2.
Answer with Hello this is ____ speaking with
Awesome Insurance, how may I help you?
Talk with a smile on your face, this prevents the
caller from feeling like you are bored because
smiling makes you more upbeat.
When closing a call, make sure to say thank you and
ask again if there is anything else you can assist
he/she with.
Proper Telephone
Etiquette
3.
When leaving a voicemail, state your name, our
company, the reason for calling, whom you wish to speak
to, and a callback number.
In an email, address the recipient by name, establish your
identity, state your purpose clearly, avoid slang and text
lingo, and make a proper subject name.
If using speakerphone, advise the person you are
speaking with that they are on speaker and who can hear
in on the conversation.
If you are on a conference call, avoid talking over others
but do not not say anything during the call, make yourslef
noticed.
Electronic Etiquette
4.
Do not take advantage of the copy machine.
Only print as many as you find necessary.
If there is a jam or other problem, report it
immediately.
Do not use the copy machine for leisure use, it is
purely professional
Copy Machine
5.
Before making an international call, make sure you
are speaking with someone that is fluent in English.
Be polite and pleasant, they may have different
customs, so be respectful.
Be prepared for what you are going to say and have
prepared answers as well.
International Calling
6.
Before calling across the country or to other
countries, keep in mind of the different time zones.
We do not want our company to be the ones who call
in the middle of the night, (which they would not
answer).
Time Zones
7.
Be respectful
Think of what you are doing
Ask yourself if you should do this or not
Represent our business well.
All in All
