2. +
Six Steps of the Communication
Process
Step 1
Identify Target Audience
Step 2
Determine
Communication Objective
Step 3
Develop Media Plan
Step 4
Create the Message
Step 5
Execute the Campaign
Step 6
Evaluate the Effectiveness
of the Campaign
4. + Exploring the Levers Across the
Relationship Stages
Awareness
Television, iTV
Magazines and newspapers
Radio
Yellow pages
Billboards / outdoor
l
l
l
l
l
Exploratory /
Expansion
l
l
l
Commitment
Television, iTV
Magazines and newspapers
Radio
l
l
l
l
l
l
l
Banner ads
Search engines
Listings
Classifieds
E-mail
l
Direct mail
Telemarketing
l
l
Rich media ads and dynamic ad
placement
Website
l
Website
Personalized pages
l
Permission e-mail
l
Permission direct mail
l
Customer service
l
l
E-mail
Public relations
l
Sales force
l
Direct mail
Telemarketing
l
l
Customer service
l
l
Sales force
Dissolution
l
Sales force
Terminate marketing
6. Advertising Objectives
• Specific Communication Task
• Accomplished with a Specific Target Audience
• During a Specific Period of Time
Informative Advertising
Persuasive Advertising
Build Primary Demand
Build Selective Demand
Reminder Advertising
Keeps Consumers Thinking
About a Product.
TKV
21. AIDA
Advertisers should seek :
Ø A – Increase Awareness
Ø I – Create Interest
Ø D – Develop a desire
Ø A – Actions that Encourage customers to buy
Advertising seeks to move potential buyers through these
stages .
27. Blackberry down to
3rd in Indonesia
(www.techinasia.com, Dec 16, 2013)
Blackberry down to third place in Indonesia, beaten by rising star Smartfren.
Samsung’s sales were miles away from its competitors with 1.054 million units
sold.
Runner-up Smartfren Andromax sold 339,000 phones while Blackberry sold
330,000 units.
Fourth position goes to Lenovo, which managed to sell 311,000 phones.
Other phone brands making it into the top 10 are Evercoss, Sony, Mito, Apple,
Nokia and LG.
28. The Advertising Campaign
› When developing a marketing communication
strategy, you do not restrict your plan to just
advertising
› Many things are also done such as direct
mailing, PR, special events, radio, media (incl.
unconventional media)
30. Advertising Evaluation
Advertising Program Evaluation
Communication Effects
Is the advertisement
meeting the specific
communication objective?
TKV
Sales Effects
(to the extent possible)
Is the Ad Increasing Sales?
31. Main Parties involved in Advertising
Facilitating Organizations
Regulatory Organizations
Advertising
Agency
Government
ADVERTISER
Competitions
Media
Research
supplies
Markets and Consumer Behavior