1. RealSatisfied
Client Survey
Rollout
Be#er
Homes
and
Gardens
Real
Estate
LLC

2. The goal as a company is
to have customer service
that is not just the best but
legendary.
SamWalton,Founder ofWal-Mart

3. What
Real
Sa7sfied
Is
Your
Involvement
How
it
works
What we will cover.

4. Why are we
doing this . . .

7. Why RealSatisfied?
! Built
for
the
real
estate
industry
! Surveys
capture
high
level
of
detail
! Create
data
to
share
for
recrui7ng

9. The Flow
Turn
on
RealSa,sfied
………
Agent
Profiles
Created
Sales
Close
Client
Email
in
Create
Client
Email
in
Crest?

10. Commonly Asked Q & A
! Triggered
from
CREST
! Almost
no
work
for
Admin
and
Sales
Associates
! No
cherry
picking
! If
no
email
/
sent
to
sales
associate
! Sales
Associates/Admin
to
remind
Clients
! The
survey
is
not
too
long

11. What do the Sales Associates
need to do?
! Review
their
Profile
§ Check
to
see
if
their
photo
is
there
§ Speak
to
your
Admin
if
it
is
not
§ Add
your
website
URL
§ Add
any
of
their
social
media
links
! Wait
for
the
Reviews!

12. Agent Profile

13. Change Password

14. Change your name, etc.

15. Add title, etc

16. Add social

17. Percentage View

18. Star view – your choice

19. Where you can send

20. Handout for agents
h#p://bit.ly/RSBHGRE