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now that’s

        some
        PUBLIC RELATIONS

how social media is transforming public relations
public relations
public relations



It’s all about the
relationship
public relations




-- According to the Public Relations Society of America (2012)
public relations

 Public relations is a strategic
 communication process that
   builds mutually beneficial
    relationships between
organizations and their publics.
 -- According to the Public Relations Society of America (2012)
public relations




-- Kevin S. Trowbridge
public relations

Public relations is the communication
management function through which
  organizations build and maintain
mutually beneficial relationships with
the publics on whom an organiation’s
     success or failure depends.
            -- Kevin S. Trowbridge
Public Relations


Mutually Beneficial Relationship
Public Relations


Organization   Mutually Beneficial Relationship   Publics
Public Relations
    Contexts


      Corporate
                    Internal PR
    Entertainment   Department
      & Leisure

      Politics &
                    Organization
     Government

       Nonprofit
                    External PR
                    Firm/Agency
      Education
Public Relations      Functions

                     Media
                    Relations

                   Employee
                   Relations

                   Consumer
                   Relations
     Consumers
                    Member
      Producers     Relations

                    Investor
     Publics
                    Relations

      Enablers       Donor
                    Relations
       Limiters
                   Community
                    Relations

                  Government
                   Relations

                  Other Special
                    Interests
Public Relations
    Research               Planning
                            Goals
    Situation
                          Objectives
   Organization
                          Strategies
     Publics
                           Creative

    Mutually Beneficial Relationship

    Evaluation          Implementation

    Ongoing
                            Tactics
   Summative
                           Logistics
   Formative
Public Relations                                                  Functions

                                                                                     Media
                                                                                    Relations

                                                                                   Employee
Contexts                                                                           Relations
                                Research               Planning
                                                                                   Consumer
  Corporate                                             Goals
                                Situation                                          Relations
                Internal PR                           Objectives     Consumers
                Department     Organization
Entertainment                                         Strategies                    Member
                                 Publics
  & Leisure                                            Creative       Producers     Relations

  Politics &                                                                        Investor
                Organization    Mutually Beneficial Relationship     Publics
 Government                                                                         Relations

                                Evaluation          Implementation    Enablers       Donor
   Nonprofit
                External PR                                                         Relations
                Firm/Agency     Ongoing                                Limiters
                                                        Tactics                    Community
  Education                    Summative
                                                       Logistics                    Relations
                               Formative
                                                                                  Government
                                                                                   Relations

                                                                                  Other Special
                                                                                    Interests
PUBLIC RELATIONS
SOCIAL BLUEPRINT
We use
   communication
       channels
to build and maintain
 those relationships.
Communication Channels
Communication Channels
    Newspapers       World Wide Web
    Magazines        Email
    Television       Newsgroups/Listservs
    Cable            Blogs/Microblogging
    Radio            Wikis
    Direct Mail      Audio/Video Podcasts
    Brochures        Viral Media
    Newsletters      Social Bookmarks
    Advertisements   Social Networks
    CDs/DVDs         Virtual Communities
Organizational Media
         &
 Journalistic Media
Social Media
 yes, all media can be social, but ...
The Internet


Internet World Statistics
World Wide Web
World Wide Web
World Wide Web
          The Web is more
       a social creation than
          a technical one.
     I designed it for a social
       effect--to help people
     work together--and not
         as a technical toy.

        --Tim Berners-Lee
              (2000, p. 123)
Social Media
Social Media
Online
technologies
and practices
that people use
to share
content,
opinions,
insights,
experiences,
perspectives,
and media
itself.
- Wikipedia,
  October 2007
Social Media
Online             Online content
technologies       created by people
and practices      using highly
that people use    accessible and
to share           scalable publishing
content,           technologies. Social
opinions,          media is a shift in
insights,          how people discover,
experiences,       read and share
perspectives,      news, information
and media          and content.
itself.
                   - Wikipedia, August 2009
- Wikipedia,
  October 2007
Social Media
Online             Online content             Media for social
technologies       created by people          interaction, using
and practices      using highly               highly accessible
that people use    accessible and             and scalable
to share           scalable publishing        publishing techniques.
content,           technologies. Social       Social media uses
opinions,          media is a shift in        web-based
insights,          how people discover,       technologies to turn
experiences,       read and share             communication into
perspectives,      news, information          interactive dialogues.
and media          and content.
                                              - Wikipedia, October 2010
itself.
                   - Wikipedia, August 2009
- Wikipedia,
  October 2007
Social Media
Social Media
Social media includes web-based and mobile
technologies used to turn communication into
interactive dialogue.... Social media is media
for social interaction as a super-set beyond social
communication. Enabled by ubiquitously
accessible and scalable techniques, social
media has substantially changed the way
organizations, communities, and individuals
communicate.
                            - Wikipedia, February 2012
Social media
 are augmenting
traditional media.
Social media
         are augmenting
        traditional media.
So what are social media doing to public relations?
Social Media Revolution




     http://www.youtube.com/watch?v=x0EnhXn5boM
Things are Changing
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Things are Changing
  “Old” Media     “New” Media
     Web 1.0          Web 2.0
     One-way         Two-way
   Connectivity     Interactivity
  Transmission     Participation
  Presentation     Conversation
    Instruction    Collaboration
      Image        Authenticity
     Audience       Community
Why Social Media?
Social media enable organizations and their
publics to connect, interact and collaborate
like never before.
Categorizing
                                                Social Media




Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Accelerating

                                                Categorizing
                                                Social Media




Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Organizing

            Accelerating

                                                Categorizing
                                                Social Media




Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Organizing

            Accelerating                                                                         Reacting

                                                Categorizing
                                                Social Media




Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Organizing

            Accelerating                                                                         Reacting

                                                Categorizing
                                                Social Media

             Connecting




Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Organizing

            Accelerating                                                                         Reacting

                                                Categorizing
                                                Social Media

             Connecting

                                                  Collaborating


Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Organizing

            Accelerating                                                                         Reacting

                                                Categorizing
                                                Social Media

             Connecting                                                                          Creating

                                                  Collaborating


Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
                             For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
Now That's SoMe Public Relations
Now That's SoMe Public Relations

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Now That's SoMe Public Relations

  • 1. now that’s some PUBLIC RELATIONS how social media is transforming public relations
  • 3. public relations It’s all about the relationship
  • 4. public relations -- According to the Public Relations Society of America (2012)
  • 5. public relations Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics. -- According to the Public Relations Society of America (2012)
  • 7. public relations Public relations is the communication management function through which organizations build and maintain mutually beneficial relationships with the publics on whom an organiation’s success or failure depends. -- Kevin S. Trowbridge
  • 9. Public Relations Organization Mutually Beneficial Relationship Publics
  • 10. Public Relations Contexts Corporate Internal PR Entertainment Department & Leisure Politics & Organization Government Nonprofit External PR Firm/Agency Education
  • 11. Public Relations Functions Media Relations Employee Relations Consumer Relations Consumers Member Producers Relations Investor Publics Relations Enablers Donor Relations Limiters Community Relations Government Relations Other Special Interests
  • 12. Public Relations Research Planning Goals Situation Objectives Organization Strategies Publics Creative Mutually Beneficial Relationship Evaluation Implementation Ongoing Tactics Summative Logistics Formative
  • 13. Public Relations Functions Media Relations Employee Contexts Relations Research Planning Consumer Corporate Goals Situation Relations Internal PR Objectives Consumers Department Organization Entertainment Strategies Member Publics & Leisure Creative Producers Relations Politics & Investor Organization Mutually Beneficial Relationship Publics Government Relations Evaluation Implementation Enablers Donor Nonprofit External PR Relations Firm/Agency Ongoing Limiters Tactics Community Education Summative Logistics Relations Formative Government Relations Other Special Interests
  • 16. We use communication channels to build and maintain those relationships.
  • 18. Communication Channels Newspapers World Wide Web Magazines Email Television Newsgroups/Listservs Cable Blogs/Microblogging Radio Wikis Direct Mail Audio/Video Podcasts Brochures Viral Media Newsletters Social Bookmarks Advertisements Social Networks CDs/DVDs Virtual Communities
  • 19. Organizational Media & Journalistic Media
  • 20. Social Media yes, all media can be social, but ...
  • 21.
  • 25. World Wide Web The Web is more a social creation than a technical one. I designed it for a social effect--to help people work together--and not as a technical toy. --Tim Berners-Lee (2000, p. 123)
  • 27. Social Media Online technologies and practices that people use to share content, opinions, insights, experiences, perspectives, and media itself. - Wikipedia, October 2007
  • 28. Social Media Online Online content technologies created by people and practices using highly that people use accessible and to share scalable publishing content, technologies. Social opinions, media is a shift in insights, how people discover, experiences, read and share perspectives, news, information and media and content. itself. - Wikipedia, August 2009 - Wikipedia, October 2007
  • 29. Social Media Online Online content Media for social technologies created by people interaction, using and practices using highly highly accessible that people use accessible and and scalable to share scalable publishing publishing techniques. content, technologies. Social Social media uses opinions, media is a shift in web-based insights, how people discover, technologies to turn experiences, read and share communication into perspectives, news, information interactive dialogues. and media and content. - Wikipedia, October 2010 itself. - Wikipedia, August 2009 - Wikipedia, October 2007
  • 31. Social Media Social media includes web-based and mobile technologies used to turn communication into interactive dialogue.... Social media is media for social interaction as a super-set beyond social communication. Enabled by ubiquitously accessible and scalable techniques, social media has substantially changed the way organizations, communities, and individuals communicate. - Wikipedia, February 2012
  • 32. Social media are augmenting traditional media.
  • 33. Social media are augmenting traditional media. So what are social media doing to public relations?
  • 34. Social Media Revolution http://www.youtube.com/watch?v=x0EnhXn5boM
  • 36. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 37. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 38. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 39. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 40. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 41. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 42. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 43. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 44. Things are Changing “Old” Media “New” Media Web 1.0 Web 2.0 One-way Two-way Connectivity Interactivity Transmission Participation Presentation Conversation Instruction Collaboration Image Authenticity Audience Community
  • 45. Why Social Media? Social media enable organizations and their publics to connect, interact and collaborate like never before.
  • 46.
  • 47. Categorizing Social Media Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 48. Accelerating Categorizing Social Media Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 49. Organizing Accelerating Categorizing Social Media Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 50. Organizing Accelerating Reacting Categorizing Social Media Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 51. Organizing Accelerating Reacting Categorizing Social Media Connecting Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 52. Organizing Accelerating Reacting Categorizing Social Media Connecting Collaborating Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
  • 53. Organizing Accelerating Reacting Categorizing Social Media Connecting Creating Collaborating Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press. For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.

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