SlideShare una empresa de Scribd logo

Handling Customer Complaints

•Descargar como PPT, PDF•
•
K
Karuna Parmar
EmpresarialesEducación
1 de 98
HANDLING CUSTOMER COMPLAINTS 2008
HANDLING COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
INTERNAL CUSTOMERS ,[object Object],[object Object],[object Object]
INTERNAL CUSTOMER ,[object Object],[object Object],[object Object],[object Object]
INTERNAL CUSTOMER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RULES OF THE GAME ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object]
CUSTOMER COMPLAINS BECAUSE : ,[object Object],[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object]
CUSTOMERS COMPLAIN -- ,[object Object],[object Object]
GENUINE COMPLAINTS ,[object Object],[object Object]
CASE STUDIES ,[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
EMPOWERMENT ,[object Object],[object Object],[object Object],[object Object]
EMPOWERMENT ,[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
BASICS OF TREATING CUSTOMERS ,[object Object],[object Object]
BASICS OF TREATING CUSTOMERS ,[object Object],[object Object]
BASICS OF ,[object Object],[object Object],[object Object]
BASICS OF TREATING YOUR CUSTOMERS ,[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object]
BASICS OF TREATING YOUR CUSTOMERS ,[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object]
BASICS ,[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object]
ELDERLY ,[object Object],[object Object]
FOREIGN CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
DEAF ,[object Object],[object Object],[object Object]
BLIND ,[object Object],[object Object]
SERVICE PERSON’S ROLE ,[object Object]
MAKING CUSTOMERS COMFORTABLE ,[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object]
DEALING WITH--- ,[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH-- ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH-- ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH -- ,[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
DEALING --- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING -- ,[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object]
IS THE CUSTOMER ALWAYS RIGHT? ,[object Object],[object Object],[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object],[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object],[object Object],[object Object]
PACIFYING--- ,[object Object],[object Object],[object Object],[object Object]
KEEPING STRESS UNDER CONTROL ,[object Object],[object Object]
PACIFYING-- ,[object Object],[object Object],[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object]
EMPATHY OR SYMPATHY ,[object Object],[object Object],[object Object]
EMPATHY ,[object Object],[object Object],[object Object]
SYMPATHY ,[object Object],[object Object],[object Object],[object Object]
EMPATHY & SYMPATHY ,[object Object],[object Object]
CUSTOMER SERVICE STANDARDS & GOALS ,[object Object],[object Object],[object Object],[object Object]
CUSTOMER SERVICE STANDARDS & GOALS ,[object Object],[object Object],[object Object]
GOALS ,[object Object],[object Object],[object Object]
DEALING WITH DIFFICULT CUSTOMERS ,[object Object]
DEALING WITH DIFFICULT CUSTOMER ,[object Object],[object Object],[object Object]
HANDLING DIFFICULT CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH DIFFICULT CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object],[object Object]
YOU ARE ONE MAN ARMY? ,[object Object],[object Object]
SMILE ,[object Object],[object Object],[object Object],[object Object]
SMILE ,[object Object],[object Object],[object Object],[object Object]
SMILE ,[object Object]
SILENCE ,[object Object],[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object]
ANALYSING SELF ,[object Object],[object Object]
FINALLY ,[object Object],[object Object],[object Object]
FINALLY ,[object Object],[object Object],[object Object]
FINALLY ,[object Object]
DISARMING COMPLAINERS ,[object Object],[object Object]
DISARMING COMPLAINERS ,[object Object],[object Object]
DISARMING -- ,[object Object],[object Object],[object Object]
 

Recomendados

COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiCOMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiMorolake Ojuola
 
Managing Complaints Effectively
Managing Complaints EffectivelyManaging Complaints Effectively
Managing Complaints EffectivelySuzana Terumi
 
Handling customer complaints
Handling customer complaintsHandling customer complaints
Handling customer complaintsParesh Bhangale
 
Golden rules of complaints handling
Golden rules of complaints handlingGolden rules of complaints handling
Golden rules of complaints handlingHieroglifs International
 
Complaint as a gift
Complaint as a giftComplaint as a gift
Complaint as a giftSeta Wicaksana
 
How to hadle complaints
How to hadle complaintsHow to hadle complaints
How to hadle complaintsDr. Sunil Kumar
 
