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Mobile Day 
20 november 2014
Hi! I’m Lieselotte.
Hi! I’m Kenneth.
We work at Wijs 
A digital Agency in Ghent
Mobile 
is boring
! 
‣ 2009: the year of mobile 
‣ 2010: the year of mobile 
‣ 2011: the year of mobile 
‣ 2012: the year of mobile 
‣ 2013: the year of mobile 
‣ 2014: the year of mobile
→
Smartphones/tablets 
became your 
life companion
The consumer is …
The consumer is … 
always connected
The consumer is … 
always connected 
always on
The consumer is … 
always connected 
always on 
all over the place
every 
marketeer
RIP AIDA
RIP SILO 
Team Traffic 
Team Website 
Team Conversion 
Team Usability
RIP simplicity
RIP simplicity
It’s all about 
continuity, 
context and 
relevance
But what possibilities do we have in Search 
Engine Marketing to makes this a reality?
An 
e-commerce 
website 
A 
brick-and-mortar 
website
Mobile growth of Meubis
Mobile growth of Van Marcke
Mobile advertising 
Get it right.
Mobile advertising 
‣ Focus on mobile behaviour! 
‣ Brick and mortar: often focused on connecting 
with or finding info on stores 
‣ E-commerce: browsing / saving for later >> 
buying
KEEP 
IT 
SHORT & 
SIMPLE
MOBILE ADS
Mobile preferred 
callout extensions
Call Extensions
Mobile preferred 
Ad Extensions
LOCATION 
EXTENSIONS
Results
! 
Meubis' call extensions delivered 3.892 direct calls 
since January 2014. 
! 
! 
! 
!
Results 
Van Marcke's location extensions received 191.151 
impressions and 19.281 clicks since January 2014.
Don't disappoint your 
customer. 
Get it right after the click.
Mobile-first design 
Checklist: 
☑ Most important info first 
☑ Easy navigation 
☑ Clear call-to-actions 
☑ Performant site search 
...
Track every action that 
matters to you.
Appointments 
Contact page or form 
Clicks on e-mail address 
Use of store locator 
...
Phone number clicks 
Call back forms 
...
Wishlist / bookmarks 
Catalogue downloads 
Account creations 
Mail subscriptions 
Social actions 
...
What is the return of 
mobile advertising?
E-commerce: easy.
1 7,44 
3,71 
Return on ad spend 
1
Brick and mortar: value 
every conversion.
703 
Appointments or 
contact 
7.348 
Clicks on 
phone number 
Map all your conversions 
MACRO CONVERSIONS MICRO CONVERSIONS 
41.002 
Views of 
location details 
15.809 
Catalogue 
downloads
Value each converDsEio WnA aApRpDrEo pVrAiNat MelOyBIEL 
1 augustus 2014 - 31 oktober 2014 
Ingevulde contactformulieren 
Bezoek winkeldetails 
locatie-extensies 
Bezoek winkeldetails 
Klikken op oproepextensies 
Oproep vanop de website 
Sociale acties 
Downloads van brochures 
22 681 220 6.810 
9 
61 
893 
87 
9 6 
938 3.758 
3.976 32.330 
6.257 
NA 
NA 
18 
288 
180 
9699 
0 
0 
NA 
3040 
10 
2 
5 
5 
1 
90 
305 
1786 
435 
48 0 
0 
18 
2880 
900 
19398 
0 
0 
0 
3040 
DE WAARDE VAN MOBIEL 
1 augustus 2014 - 31 oktober 2014 
Ingevulde contactformulieren 
Klikken op locatie-extensies 
Klikken op oproepextensies 
Oproep vanop de website 
Sociale acties 
Downloads van brochures 
9 
61 
893 
87 
9 6 
18 
288 
180 
9699 
0 
0 
NA 
3040 
10 
5 
2 
5 
5 
1 
1 
90 
305 
1786 
435 
48 0 
0 
18 
2880 
900 
19398 
0 
0 
0 
3040 
1.091 
0 
Filled out contact forms 
Clicks on location extensions 
Use of store locator 
Clicks on call extensions 
Calls from website 
Catalogue downloads 
5 
2 
5 
5 
94 15.715 1 
4.690 18.790 
7.952 64.660 
12.514 0 
5.455 0 
94 15.715
DE WAARDE VAN MOBIEL 
1 augustus 2014 - 31 oktober 2014 
Mobiele Waarde 
Mobiele Investering 
3114 Euro 
1246 Euro 
Desktop/Tablet Waarde 
Mobiele Mobiele ROI ROI = = +150% 
+150% 
26218 Euro 
Desktop/tablet waarde 
Desktop/Tablet Investering 
Desktop/Desktop/Tablet Tablet ROI ROI = = +30% 
19908 Euro 
Mobiele waarde 30.925 € 
Mobiele investering 12.370 € 
105.975 € 
Desktop/tablet investering 80.469 €
Mobile will continue to rise.
