Bahwan CyberTek is a global IT solutions and services company with over 1200 professionals worldwide. They provide managed services for applications, middleware, databases, and operating systems. Their managed services encompass software installation, maintenance, monitoring, backup/recovery, and 24/7 support. They follow a defined delivery framework, methods, tools, and metrics to ensure high quality solutions and services.

1. Managed Services
Overview

2. Bahwan CyberTek Overview
• A premier global leader providing IT solutions and services since 1999.
• Oracle Relationships:
Second level
• BCT is a Certified Oracle/BEA Partner (Worldwide) providing Technology,
Middleware and Applications Implementation services
Third level
• BCT has FUDA in place and is also a VAR
• Fourth level
SEI CMMi Level 5 organization with over 1200 professional worldwide, 100 in USA
•
Fifth level
FY09 revenue approaching $100M with over 500 Oracle/BEA projects completed.
• 6 Development Centres (ODC) across the globe with USA Headquarters in Natick, MA
• Red Herring 100 Winner – Deloitte Tech Fast 50 Winner – Deloitte Fast 500 Winner
• Recipient of Oracle’s Lead e-Commerce Partner Award, Oracle Business Excellence Award
• Global delivery model to provide economies of scale backed up a strong base of certified
Oracle e-business suite, Fusion Middleware consultants.
• Successful inroads into National and Local Government, Public Sector, Financial Sector,
Energy, Utility, Health Care, Higher Education, Hi-Tech, etc……….
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3. Managed Services Offering
Our Managed Services encompasses all aspects of the Enterprise Software Solutions
Second level
Third level
Fourth level Applications
Fifth level
Middleware
Databases
Operating Systems
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4. Managed Services Offering
Operating Systems
Sun Solaris, HPUX, IBM AIX, Red hat Linux & Microsoft Windows
Second level
•User Management ( Creating users, • Performing Scheduled Maintenance
Third level
groups, Privilege) •Sever Security Hardening
Fourth level
•Filesystem / Volume Management
•Installing HBA's on new hosts
•Antivirus / Firmware / firewall updates
Fifth level
•Patch Management
•Cluster Resource Management
•Optimizing Kernal & shared memory
•24 x 7 Production Support Parameters
•Case resolution Management •Filesystem restore / Refresh activity
•Backup Management •HA Solution
•Server Monitoring •Server Consolidation
•Creating managing NFS Mounts across •Server Migration
nodes •DR & BCP planing
•Installing 3rd party packages / Tools
•VMWare - Virtualization
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5. Managed Services Offering
Databases
Oracle
Second level
•Software installation • Partitioning Tables
•DB Creationlevel
Third •Sox / Audit / Security Compliance
•Schema / Userlevel
Fourth management •Capacity Analysis
Fifth level
•DB Upgrade / Migration •Backup / Recovery Management
•HA Solution •DR & BCP solution
•DB Consolidation •Performance Tuning
•Patch Management •DB Monitoring
•24 x 7 Production Support •Proactive DB Health Monitoring
•Case Resolution Management •DB License procurement
•Database Refresh / Cloning •Scheduled Maintenance Activity
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6. Managed Services Offering
Middleware
Oracle App Server, IBM Web sphere, BEA Web logic & JBOSS, Sun one Webserver, Iplannet,
Second level Tuxedo, Apache, Tomcat
Third level
•Server Administration •Trouble shoot issues
•Define Garbage Collection •Case resolution Management
Fourth level
•Manage Connection Pooling & Load •Scheduled Maintenance Activity
Balancing level
Fifth support
•Cluster Management •Patch Management
•Application Deployment •Bug resolution with Vendors
•User Management •Upgrade & Migration
•Portal Management •Tune Configuration
•SSL Certificate Configuration •Process Monitoring
•24 x 7 Production Support
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7. Managed Services Offering
Applications
Oracle E-Business Suite
Second level
•Application Services Administration • Upgrade & Migration
Third level
•Responsibility Management •Tuning Application services
Fourth level
•Concurrent Manager configuration & •Application Monitoring
Optimization
Fifth level
•User Management
•Concurrent Request Management
•Forms / Menu / Profiles Management
•Configuring Printer
•Workflow Administration
•Creating / Managing Printer queue
•Discoverer configuration / Management
•24 x 7 Production Support
•App server Rapid wiz cloning
•Patch Management
•Managing Work shifts
•Scheduled Maintenance Activity
Support
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8. Managed Services Offering
Special Services
Second level
•Database Design
Third level
•Cross Platform Migration (database)
Fourth level
•Oracle E-Business Suite Migration (from 10.7, 11.0.3, 11i to R12)
Fifth level
•Cross Platform Migration (E-Business)
•Load Balancer Configuration
•Build and maintain Production, DEV, UAT, Pre-Production environments
•Support 3rd Party Bolt Ons
•Configure and Maintain 10gAS Interconnect
•Migrate Legacy applications built on Oracle
•Multi-threaded Server Installation
•Oracle RAC installation and configuration
•Oracle Dataguard (standby/failover) installation
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9. Delivery Framework
BCT delivers High Quality Solutions and Services using its Standard Delivery Framework
Second level
•
Third level
BCT Delivery Methods – That Defines what work
needs to be done and how it can best be
Fourth level
accomplished.
• Fifth level
BCT Delivery Tools – Which Automate activities
defined by methods and processes.
• BCT Delivery Architectures – Which Provide a
robust platform for net-centric solutions
• BCT Delivery Metrics – which Measure delivery
performance
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10. Process and Approach
•Roster for 24 x 7 implemented based on Customer time zones
Second level
•SPOC identified
•Daily Statuslevel
Third Reports
Fourth level
•Shift Transition Report (24x7)
Fifth level
•Weekly Review Meetings
•Monthly Reports (detailed) with analysis and statistics
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11. Second level
Third level
Fourth level
Fifth level
Thank you
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