Invited guest lecture at QUT for DEN511 – Master of Design by Research course

1. Queensland University of Technology, Urban Informatics Research Lab
Towards a Design Methodology for
Urban Informatics Research
Mark Bilandzic
Urban Informatics Research Lab
Queensland University of Technology
DEN511 Guest Presentation
4 April, 2012

3. “Experience or User Experience
is not about good industrial design, multi-touch, or fancy
interfaces. It is about transcending the material. It is about
creating an experience through a device” […]
“This is the challenge we face: Experience or User Experience
is not about technology, industrial design, or interfaces. It is
about creating a meaningful experience through a device.”
Hassenzahl, M. (2011). Encyclopedia entry on User Experience and Experience Design: Interaction-Design.org.

4. Urban informatics is the study, design, and practice of urban
experiences across different urban contexts that are created by
new opportunities of real-time, ubiquitous technology and the
augmentation that mediates the physical and digital layers of
people networks and urban infrastructures.
Foth, M., Choi, J., & Satchell, C. (2011). Urban informatics. Paper presented at the ACM Conference on Computer Supported
Cooperative Work (CSCW 2011).
Urban Informatics

5. ArtifactArtifactPeople Technology
Place /
Urban Environment
Urban Informatics
Social Sciences Ubiquitous Computing
Human Computer
Interaction
1 2
3
Crossdisciplinarity

6. ArtifactArtifactPeople Technology
Place /
Urban Environment
Urban Informatics
Social Sciences Ubiquitous Computing
Human Computer
Interaction
1 2
3
Action Research
Design Research
Action Design Research
Methodology

7. Hevner, A. (2007). The Three Cycle View of Design Science Research. Scandinavian Journal of Information Systems, 19(2), 87.
Design Research

8. Hevner, A., March, S. T., Park, J., & Ram, S. (2004). Design Science in Information Systems Research. MIS Quarterly, 28(1), 75-105.
Design Research

9. Research Goal:
- creation of an artefact that
solves a problem
- design knowledge / guidelines
Design Research

10. UX vs
Experience Design
Source: Marc Hassenzahl / http://www.interaction-design.org/encyclopedia/user_experience_and_experience_design.html

11. Source: Wikimedia/Bronisław_Malinowski_among_Trobriand_tribe.jpg
Ethnography

13. Source: Marc Hassenzahl / http://www.interaction-design.org/
encyclopedia/user_experience_and_experience_design.html

15. Voice
link
to
an
expert
resident
(direct)
SMS
to
an
expert
resident
(direct)
Loca1on
based
user
comment
(indirect)
Context
informa3on
•
Informa1on
Provider
•
Message
Meta-­‐Info
Mobile System for Social
Navigation

17. Thank You
mark.bilandzic@qut.edu.au