1. KAREN J. HIBNER
10462 Lake Shore Drive. Fenton, MI 48430
hibnerkj@yahoo.com 810-599-6114
SALES | EXECUTIVE ADMINISRATION
Versatile professional with over 10 years’ experience leveraging expertise in strategic planning,
relationship management, negotiations, and leadership to effectively manage businesses for optimal
profitability and business planning alignment. Embodies a strong work ethic, positive attitude and
highly effective in fast-paced work environments. Accustomed to working with professional teams to
expand business opportunities and revenue generation.
Core Competencies
Business Analysis; Customer Relationship Management; Sales & Marketing; Profit Maximization;
Negotiations; Business Development; Team Building & Development; Strategic Planning; Analytical
Thinking; Organizational Design & Development; Assets Management & Optimization
WORK HISTORY / ACCOMPLISHMENTS
Lasco Ford ║ Fenton, MI Nov. 2015 – Present
Sales/Leasing/Marketing Specialist
Managed a high-volume of inbound and outbound customer calls; conducted outbound lead follow-up
calls to potential and existing clients via telephone and e-mail to qualify leads and to sell products
Follows used car wholesale industry trends using a variety of resources to determine pricing.
 Built strategic relationships with customers; conducts vehicle appraisals, tracks purchases
through the quality inspection and reconditioning process. Set car pricing based on sales data
and competitive analysis.
 Maintained clientele within the CRM, while tracking all sales and client relations on daily basis
 Negotiates price, overcame objections, and discuss terms and conditions
Signal Restoration ║ Troy, MI Oct. 2010 – Nov. 2015
Business Development Executive
Built strategic relationships with clients, policy holders, and commercial properties; increased sales,
found prospects, and developed business using various lead sources and networking
 Gathered data and contacted databases, in order to present and convince the clients to purchase
restoration services in different divisions
 Developed market share of services by developing relationships with insurance companies,
property managers, fire departments and county municipalities
 Achieved an 18% increase in sales over a 12 month period.
 Achieved a 49.3% growth in 2012
 Secured new clients which ensured net market growth of 62%
 Received “Top Sales Award” for Q1 – Q4 in 2014
F-Lax Construction/ X-Cel Restoration ║ Ferndale, MI May 2006 – Oct. 2010
Business Development Specialist
Pursued new territories and generated new leads for the largest Fannie Mae/Freddie Mac restoration
specialist in Michigan with annual volume sales in excess of $20 million.
 Grew territory from 140 agencies to over 600 in two years
 Successfully appointed F-Lax with largest REO Agents in 7 Michigan counties
 Conducted community benefits for prospective agencies, community leaders and future and
current business associates.
EDUCATION
Boston University ║ Boston, MA
B.A. Business Administration