grocery Strategy
• VP Real Estate
• Director Advertising / Marketing
• Director Produce
• Director Quality Assurance
• Loss Prevention Div Manager
• Category Manager
• District Manager
Wholesale
• SVP Fac/Maint/Eng/Constr
• VP Distribution
• Director of Product Innovation
• Director of Bakery
• Senior Brand Manager
• Customer Segment Manager
• Product Development Manager
• Brand Managers
Manufacturing
• CEO
• COO
• VP Human Resources
• VP Worldwide Sales
• VP Sales Marketing-Channel
• VP Sales - National
• Director of Sales
• Regional Sales Manager
• Director of Marketing
• VP Manufacturing
• VP Business Performance
• VP Distribution/Transportation
Finance / Banking
• CFO
• VP Tax
• Assistant Controller
• SVP Marketing
• VP e-Commerce
• SVP Corp. Communications
• VP Internet Content
Human Resources
• SVP Labor Relations
• VP Human Resources
• Regional HR VP
• Loss Prevention Division Manager
www.retail-iQ.com
A sampling of Our Engagements Include:
OUR ENGAGEMENTS
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9. OUR 9 STEP APPROACH TO TALENT SELECTION
 On-site client visit in order to profile business
activity, objectives and goals, and to understand
company background and history.
 Advise client on recruiting process, time frame,
current compensation trends and relevant market
information.
Initial ConsultationSTEP 1
 Review client’s market and competitors.
 Gather information on specific positions and titles to source and outline background and experience
required.
 Establish compensation, benefit and relocation programs.
 Prepare position description for use with candidates, assemble Project Team and brief of the
engagement.
Define the Search StrategySTEP 2
www.retail-iQ.com
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10. OUR 9 STEP APPROACH TO TALENT SELECTION
 Identify prospective candidates utilizing industry relationships, networks, professional associations,
internal and external data banks and direct recruiting.
 Conduct comprehensive telephone interviews with selected candidates to determine qualifications
as well as “testing” for counter-offer tendencies and willingness to pursue the opportunity.
 Assess prospective candidates utilizing behavioral-based interviewing techniques.
 Evaluate candidate qualifications, industry knowledge, experience, interpersonal skills, motivations
and behavioral traits.
Identify and Screen CandidatesSTEP 3
 A short list for discussion with the Client is initially developed.
 The Client is provided with a candidate package that includes resumes, supplemental profiles
(salary history, direct reports, reasons for career moves, non-compete issues, relocation
considerations, etc.) of each candidate submitted for the job.
Submit Candidates for Client InterviewSTEP 4
www.retail-iQ.com
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11. OUR 9 STEP APPROACH TO TALENT SELECTION
 Facilitated debriefing discussion with Client interviewing team
and follow-up with candidate to discuss the interview.
Post-Interview DiscussionsSTEP 5
 References are conducted utilizing industry relationships and networks.
 Assist client in development and presentation of competitive compensation package.
Reference Checks/Structure OfferSTEPS 6-7
 Upon acceptance, Retail-iQ will assist the candidate with preparation of resignation letter to help avoid
counter-offer issues when candidate exits his/her current position
Candidate Acceptance and Exit CoachingSTEP 8
 Retail-iQ will follow-up with the candidate through their start date and then with both the company and
the candidate after 30, 90, and 180 days.
Post-Hire Follow-UpSTEP 9
www.retail-iQ.com
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12. FEE STRUCTURE IS BUILT UPON ACHIEVED MILESTONES
RETAINER #1
The first retainer installment is billed at the start of the
engagement and equals 1/3rd of the total fee.
RETAINER #2
The second retainer of 1/3rd is billed once the client
begins interviewing candidates presented by Retail-iQ.
RETAINER #3
The third and final retainer (1/3rd of the total fee) is
submitted after the candidate has accepted the
position and a start date has been agreed upon.
