1. Tutor skills in online courses Anastasia Andros Kate Burden Hazel Llewellyn

2. Tutor roles in online courses Reference Clive Shepherd

3. Tutor roles in online courses Reference Clive Shepherd

4. learning Moderation models:Gilly Salmon5 stages of computer mediated communication Reference Gilly Salmon

6. Clear deadlines & priorities to provide logical framework for students to follow

7. Set individual exercises to give students time to think & be comfortable before they need to share

8. Ensure students know how to enlist your help if needed

10. Use praise & encouragement as building blocks to success

11. use leading & guiding questions to deepen desire to learn more

12. Always give quick feedback to maintain interest

15. Build group cohesion early on

18. Summarising and weaving

20. challenges & Solutions Chats, discussion and online content Discussions: How long are they/how many posts? Level of formality? Fear of posting Over-sharing Misinterpretation Balance between public & private communication Slow or non-stop discussions Moderating discussion forums: Mix of probes/supportive comments Allow anonymity Guidelines for posts Teach Stds how to use content filters Cut off dates for posting on forums Splinter groups Reference Howard Rheingold

21. Concerns & Suggestions Chats, discussion and online content Contentconcerns: Relative ease of use Cohesive units of study Interaction Learning activities Using the internet Pace – online doesn’t mean self-paced Assessment strategy Keeping materials up-to-date Class size Options and limitations of the VLE Orientation Designing content: Plan the content design Attention & relevance Present, Engage, Assess, Materials should read more like a tutorial Give people a reason to complete a task – measurable learning outcomes Post the syllabus, tasks, assessment and overall expectations Reference Howard Rheingold

22. Resources delicious.com Aggregate group blogs Create a group page Polls, surveys, feedback surveymonkey.com pageflakes.com

23. conclusion E-moderation requires new ways of thinking how to achieve learning objectives Taking an online course yourself is a good way to learn the skills by doing Adapt current skills and learn new ones Tutor support and interaction is the biggest factor in perceived learning and satisfaction Above all else remember that, “persons of commitment and talent can overcome the deficiencies of a system but no system can cover up the deficiencies of uninterested people.” David Murphy, Instructional Design for Self-learning in Distance Education

24. References Australia Flexible Learning Network, Effective Online Facilitation: http://pre2005.flexiblelearning.net.au/guides/facilitation.html Murphy, D. Instructional Design for Self-Learning in Distance Education, The Commonwealth of Learning Knowledge Series Rheingold, Howard. The Art of Hosting Good Conversations Online: http://www.rheingold.com/texts/artonlinehost.html Richardson, W. , Blogs, Wikis and Podcasts, 2nd Edition Salmon, G (ed) 2000b, E-moderating: The Key to Teaching and Learning Online, Kogan, London.Shepherd, Clive. Online Tutoring Skills: http://www.fastrak-consulting.co.uk/tactix/features/tutoring/tutoring.htm