Mobile is not new. Users are 
simply evolving, and so should you.
Mobile is becoming a bigger 
part of the picture.
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.)
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.) 
‣ Users behave differently on mobile (For real??)
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.) 
‣ Users behave differently on mobile (For real??) 
‣ Make your search engine advertising campaigns mobile-ready
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.) 
‣ Users behave differently on mobile (For real??) 
‣ Make your search engine advertising campaigns mobile-ready 
‣ Match your website with the expectancy of your mobile 
visitors
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.) 
‣ Users behave differently on mobile (For real??) 
‣ Make your search engine advertising campaigns mobile-ready 
‣ Match your website with the expectancy of your mobile visitors 
‣ Measure every relevant action, no matter how small
5 Key takeaways 
‣ Mobile is still growing rapidly and will continue to 
(No wait, that's not a takeaway. You already knew that.) 
‣ Users behave differently on mobile (For real??) 
‣ Make your search engine advertising campaigns mobile-ready 
‣ Match your website with the expectancy of your mobile visitors 
‣ Measure every relevant action, no matter how small 
‣ Calculate the full value of mobile advertising
Questions? 
‣ Lieselotte Van Tieghem 
‣ lieselotte.vantieghem@wijs.be 
! 
‣ Kenneth Tallir 
‣ kenneth@wijs.be 
‣ be.linkedin.com/in/kennethtallir 
‣ twitter.com/kenneth_tallir

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Mobile is boring !

  • 1. Mobile Day 20 november 2014
  • 4. We work at Wijs A digital Agency in Ghent
  • 6. ! ‣ 2009: the year of mobile ‣ 2010: the year of mobile ‣ 2011: the year of mobile ‣ 2012: the year of mobile ‣ 2013: the year of mobile ‣ 2014: the year of mobile
  • 7.
  • 10. The consumer is … always connected
  • 11. The consumer is … always connected always on
  • 12. The consumer is … always connected always on all over the place
  • 15. RIP SILO Team Traffic Team Website Team Conversion Team Usability
  • 18. It’s all about continuity, context and relevance
  • 19. But what possibilities do we have in Search Engine Marketing to makes this a reality?
  • 20.
  • 21. An e-commerce website A brick-and-mortar website
  • 23. Mobile growth of Van Marcke
  • 25. Mobile advertising ‣ Focus on mobile behaviour! ‣ Brick and mortar: often focused on connecting with or finding info on stores ‣ E-commerce: browsing / saving for later >> buying
  • 26. KEEP IT SHORT & SIMPLE
  • 27.
  • 31. Mobile preferred Ad Extensions
  • 32.
  • 35. ! Meubis' call extensions delivered 3.892 direct calls since January 2014. ! ! ! !
  • 36. Results Van Marcke's location extensions received 191.151 impressions and 19.281 clicks since January 2014.
  • 37. Don't disappoint your customer. Get it right after the click.
  • 38. Mobile-first design Checklist: ☑ Most important info first ☑ Easy navigation ☑ Clear call-to-actions ☑ Performant site search ...