Our Guarantee
We guarantee each candidate placement for six months from the start date. If the employee
leaves your company for any reason during the first six months, we’ll conduct a replacement
search at no cost other than the direct expenses outlined in our search agreement. Additionally,
Retail-iQ will keep your company off limits for future candidate sourcing for a period of one year
form the date of the last invoice.
Unlike other
retained firms, our
fees are generated
by achieved
milestones, not by
calendar dates
www.retail-iQ.com
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13. Leadership
RETAIL-IQ DIVISION PRESIDENT
Tom Smith leads Retail-iQ as Division President following a successful career with
one of the nation’s largest food retailers. Tom’s encompassing leadership roles in
the supermarket, wholesale and drug industries, along with his previous
experience in the search industry, offers an outstanding combination of retail
expertise and understanding of talent acquisition.
Tom’s focus and success over the past 15 years has been in re-engineering multi-
billion dollar corporate brand programs. Prior to his 15+ years I evolving
leadership roles in the retail industry, Tom spent 10 years in the search industry
recruiting senior level executives for all disciplines, including marketing, sales,
purchasing, merchandising, operations, etc., for premier companies across the
United States.
As Division President with Retail-iQ, Tom and his team deliver the best talent
available to their clients.
TOM SMITH
DIVISION PRESIDENT
12011LeeJacksonmemorialHwy
Suite 301
Fairfax, Virginia 22033
Office 703.537.0877
Cell 703.859.6235
Tsmith@Retail-iQ.com
www.retail-iQ.com
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14. Founders COMPANY FOUNDERS
William (Bill) Reffett founded Retail-iQ with Gary Preston after a notable venture
together building Preston|Reffett – a successful executive search practice
operating across North America today. Previously, Bill worked more than 10 years
developing a reputable search practice, Reffett & Associates. Bill’s firm
successfully identified and placed key executive leaders for premier retailers
across the United States.
Prior to establishing Reffett & Associates, Bill was vice president and partner with
Korn/Ferry International. Before becoming a search consultant, Bill Reffett was SVP
of human resources for Grand Union – a major East Coast food retailer. In his
human resources role, he supervised executive development, training, recruiting,
and labor relations. Prior to joining Grand Union, Bill held key executive
leadership positions in human resources and operations for Frederick and
Nelson.
Bill received his Bachelor of Science in engineering from West Point Military
Academy and his law degree from Capital University. He is also a graduate of the
U.S. Army War College and served five years as an army officer. He currently
serves on the Boards of several local Seattle non-profit organizations and is an
adjunct professor for a Texas-based University.
Gary Preston entered the search and consulting arena from his position as business
transformation officer and chief information officer for one of the world’s largest food
retailers. In his evolving roles, he has re-engineered a $250-million IT operation, founded a cutting-edge
indirect spend management sourcing company, led successful business units with direct P&L responsibility and
held the position of executive human resources officer for more than a decade.
A maverick in orchestrating business strategy and organizing talent around it, Gary speaks often on the topic of
leadership and how executives derail. He has also served as executive coach for emerging leaders, and is
active on boards of both public and privately held companies. He is a college graduate with his Masters of
Science in Human Resources from Ohio State University.
www.retail-iQ.com
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15. OFFICE LOCATIONS
Gary Preston
Managing Partner
79 North Broad Street
2nd Floor
Doylestown, PA 18901
215.489.9055 DIRECT
267.377.0651 CELL
gpreston@retail-iq.com
Main Office Locations
Bill Reffett
Managing Partner
10900 NE 4th Street
Suite 2300
Bellevue, WA 98004
425.637.2993 DIRECT
206.972.5420 CELL
wreffett@retail-iq.com
Tom Smith
Division President
12011 Lee Jackson Mem. Hwy
Suite 301
Fairfax, VA 22033
703.537.0877 DIRECT
703.859.6235 CELL
tsmith@retail-iq.com
Affiliate Offices
Richmond, VA
•
Greensboro, NC
•
New York, NY
www.retail-iQ.com
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