7 Rules Of Complaint Management
7 Rules Of Complaint Management7 Rules Of Complaint Management
7 Rules Of Complaint ManagementPrabhjot Singh Bedi
 
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING Charles Mwakio
 

Recomendados

COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiCOMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-AlabiMorolake Ojuola
 
Managing Complaints Effectively
Managing Complaints EffectivelyManaging Complaints Effectively
Managing Complaints EffectivelySuzana Terumi
 
Handling customer complaints
Handling customer complaintsHandling customer complaints
Handling customer complaintsParesh Bhangale
 
Golden rules of complaints handling
Golden rules of complaints handlingGolden rules of complaints handling
Golden rules of complaints handlingHieroglifs International
 
Complaint as a gift
Complaint as a giftComplaint as a gift
Complaint as a giftSeta Wicaksana
 
How to hadle complaints
How to hadle complaintsHow to hadle complaints
How to hadle complaintsDr. Sunil Kumar
 
7 Rules Of Complaint Management
7 Rules Of Complaint Management7 Rules Of Complaint Management
7 Rules Of Complaint ManagementPrabhjot Singh Bedi
 
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING Charles Mwakio
 
Complaint handling 101
Complaint handling 101Complaint handling 101
Complaint handling 101Wiebke Wetzel
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training generalJoyce Andrews
 
Customer handling
Customer handlingCustomer handling
Customer handlingyoyo priyono
 
Handling Upset Customersppt
Handling Upset CustomerspptHandling Upset Customersppt
Handling Upset CustomerspptAlex Medvedev
 
Complaint Handling Training Presentation
Complaint Handling Training PresentationComplaint Handling Training Presentation
Complaint Handling Training PresentationDanielle Wade
 
Simple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfactionSimple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
 
Dealing with difficult customers
Dealing with difficult customersDealing with difficult customers
Dealing with difficult customersRichard Riche
 
Customer complaints are important
Customer complaints are importantCustomer complaints are important
Customer complaints are importantPatt Timlin
 
Providing Exceptional Customer Service
Providing Exceptional Customer ServiceProviding Exceptional Customer Service
Providing Exceptional Customer ServicePeter Stinson
 
Handling Customer Complaints
Handling Customer ComplaintsHandling Customer Complaints
Handling Customer ComplaintsMahadevan Shaamini
 
Ppt on customer service module 2
Ppt on customer service module 2Ppt on customer service module 2
Ppt on customer service module 2shailey15
 
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireExceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDr. John V. Padua
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresherLynne Reed
 
Customer service-presentation
Customer service-presentationCustomer service-presentation
Customer service-presentationRowdy Mauch
 
Effective Customer Care
Effective Customer Care Effective Customer Care
Effective Customer Care Md R-Islam
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]loryn_aquino
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceDulay Charrie
 
Customer Service Training by NHS
Customer Service Training by NHSCustomer Service Training by NHS
Customer Service Training by NHSAtlantic Training, LLC.
 
Building Rapport
Building RapportBuilding Rapport
Building Rapportdyoyann
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint ManagementFaakor Agyekum
 
Customer complaints management system
Customer complaints management systemCustomer complaints management system
Customer complaints management systemjeanet10
 

Más contenido relacionado

La actualidad más candente

Complaint handling 101
Complaint handling 101Complaint handling 101
Complaint handling 101Wiebke Wetzel
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training generalJoyce Andrews
 
Handling Upset Customersppt
Handling Upset CustomerspptHandling Upset Customersppt
Handling Upset CustomerspptAlex Medvedev
 
Complaint Handling Training Presentation
Complaint Handling Training PresentationComplaint Handling Training Presentation
Complaint Handling Training PresentationDanielle Wade
 
Simple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfactionSimple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
 
Dealing with difficult customers
Dealing with difficult customersDealing with difficult customers
Dealing with difficult customersRichard Riche
 
Customer complaints are important
Customer complaints are importantCustomer complaints are important
Customer complaints are importantPatt Timlin
 
Providing Exceptional Customer Service
Providing Exceptional Customer ServiceProviding Exceptional Customer Service
Providing Exceptional Customer ServicePeter Stinson
 
Ppt on customer service module 2
Ppt on customer service module 2Ppt on customer service module 2
Ppt on customer service module 2shailey15
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDr. John V. Padua
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresherLynne Reed
 