  • 39. Track every action that matters to you.
  • 40. Appointments Contact page or form Clicks on e-mail address Use of store locator ...
  • 41. Phone number clicks Call back forms ...
  • 42. Wishlist / bookmarks Catalogue downloads Account creations Mail subscriptions Social actions ...
  • 43. What is the return of mobile advertising?
  • 45. 1 7,44 3,71 Return on ad spend 1
  • 46. Brick and mortar: value every conversion.
  • 47. 703 Appointments or contact 7.348 Clicks on phone number Map all your conversions MACRO CONVERSIONS MICRO CONVERSIONS 41.002 Views of location details 15.809 Catalogue downloads
  • 48. Value each converDsEio WnA aApRpDrEo pVrAiNat MelOyBIEL 1 augustus 2014 - 31 oktober 2014 Ingevulde contactformulieren Bezoek winkeldetails locatie-extensies Bezoek winkeldetails Klikken op oproepextensies Oproep vanop de website Sociale acties Downloads van brochures 22 681 220 6.810 9 61 893 87 9 6 938 3.758 3.976 32.330 6.257 NA NA 18 288 180 9699 0 0 NA 3040 10 2 5 5 1 90 305 1786 435 48 0 0 18 2880 900 19398 0 0 0 3040 DE WAARDE VAN MOBIEL 1 augustus 2014 - 31 oktober 2014 Ingevulde contactformulieren Klikken op locatie-extensies Klikken op oproepextensies Oproep vanop de website Sociale acties Downloads van brochures 9 61 893 87 9 6 18 288 180 9699 0 0 NA 3040 10 5 2 5 5 1 1 90 305 1786 435 48 0 0 18 2880 900 19398 0 0 0 3040 1.091 0 Filled out contact forms Clicks on location extensions Use of store locator Clicks on call extensions Calls from website Catalogue downloads 5 2 5 5 94 15.715 1 4.690 18.790 7.952 64.660 12.514 0 5.455 0 94 15.715
  • 49. DE WAARDE VAN MOBIEL 1 augustus 2014 - 31 oktober 2014 Mobiele Waarde Mobiele Investering 3114 Euro 1246 Euro Desktop/Tablet Waarde Mobiele Mobiele ROI ROI = = +150% +150% 26218 Euro Desktop/tablet waarde Desktop/Tablet Investering Desktop/Desktop/Tablet Tablet ROI ROI = = +30% 19908 Euro Mobiele waarde 30.925 € Mobiele investering 12.370 € 105.975 € Desktop/tablet investering 80.469 €
  • 51. Mobile is not new. Users are simply evolving, and so should you.
  • 52. Mobile is becoming a bigger part of the picture.
  • 53. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.)
  • 54. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.) ‣ Users behave differently on mobile (For real??)
  • 55. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.) ‣ Users behave differently on mobile (For real??) ‣ Make your search engine advertising campaigns mobile-ready
  • 56. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.) ‣ Users behave differently on mobile (For real??) ‣ Make your search engine advertising campaigns mobile-ready ‣ Match your website with the expectancy of your mobile visitors
  • 57. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.) ‣ Users behave differently on mobile (For real??) ‣ Make your search engine advertising campaigns mobile-ready ‣ Match your website with the expectancy of your mobile visitors ‣ Measure every relevant action, no matter how small
  • 58. 5 Key takeaways ‣ Mobile is still growing rapidly and will continue to (No wait, that's not a takeaway. You already knew that.) ‣ Users behave differently on mobile (For real??) ‣ Make your search engine advertising campaigns mobile-ready ‣ Match your website with the expectancy of your mobile visitors ‣ Measure every relevant action, no matter how small ‣ Calculate the full value of mobile advertising
  • 59. Questions? ‣ Lieselotte Van Tieghem ‣ lieselotte.vantieghem@wijs.be ! ‣ Kenneth Tallir ‣ kenneth@wijs.be ‣ be.linkedin.com/in/kennethtallir ‣ twitter.com/kenneth_tallir