5. public relations
Public relations is a strategic
communication process that
builds mutually beneficial
relationships between
organizations and their publics.
-- According to the Public Relations Society of America (2012)
7. public relations
Public relations is the communication
management function through which
organizations build and maintain
mutually beneficial relationships with
the publics on whom an organiation’s
success or failure depends.
-- Kevin S. Trowbridge
10. Public Relations
Contexts
Corporate
Internal PR
Entertainment Department
& Leisure
Politics &
Organization
Government
Nonprofit
External PR
Firm/Agency
Education
11. Public Relations Functions
Media
Relations
Employee
Relations
Consumer
Relations
Consumers
Member
Producers Relations
Investor
Publics
Relations
Enablers Donor
Relations
Limiters
Community
Relations
Government
Relations
Other Special
Interests
18. Communication Channels
Newspapers World Wide Web
Magazines Email
Television Newsgroups/Listservs
Cable Blogs/Microblogging
Radio Wikis
Direct Mail Audio/Video Podcasts
Brochures Viral Media
Newsletters Social Bookmarks
Advertisements Social Networks
CDs/DVDs Virtual Communities
25. World Wide Web
The Web is more
a social creation than
a technical one.
I designed it for a social
effect--to help people
work together--and not
as a technical toy.
--Tim Berners-Lee
(2000, p. 123)
28. Social Media
Online Online content
technologies created by people
and practices using highly
that people use accessible and
to share scalable publishing
content, technologies. Social
opinions, media is a shift in
insights, how people discover,
experiences, read and share
perspectives, news, information
and media and content.
itself.
- Wikipedia, August 2009
- Wikipedia,
October 2007
29. Social Media
Online Online content Media for social
technologies created by people interaction, using
and practices using highly highly accessible
that people use accessible and and scalable
to share scalable publishing publishing techniques.
content, technologies. Social Social media uses
opinions, media is a shift in web-based
insights, how people discover, technologies to turn
experiences, read and share communication into
perspectives, news, information interactive dialogues.
and media and content.
- Wikipedia, October 2010
itself.
- Wikipedia, August 2009
- Wikipedia,
October 2007
31. Social Media
Social media includes web-based and mobile
technologies used to turn communication into
interactive dialogue.... Social media is media
for social interaction as a super-set beyond social
communication. Enabled by ubiquitously
accessible and scalable techniques, social
media has substantially changed the way
organizations, communities, and individuals
communicate.
- Wikipedia, February 2012
36. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
37. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
38. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
39. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
40. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
41. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
42. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
43. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
44. Things are Changing
“Old” Media “New” Media
Web 1.0 Web 2.0
One-way Two-way
Connectivity Interactivity
Transmission Participation
Presentation Conversation
Instruction Collaboration
Image Authenticity
Audience Community
45. Why Social Media?
Social media enable organizations and their
publics to connect, interact and collaborate
like never before.
46.
47. Categorizing
Social Media
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
48. Accelerating
Categorizing
Social Media
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
49. Organizing
Accelerating
Categorizing
Social Media
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
50. Organizing
Accelerating Reacting
Categorizing
Social Media
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
51. Organizing
Accelerating Reacting
Categorizing
Social Media
Connecting
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
52. Organizing
Accelerating Reacting
Categorizing
Social Media
Connecting
Collaborating
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.
53. Organizing
Accelerating Reacting
Categorizing
Social Media
Connecting Creating
Collaborating
Source: Li, C., & Bernoff, J. (2008). Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business Press.
For further details, check out Forrester Resarch, Inc., at groundswell.forrester.com.