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Author, speaker, consultant, trainer and coach based in London, UK. Leading on distributed diversity and communication clarity in complex contexts. I'm a freelance facilitator, coach and trainer - mostly working over the internet. Not long ago I facilitated what was probably the world's first "video unconference" in which 150 people self-organised to talk about the things that mattered to them. Mostly, though, I help members of diverse networks to understand each other and to feel understood, so that creativity, collaboration and innovation can flourish. I often work with distributed teams. My focus is on what others regard as the "soft" stuff, because once people are talking, they'll...