3. The NHS is massive £96,6 billion total spend 2009/10 Over 1 million patients every 36h 1,368,693 NHS employees
4. One but many 172 Acute Trusts 152 Primary Care Trusts 74 Mental Health Trusts 12 Ambulance Trusts 10 Strategic Health Authorities 10,500 GP practices in the UK
8. However… “The government has set itself the aim of a ‘patient-led NHS’. But our health services still have a long way to go before we can say that they are really putting patients first. Being an NHS patient is still too often a frustrating experience.” Healthcare Commission, 2005
10. NHS challenges Rethink the way they do things Sharewhat we know Find innovative approaches to increase quality and productivity whilst reducing costs
12. What we do We support the NHS to transform healthcare
13. Where we sit NHS DH GP GP GP GP GP GP Trusts SHAs NHSi
14. We design to reach out Processes | Developing new approaches Products | Supporting you to innovate Programmes | Building capability to innovate
15. What we have done Established for nearly 4 years Working with 94% of NHS organisations More than 100 products or programmes We work with the experts
16. How we work www.institute.nhs.uk| Assisting the NHS in transforming healthcare
17. Design-led A creative method of problem solving Designed to help our staff break away from traditional mindsets and think in a fresh, creative way about developing solutions for health and social care
30. A toolkit To help NHS staff experience different user perspectives and see the value user centred research can bring. Observation for understanding. Observation for inspiration.
31. Observation, why? People do not always do what they say they do, what they think they do, what you think they do, and they cannot always tell you what they need. Surveys are not enough!
33. A capability building programme Equipping NHS staff with the skills to innovate their services and to create sustainable solutions to healthcare challenges
34. Learn How to take a creative approach to problem solving and how to apply innovation tools and techniques
35. Thank you. Julia Schaeper| julia.schaeper@institute.nhs.uk www.institute.nhs.uk