The document discusses several trends affecting businesses, including shorter product lifecycles, leaner inventory, increased competition, ubiquitous connectivity, and a rushed environment. It notes that companies are risk-averse and need proof before projects are justified. It also discusses the increasing expectations for solutions to be contextual, location-aware, social, and intuitive like consumer products. The document advocates focusing on processes, context, and business velocity when making decisions.

1. © 2011 PSC Group, LLC

2. Technology Selection
Business Enablement
© 2011 PSC Group, LLC

3. We exist to help
others make
better decisions.
© 2011 PSC Group, LLC

4. © 2011 PSC Group, LLC

5. Businesses are
working with less
staff and are under
tremendous
pressure to be as
efficient as
possible… even as
activity increases.
© 2011 PSC Group, LLC

6. Product lifecycles
are ever shorter,
inventory is leaner,
competition drives
the need to
respond quicker.
Ubiquitous
connectivity and
lack of planning
foster a rushed
environment.
© 2011 PSC Group, LLC

7. Mistakes of over-
commoditizing are
showing signs of
pain, but the need
to obtain valued
products/services
at competitive
prices remain.
How many call
centers are moving
back to the US?
© 2011 PSC Group, LLC

8. Failure at a
business and
personal level is a
tremendous fear.
Companies are
risk-averse and
need overwhelming
proof before any
project is justified.
© 2011 PSC Group, LLC

9. Work is being done
at home, in the car,
at Starbucks, on
vacation. Reports
are being delivered
via iPhone and
SMS. Information
needs to be relative
to where I am and
what I’m doing for
it to be useful.
© 2011 PSC Group, LLC

10. There isn’t much
cost cutting left to
do. Even though
we are still not in
growth mode all
that is left to do is
prepare for it.
This is a HUGE
opportunity for
companies that
prepare in advance.
© 2011 PSC Group, LLC

11. People are jaded.
Nobody wants to
be sold anything.
People gravitate
toward pragmatic
and transparently
obvious solutions.
The days of the
sell-job are over.
It’s Joe Friday – just
the facts ma’am.
© 2011 PSC Group, LLC

12. People are jaded.
Nobody wants to
be sold anything.
People gravitate
toward pragmatic
and transparently
obvious solutions.
The days of the
sell-job are over.
It’s Joe Friday – just
the facts ma’am.
© 2011 PSC Group, LLC

13. It’s no longer
acceptable to
deliver something
that isn’t pretty or
polished. B2B &
internal apps. are
under Design and
Usability scrutiny.
Consumer products
are setting
expectations for
business solutions.
© 2011 PSC Group, LLC

14. When making
business decisions…
© 2011 PSC Group, LLC

15. © 2011 PSC Group, LLC

16. © 2011 PSC Group, LLC

17. Focus on Processes
Process – for Scale, Efficiency Agility
Context, Context, Context
Social, Location, Process, Environment, etc.
It’s all about TIME
Business Velocity + Half-Life of Information
Rampant Consumerism
Intuitive usability is no longer nice to have
© 2011 PSC Group, LLC

18. © 2011 PSC Group, LLC

19. Right TIME, Right PLACE, Right PERSON
Technology alone does not provide context
CONTEXT is the product of
Environment Information
© 2010 PSC Group, LLC
© 2011 PSC Group, LLC

20. v Process based projects are critical because they have
the best ROI and enable lasting change.
v Almost exclusively INVESTMENTS
If you meet these criteria
you have an
v Good candidates have three (3) characterisitcs
INVESTMENT GRADE
‣ improve EFFICIENCY – good ROI
PROJECT
‣ SCALE gracefully – sustainable improving ROI
‣ AGILITY in handling change – sustainable FIT
© 2011 PSC Group, LLC

21. Seems Logical…
but it’s just not that easy
2010
© 2011 PSC Group, LLC

22. Who’s doing this?
v Radio Media Statistics Aggregator: Using
OOXML to automatically generate documents to
lower the cost speed the process of delivering value
to clients.
v Specialty Lending Unit at a Large Bank:
Using DW and custom .NET solution to speed month-
end closing and easily add new products.
© 2011 PSC Group, LLC

23. v Location – Physical
v Social Networking
‣ GPS
‣ Relationship
‣ Proximity
‣ Impact/Exposure
‣ Inside/Outside
v Available Tools
v Location – Lifestyle
‣ UC, Headset, etc.
‣ Home, Work, Play
v Method of Interaction
v Business Process
‣ Laptop, Phone, etc.
© 2011 PSC Group, LLC

24. v Location – Physical
v Social Networking
‣ GPS
‣ Relationship
‣ Proximity
‣ Impact/Exposure
Which Context is Missing?
‣ Inside/Outside
v Available Tools
v Location – Lifestyle
‣ UC, Headset, etc.
‣ Home, Work, Play
v Method of Interaction
v Business Process
‣ Laptop, Phone, etc.
© 2011 PSC Group, LLC

25. © 2011 PSC Group, LLC

26. It’s all about
WISDOM
predicting the
KNOWLEDGE
Future
INFORMATION
The VELOCITY
Observing the Present
of Information is Increasing
processing the Past
© 2011 PSC Group, LLC

27. Who’s doing this?
© 2011 PSC Group, LLC

28. © 2011 PSC Group, LLC

29. © 2011 PSC Group, LLC

30. © 2011 PSC Group, LLC

31. © 2011 PSC Group, LLC

32. © 2011 PSC Group, LLC

33. Who’s doing this?
v B2B Services Organization: Using Open
Source , Agile and extensive UX to deliver customer
applications that are highly contextual and interactive.
v B2B Field Service Organization: Extensive
process and UX design to create the next generation
field-service business applications.
v Consumer Product Company: Using iPhone
application to provide a better product experience.
© 2011 PSC Group, LLC

