1. Pilot TELC /Buchan NH Safe Food Handling
Test run Thursday 5th September 1pm
• Set up room for best quality viewing and listening and had
another practice run with new camera and microphones.
• Registered with Jabber used the program between the 3 of
us to test our accounts
We Identified that due to our internet connection and up to
date IT equipment we were able to use the program and
connect without any difficulties.
We required our IT technical support
Robyn Cummings to iron out some of
the problems and what we needed to
successfully conduct the course.
Malcolm joined the team at Buchan for a trial run
We created a flyer to promote the class to local residents and
advertised the class in our Neighbourhood House Newsletter
delivered to all households in our region (220 copies) to also
access the demand for SFH in our region.

2. Pilot TELC /Buchan NH Safe Food Handling
Purchased camera microphone and lead $205.99
Jabber video conferencing was the program that needed to
connect to the TELC we found it used a great deal of internet
Junita Katt and Evelyn downloaded Jabber and video conferenced regular to test the software
Tests were made from The Buchan Neighbourhood House and individuals homes

3. Pilot TELC /Buchan NH Safe Food Handling
Problems during video conferencing Pilot
• The main problem that occurred when we
connected through the internet through video
conferencing was our Bandwidth Upload.
• Download low and upload is high so when we were
transmitting audio or visual that's when the
disconnection occurred
• Had to revert to face to face• Having someone sit at the computer during the
whole session
• Unable to interact with other students or tutor
online

4. Pilot TELC /Buchan NH Safe Food Handling
Some Concerns
• Duration of an online course 9am to 4pm is very
long
• Internet failure
• Back up required. BbC or tutor available at the
centre
• Course delivery not changed to suit online delivery.
• Bandwidth Issues
• Technical ability of Learn Locals
• Cost to Learn Locals
Some Positives
• Learners were keen to interact with screen
• Demonstrates the benefits of having a
professional join the class using the
technology
• Partnering pre-accredited with an accredited
training organisation
• Offers an opportunity for TAFE to develop a
blended learning model
• Time will allow for trouble shooting and
solving bandwidth issues
• Possibility of future partnerships with Learn
Local RTO,s and TELC
Lessons Learned
• Things can go wrong on the day no matter how good it
worked previously
• Connection and bandwidth issues must be addressed
• Always have a backup plan