2. SAP CRM Functional Course Content
Introduction to SAP CRM
Marketing
SAP CRM
Sales
Service
CRM User Interface ( Web UI)
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
3. SAP CRM Technical Course Content
SAP CRM Fundamentals
Base Customization of SAP CRM
SAP CRM
Experience on SAP CRM User Interface
Customizing SAP CRM
CRM User Interface ( Web UI)
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
4. Introduction to SAP CRM
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CRM Customizing Fundamentals
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org
Determination
• Territory Management
• Territory Hierarchy Levels
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
5. Introduction to SAP CRM
• Product Master
• Attributes & Set Type, Hierarchies &
Categories,
• Product types, Maintain Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
6. Marketing
• Marketing Planner & Campaign
Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List ,
Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
7. Sales
• Opportunity Management
• Sales Cycles in Opportunity
management.
• Surveys and Questionnaire in
Opportunity management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, Tools–Buying Centre &
Sales Agent
• Special functions in order management
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
8. Service
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Service order management
Complaints and Returns
In-House Repair Management
Installed Base management
Installed Categories IB
Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service
contracts
• Warranty claims
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
9. CRM User Interface ( Web UI)
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UI concepts and UI V’s SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model.
Transaction launcher
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
11. SAP CRM Fundamentals
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Introduction to SAP CRM
Basics and Architecture
SAP CRM Marketing
SAPCRM Sales
SAP CRM Services
SAP CRM Web Channel
SAP CRM Partner Channel
Management
• SAP CRM Interaction Center
• SAP CRM Field Applications
• SAP CRM Analytics
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
12. Base Customization of SAP CRM
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SAP CRM Overview
Business Partners
Organizational Management
Product Master
Transaction Processing
Activity Management
Partner Processing
Actions
People Centric CRM
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
13. Experience on SAP CRM User
Interface
• Describe the different UI elements and
know how to personalize them
• Explain the concept of Business Roles
and know how to maintain them
• Understand the Navigation Bar
• Customizing and how to integrate other
web
• Get a basic understanding of the
architecture of the User Interface
• Understand the UI Configuration Tool
and perform layout changes
• Explain the Design Layer Concept
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
14. Experience on SAP CRM User
Interface
• Perform customer specific
enhancements with the Easy
Enhancement Workbench
• Explain the Component Enhancement
Concept
• Explain how to create skins to adapt the
UI to your corporate identity
• Understand Web Services and the Web
Service Tool
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
15. Customizing SAP CRM
• Business Layer
• Generic Interaction Layer: Basics
• Business Object Layer: Transactional
Services
• Enhancement of Data Model with the
Application Enhancement Tool
• Enhancement of Generic Interaction
Layer Components
• Simple Objects
• Presentation Layer
• UI Component Development and
Enhancement Concepts
• Views, View Sets, Custom
Controller,Window, Navigation
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
16. Customizing SAP CRM
• Component Interface and Usage of
Components
• Cross component Navigation
• Implementation of Value helps
• Editable Overview Pages
• Tables in views
• Transaction context
• Component Enhancement Examples
• UI Types
• Global Data Context
• UI Configuration, Transaction Launcher
http://onlinetrainingplacements.weebly.com/sap-crm-training.html
Email : onlinetrainingplacements@gmail.com
Phone : 001.602.761.7697