Customer service-presentation
Customer service-presentationCustomer service-presentation
Customer service-presentationRowdy Mauch
 
Effective Customer Care
Effective Customer Care Effective Customer Care
Effective Customer Care Md R-Islam
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]loryn_aquino
 
Building Rapport
Building RapportBuilding Rapport
Building Rapportdyoyann
 

La actualidad más candente (20)

Complaint handling 101
Complaint handling 101Complaint handling 101
Complaint handling 101
 
Customer service training general
Customer service training generalCustomer service training general
Customer service training general
 
Customer handling
Customer handlingCustomer handling
Customer handling
 
Handling Upset Customersppt
Handling Upset CustomerspptHandling Upset Customersppt
Handling Upset Customersppt
 
Complaint Handling Training Presentation
Complaint Handling Training PresentationComplaint Handling Training Presentation
Complaint Handling Training Presentation
 
Simple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfactionSimple strategies to flip your customer complaints into customer satisfaction
Simple strategies to flip your customer complaints into customer satisfaction
 
Dealing with difficult customers
Dealing with difficult customersDealing with difficult customers
Dealing with difficult customers
 
Customer complaints are important
Customer complaints are importantCustomer complaints are important
Customer complaints are important
 
Providing Exceptional Customer Service
Providing Exceptional Customer ServiceProviding Exceptional Customer Service
Providing Exceptional Customer Service
 
Handling Customer Complaints
Handling Customer ComplaintsHandling Customer Complaints
Handling Customer Complaints
 
Ppt on customer service module 2
Ppt on customer service module 2Ppt on customer service module 2
Ppt on customer service module 2
 
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireExceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in Lancashire
 
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactionsDelivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactions
 
Customer service refresher
Customer service refresherCustomer service refresher
Customer service refresher
 
Customer service-presentation
Customer service-presentationCustomer service-presentation
Customer service-presentation
 
Effective Customer Care
Effective Customer Care Effective Customer Care
Effective Customer Care
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer Service Training by NHS
Customer Service Training by NHSCustomer Service Training by NHS
Customer Service Training by NHS
 
Building Rapport
Building RapportBuilding Rapport
Building Rapport
 

Destacado

Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint ManagementFaakor Agyekum
 
Customer complaints management system
Customer complaints management systemCustomer complaints management system
Customer complaints management systemjeanet10
 
ONLINE COMPLAINT MANAGEMENT SYSTEM
ONLINE COMPLAINT MANAGEMENT SYSTEMONLINE COMPLAINT MANAGEMENT SYSTEM
ONLINE COMPLAINT MANAGEMENT SYSTEMHimanshu Chaurishiya
 
Complain Management system Presentation
Complain Management system PresentationComplain Management system Presentation
Complain Management system PresentationApoorv Pandey
 
Complaint management system
Complaint management systemComplaint management system
Complaint management systemMitesh Patel
 
HANDLING OF CUSTOMER COMPLAINS
HANDLING OF CUSTOMER COMPLAINS HANDLING OF CUSTOMER COMPLAINS
HANDLING OF CUSTOMER COMPLAINS Debashish Dasgupta
 
Complaint Management system
Complaint Management systemComplaint Management system
Complaint Management systemImran Hussain
 

Destacado (8)

Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
 
Customer complaints management system
Customer complaints management systemCustomer complaints management system
Customer complaints management system
 
Project on PHP for Complaint management system
Project on PHP for Complaint management systemProject on PHP for Complaint management system
Project on PHP for Complaint management system
 
ONLINE COMPLAINT MANAGEMENT SYSTEM
ONLINE COMPLAINT MANAGEMENT SYSTEMONLINE COMPLAINT MANAGEMENT SYSTEM
ONLINE COMPLAINT MANAGEMENT SYSTEM
 
Complain Management system Presentation
Complain Management system PresentationComplain Management system Presentation
Complain Management system Presentation
 
Complaint management system
Complaint management systemComplaint management system
Complaint management system
 
HANDLING OF CUSTOMER COMPLAINS
HANDLING OF CUSTOMER COMPLAINS HANDLING OF CUSTOMER COMPLAINS
HANDLING OF CUSTOMER COMPLAINS
 
