Value Proposition For The eG Enterprise Suite

1. The eG Enterprise Suite TM February 2, 2011 Real-Time Monitoring & Proactive Infrastructure Triage

3. February 2, 2011 Customer Successes 180+ customers in 17 countries worldwide

5. The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures

6. Current Practice - Monitoring in Silos AppServer Smart Plugins Database Manager Firewall Manager Website Monitor VM Monitor

7. Monitoring Silos Does Not Work Suppose the database server is 50% slower than normal A problem in one application can affect all the other applications involved in the service delivery. FIREWALL WEB SERVER USER APP SERVER DB SERVER Login Register Browse

8. Monitoring Silos Does Not Work Media Streaming Database Queries Disk reads Excessive disk reads by the media server slow down Oracle database accesses Multi-tier infrastructures are difficult to manage Adding VMs to the mix makes the problem even harder!!! Suppose the database server and media server share the same disk subsystem

9. February 2, 2011 Monitoring Silos Does Not Work End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the “It’s not me!” syndrome The server is working OK No other complaints All lights Are green We don’t see anything wrong VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys

10. Resolving Problems Faster Has Big Paybacks

11. How does eG Help? February 2, 2011

12. Patented Automated Root Cause Analysis Without Automated RCA: Five metrics exceeding critical thresholds looks like five separate critical issues With Automated RCA: It is clear where to focus your troubleshooting efforts The other events are actually effects of the root cause issue and are automatically downgraded in severity

14. Automated Root Cause Analysis How do we do it? No complicated scripting required Application dependency diagrams defined at system setup Automated real-time tracking of VMs +

16. Providing visibility into every layer of every tier … Partial List of 150+ Monitored Components Component Type Applications Monitored by the eG Suite Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Terminal Server, Citrix Presentation Server Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, IBM MQ, FioranoMQ server Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, Windows Domain Controller, Oracle Forms servers, GroupWise Netware, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, Network File System on Solaris server and client Operating Systems Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400

17. Slide Flexible Web Reporting © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning 

21. Q & A February 2, 2011

22. Slide For more information © 2007 eG Innovations Inc All Rights Reserved February 2, 2011 Web: www.eginnovations.com Email: sales@eginnovations.com