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Technology / Software / Internet

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I am a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Service Design at Tieto, I advise our key customers on customer experience management, service design and digital service strategy. At Tieto I lead our people and organization in customer focused, human-centered development of IT. I am an internationally acknowledged expert in the areas of 1) crossmedial service design and user experience as well as 2) health informatics and preventive health. In my current position I specialize in online/mobile banking, financial services, retail and e-commerce. My specialities include: - creativity coupled with syste...