Complaint Management system
Complaint Management systemComplaint Management system
Complaint Management system
 

Similar a Handling Customer Complaints

Omni Hotels Importance Of Customer Service
Omni Hotels Importance Of Customer ServiceOmni Hotels Importance Of Customer Service
Omni Hotels Importance Of Customer Servicejnixon08
 
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeescustomerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeesErnie Casas
 
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLESCUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLEScharles ukaumune
 
Customer Service Excellence @ Nestle
Customer Service Excellence @ NestleCustomer Service Excellence @ Nestle
Customer Service Excellence @ NestleHj Mohamad Idrakisyah
 
The Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptThe Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptsubramanianS62
 
6-guest-complaints.ppt
6-guest-complaints.ppt6-guest-complaints.ppt
6-guest-complaints.pptminaleasmamaw1
 
Handling customer complaints
Handling customer complaintsHandling customer complaints
Handling customer complaintsDr. Sunil Kumar
 
Customer Service for Consumer Promos
Customer Service for Consumer PromosCustomer Service for Consumer Promos
Customer Service for Consumer PromosUncle Ebo Taylor
 
Lesson 2 handling customer complaints (2)
Lesson 2 handling customer complaints (2)Lesson 2 handling customer complaints (2)
Lesson 2 handling customer complaints (2)Aznie Rahim
 
Frontlline service
Frontlline serviceFrontlline service
Frontlline servicetanronlim
 
Customer Care training.pptx
Customer Care training.pptxCustomer Care training.pptx
Customer Care training.pptxArabkamal
 

Similar a Handling Customer Complaints (20)

Telesales Principles I
Telesales Principles ITelesales Principles I
Telesales Principles I
 
Omni Hotels Importance Of Customer Service
Omni Hotels Importance Of Customer ServiceOmni Hotels Importance Of Customer Service
Omni Hotels Importance Of Customer Service
 
Interact with customers
Interact with customersInteract with customers
Interact with customers
 
Dating with customer
Dating with customerDating with customer
Dating with customer
 
Customer Service DAD.pptx
Customer Service DAD.pptxCustomer Service DAD.pptx
Customer Service DAD.pptx
 
Attitude 179
Attitude 179Attitude 179
Attitude 179
 
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeescustomerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employees
 
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLESCUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
 
Customer Service DAD Riders.pptx
Customer Service DAD Riders.pptxCustomer Service DAD Riders.pptx
Customer Service DAD Riders.pptx
 
Customer Service Excellence @ Nestle
Customer Service Excellence @ NestleCustomer Service Excellence @ Nestle
Customer Service Excellence @ Nestle
 
The Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptThe Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.ppt
 
6-guest-complaints.ppt
6-guest-complaints.ppt6-guest-complaints.ppt
6-guest-complaints.ppt
 
Handling customer complaints
Handling customer complaintsHandling customer complaints
Handling customer complaints
 
Sell2Succeed
Sell2SucceedSell2Succeed
Sell2Succeed
 
Delighting Difficult Customers
Delighting Difficult CustomersDelighting Difficult Customers
Delighting Difficult Customers
 
Customer Service for Consumer Promos
Customer Service for Consumer PromosCustomer Service for Consumer Promos
Customer Service for Consumer Promos
 
Handout HDC
Handout HDCHandout HDC
Handout HDC
 
Lesson 2 handling customer complaints (2)
Lesson 2 handling customer complaints (2)Lesson 2 handling customer complaints (2)
Lesson 2 handling customer complaints (2)
 
Frontlline service
Frontlline serviceFrontlline service
Frontlline service
 
Customer Care training.pptx
Customer Care training.pptxCustomer Care training.pptx
Customer Care training.pptx
 

Último

Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Roland Driesen
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...rajveerescorts2022
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfAmzadHosen3
 

Último (20)

Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 

Handling Customer Complaints

  • 1. HANDLING CUSTOMER COMPLAINTS 2008
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
  • 66.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
  • 73.
  • 74.
  • 75.
  • 76.
  • 77.
  • 78.
  • 79.
  • 80.
  • 81.
  • 82.
  • 83.
  • 84.
  • 85.
  • 86.
  • 87.
  • 88.
  • 89.
  • 90.
  • 91.
  • 92.
  • 93.
  • 94.
  • 95.
  • 96.
  • 97.
  • 98.