34. © 2011 PSC Group, LLC

35. © 2011 PSC Group, LLC

36. OVERVIEW CIO Project Evaluator
If you wish to learn more about
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us:
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
PSC Group, LLC
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com
2009
WORKSHEET CIOprojeval.revA CIO Project Evaluator
What is this Project’s PROJECT NAME
Risk Profile? effective executives focus only on tasks that move their company forward;
everything else can wait!
10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-)
10 It helps grow the business 10 No supportive business sponsor
10x 10x
10 Is budgeted for success 10 Addresses a symptom not a cause
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x
5 It lowers business risk (interruption) 5 Requires cultural change for adoption
2x 2x
5 Does not require rollout or re-training 5 Duration stability of business process
1x 1x
Copies are available
2 It helps retain key employees/assets 2 Can not quantify success
2 Business process is well understood 2 Unrealistic expectations anywhere
2 Is using proven technology 2 No time/budget for POC or discovery
-
RISK PROFILE
1 Lowers IT costs 1 It’s work outside your comfort zone
at our pedestal between sessions
1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC
http://www.psclistens.com
Based on the designs of David Seah
1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com
2009
WORKSHEET CIOprojeval.revA CIO Project Evaluator
What is this Project’s PROJECT NAME
Risk Profile? effective executives focus only on tasks that move their company forward;
everything else can wait!
10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-)
10 It helps grow the business 10 No supportive business sponsor
10x 10x
10 Is budgeted for success 10 Addresses a symptom not a cause
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x
5 It lowers business risk (interruption) 5 Requires cultural change for adoption
2x 2x
5 Does not require rollout or re-training 5 Duration stability of business process
2 It helps retain key employees/assets 2 Can not quantify success 1x 1x
2 Business process is well understood 2 Unrealistic expectations anywhere
2 Is using proven technology 2 No time/budget for POC or discovery
-
RISK PROFILE
1 Lowers IT costs 1 It’s work outside your comfort zone
1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC
http://www.psclistens.com
Based on the designs of David Seah
1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com
© 2011 PSC Group, LLC

37. Agile Development
BPEL
RAD
Short Projects
© 2011 PSC Group, LLC

38. VDI
Cloud Computing
Virtualization
SaaS
Low Support Models
Predictable Sustainability
© 2011 PSC Group, LLC
2010

39. Location
You were on
GPS
fire tonight!
Tools
Proximity
Social Network
© 2011 PSC Group, LLC
2010

40. Accounts Receivable Clerk
Customer
Inside Sales - Quoting
© 2011 PSC Group, LLC

41. Platform Choices
UX Design
Interface Standards
Usability
© 2011 PSC Group, LLC
2010

42. © 2011 PSC Group, LLC

43. Focus on Processes
Process – for Scale, Efficiency Agility
Context, Context, Context
Social, Location, Process, Environment, etc.
Velocity of Business
The half-life of information is short!
It’s all about TIME
It is the only thing we can not create
© 2011 PSC Group, LLC

44. © 2011 PSC Group, LLC

45. Strategic Technologies for
1) Cloud Computing
6) Social Analytics
2) Mobile Applications 7) Context– Aware
Media Tablets
Computing
3) Social Communications 8) Storage Class Memory
Collaboration
9) Ubiquitous Computing
4) Video
10) Fabric-Based
5) Next Generation Infrastructure
Analytics
Computers
© 2011 PSC Group, LLC

46. OVERVIEW CIO Project Evaluator
If you wish to learn more about
This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative practical ways to
absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us:
evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used
PSC Group, LLC
to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos
conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com
of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200
In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com
2009
WORKSHEET CIOprojeval.revA CIO Project Evaluator
What is this Project’s PROJECT NAME
Risk Profile? effective executives focus only on tasks that move their company forward;
everything else can wait!
10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-)
10 It helps grow the business 10 No supportive business sponsor
10x 10x
10 Is budgeted for success 10 Addresses a symptom not a cause
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x
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2 Business process is well understood 2 Unrealistic expectations anywhere
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-
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1 Lowers IT costs 1 It’s work outside your comfort zone
1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC
http://www.psclistens.com
Based on the designs of David Seah
1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com
2009
WORKSHEET CIOprojeval.revA CIO Project Evaluator
What is this Project’s PROJECT NAME
Risk Profile? effective executives focus only on tasks that move their company forward;
everything else can wait!
10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-)
10 It helps grow the business 10 No supportive business sponsor
10x 10x
10 Is budgeted for success 10 Addresses a symptom not a cause
5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x
5 It lowers business risk (interruption) 5 Requires cultural change for adoption
2x 2x
5 Does not require rollout or re-training 5 Duration stability of business process
2 It helps retain key employees/assets 2 Can not quantify success 1x 1x
2 Business process is well understood 2 Unrealistic expectations anywhere
2 Is using proven technology 2 No time/budget for POC or discovery
-
RISK PROFILE `%^__a%bIc%d/.0,Q%GGc%
1 Lowers IT costs 1 It’s work outside your comfort zone
1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC
http://www.psclistens.com
Based on the designs of David Seah
1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com
© 2011 PSC Group, LLC

47. © 2011 PSC Group, LLC